ProProfs Chat Reviews

Summary: ProProfs Live Chat Software is a powerful tool that streamlines customer support efforts effectively. With its real-time engagement capabilities, user-friendly interface, customizable chat widget, and comprehensive features, it offers a seamless and efficient support experience. Although the mobile app may have limitations, the overall value and impact of ProProfs Live Chat Software make it an excellent choice for businesses looking to enhance their customer support operations.

Positive: Real-time customer engagement: ProProfs Live Chat Software enables instant, real-time communication with website visitors, allowing for quick query resolution and improved customer satisfaction.

User-friendly interface: The software's intuitive interface makes it easy to navigate and manage multiple chats simultaneously. Its clean design and well-organized features enhance efficiency and user experience.

Negative: Mobile app limitations: The mobile app version of ProProfs Live Chat Software may have some limitations compared to the web-based version. While it offers essential features, advanced functionalities and customization options might be more accessible on the web platform.

Summary: Our three months have been full of engagement with our website visitors and we’ve never thought that engaging them would be so easy. I would highly recommend people to get this tool onboard if you wish to see skyrocket website engagement.

Positive: I really appreciate the ensemble in terms of features. Announcements and Greetings are our favorite as we get to engage with people more frequently. This combination isn’t visible in either of the tools in the market.

Negative: It’s too fast to judge what we don’t like about this tool as we started using it 3 months back. Maybe another 3 months and I’ll get the right picture. But so far so good.

Summary: Overall, our experience has been good and hasn’t made us think twice about our decision of getting this tool onboard. The best thing is, it doesn’t feel too heavy on our pockets, especially when we were trying to reduce our support cost.

Positive: What really impressed us about ProProfs Chat was the ability to integrate with so many tools at the same time. We even tried out their native app integrations and ended up using them on a regular basis. You’ll get a complete support bundle free.

Negative: As of now, we’re really satisfied with the outcome this tool has produced for us. So no complaints as of now.

Summary: Great experience overall. Haven’t faced any technical issues so far. The team however is readily available in case we’ve had doubts. Really appreciate how quick they are addressing our doubts.

Positive: ProProfs Chat’s greetings feature has helped us increase proactive support for our visitors on the website by 10 folds. We can initiate a chat and become more proactive with our visitors and actively improves our engagement rate on the website too.

Negative: We’re hoping they’ll add a chatbot. It’ll help us maybe prioritize more pressing issues faster.