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Description
GoContact is a forward-thinking company focused on creating cutting-edge cloud-based IPBX and contact center software. They currently offer two premium solutions, a contact center platform and an IPBX platform, both meticulously crafted from the ground up to function seamlessly in the cloud using IP architecture. The company's mission is to transform the contact center landscape by providing platforms that cater to the essential services and features desired by their clients while prioritizing an exceptional user experience and straightforward configuration for swift business responses. Flexibility, scalability, usability, and resilience are considered pivotal to the effective operation of contact centers, and GoContact emphasizes these qualities in their offerings. Additionally, their platform simplifies database integration by allowing easy loading of data in csv or xls formats, which facilitates straightforward mapping of database fields to those set up in the service. As a result, GoContact aims to empower businesses to enhance their operational efficiency and customer interactions with innovative technology solutions.
Description
Kunnect offers top-notch hosted call center software designed to streamline your business operations with ease! Recognized as the premier Hosted Call Center Software currently available, Kunnect delivers a cloud-based solution powered by Amazon, addressing all your call center and telecommunications requirements worldwide. The Kunnect XVP - Hosted Call Center Solution features an economical and user-friendly predictive dialer accompanied by CRM scripting, aimed at boosting productivity, lowering operational expenses, and elevating customer satisfaction. This solution is utilized in call centers globally and also empowers remote agents working from home. With Kunnect’s advanced cloud-based predictive dialing, you can achieve structured and automated outbound contact with the right parties, ensuring you uphold your commitments to customers and maintain communication. The software supports both predictive and preview dialing modes, providing flexibility and enhancing productivity, while also offering post-call functionalities such as the ability to print invoices or lead sheets, thereby accommodating various operational needs efficiently. This comprehensive suite not only simplifies call management but also contributes significantly to improving overall service quality.
API Access
Has API
API Access
Has API
Integrations
Google Contacts
Salesforce
Skype
Sugar Connect
Zendesk
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
$125 per month
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
GoContact
Country
Portugal
Website
www.go-contact.com
Vendor Details
Company Name
Kunnect
Founded
2005
Country
United States
Website
www.kunnect.com
Product Features
Call Center
Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics
Product Features
Call Center
Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics
IVR
Call Center
Call Logging
Call Recording
Call Routing
Multiple Scripts
Phone Key Input
Survey Management
Text to Speech
Voice Customization
Voice Mail
Predictive Dialer
Call Monitoring
Call Recording
Call Results
Call Transfer
Callback Scheduling
Campaign Specific Caller ID
Contact Management
FCC Compliance
FTC Compliance
Lead Capture
Lead Management