GoContact Description
GoContact is a forward-thinking company focused on creating cutting-edge cloud-based IPBX and contact center software. They currently offer two premium solutions, a contact center platform and an IPBX platform, both meticulously crafted from the ground up to function seamlessly in the cloud using IP architecture. The company's mission is to transform the contact center landscape by providing platforms that cater to the essential services and features desired by their clients while prioritizing an exceptional user experience and straightforward configuration for swift business responses. Flexibility, scalability, usability, and resilience are considered pivotal to the effective operation of contact centers, and GoContact emphasizes these qualities in their offerings. Additionally, their platform simplifies database integration by allowing easy loading of data in csv or xls formats, which facilitates straightforward mapping of database fields to those set up in the service. As a result, GoContact aims to empower businesses to enhance their operational efficiency and customer interactions with innovative technology solutions.
GoContact Alternatives
Transform your contact center operations with CallTools—an innovative cloud-based platform that unifies inbound and outbound dialing for maximum efficiency. Enhance agent productivity and foster stronger customer relationships with robust features like predictive dialing, call recording, and integrated multi-channel campaigns for email and SMS. Gain a holistic understanding of team performance through comprehensive analytics and real-time reporting tools. With flexible integrations, streamlined queue management, and customizable IVR options, CallTools simplifies workflows and delivers superior call outcomes. Optimize your connection rates using advanced data targeting and dynamic caller ID tools. Designed with an intuitive interface, CallTools empowers teams to handle even complex tasks with ease.
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CallTrackingMetrics is the only SaaS platform that uses call tracking and conversion intelligence to inform contact center automation--resulting in a more personalized customer experience. Find out which marketing campaigns are generating leads or conversions and use that data for automated call flows and to power your contact centre. Our phone, text, online, and live chat tools allow you to unify communications across your organization. CallTrackingMetrics is trusted by more than 100,000 users worldwide to manage communications for their sales, marketing, and service teams.
Call tracking features include reliable dynamic numbers insertion (DNI), for session-level attribution, local and toll-free tracking numbers, and omnichannelattribution across calls, texts and form fills.
Contact center features include a browser-based softphone and smart routing options.
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AVOXI
AVOXI Genius is a cloud-based call center software that is efficient, budget-friendly, and user-friendly. It allows you to effortlessly oversee your business communications through a straightforward, web-based contact center interface. This innovative platform uniquely combines your voice service with your contact center solution, offering virtual phone numbers that can be activated instantly in over 170 countries. With pricing beginning at just $19.99 per user, AVOXI Genius stands out as one of the most cost-effective options available globally. Additionally, for a limited time, you can enjoy two months free with your subscription, making it an even more enticing choice for businesses looking to enhance their communication capabilities.
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Intrado Cloud Contact Center
Equip call center agents and administrators with the essential tools required for delivering exceptional service consistently. Intrado Cloud Contact Center, previously known as West Cloud Contact, serves as a comprehensive contact center solution that enables your team to utilize advanced call management and analytics features effectively. This platform supports unlimited user scalability while providing enhanced agility and control that surpass outdated telephony systems. Being a cloud-based service eliminates the need for investing in, upgrading, and maintaining intricate on-site systems, as built-in disaster recovery comes at no additional cost or hardware prerequisites. With this service, you can adeptly manage fluctuating or peak call volumes, gaining a competitive edge while ensuring customer satisfaction. Additionally, Cloud Contact alleviates the burden on helpdesk and support personnel, allowing for seamless integration of distributed contact centers, including both traditional facilities and remote workers. All users benefit from full access to centralized management and reporting capabilities, streamlining operations and fostering efficiency. This comprehensive approach ultimately leads to improved customer interactions and operational success.
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Integrations
Company Details
Company:
GoContact
Headquarters:
Portugal
Website:
www.go-contact.com
Media
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Product Details
Platforms
Web-Based
Types of Training
Training Docs
In Person
Training Videos
Customer Support
Business Hours
Online Support
GoContact Features and Options
Call Center Software
Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics
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