Average Ratings 1 Rating
Average Ratings 0 Ratings
Description
Gmelius is the first collaboration platform to integrate with your tools and bring your team together. Gmelius turns email into a collaborative, flexible channel that allows all your team members to stay in touch while working from their favorite tools (e.g., Gmail, Slack or Zoom). Gmelius unites internal and external communication, while giving your team the tools they need to collaborate, such as shared inboxes and shared labels, internal emails notes, shareable project boards and email sequences, email templates and shareable email sequences.
Description
Handle customer support and communication seamlessly within Slack. Collaborate on shared email accounts, such as support@your.domain, without the need to exchange passwords among team members. SharedInbox easily integrates with any existing email service you use, and you can acquire an @in.sharedinbox.co email for forwarding purposes. Simply type the command SharedInbox /compose to draft emails for anyone, and when responding to email threads, just select Reply Mail. Each email interaction, whether incoming or outgoing, generates a new Slack Message Thread, allowing you to tag colleagues and engage in discussions effortlessly. Additionally, every account features a support site where users can submit and manage their support inquiries. There's no need for new installations or applications since you can utilize a tool your team is already comfortable with—Slack. Be informed when your emails are sent and opened, and view attached files and images directly within Slack. You can also create a personalized email signature and set up an automatic reply message for incoming emails, enhancing your communication efficiency. This streamlined process ensures that your team stays connected and organized while managing customer support.
API Access
Has API
No
API Access
Has API
No
Integrations
Gmail
Yes
Slack
Yes
Desktop.com
Yes
Google Calendar
Yes
Google Cloud Platform
No
Google Meet
Yes
Google Workspace
Yes
HubSpot CRM
Yes
HubSpot Customer Platform
Yes
Microsoft Outlook
No
Integrations
Gmail
Yes
Slack
Yes
Desktop.com
No
Google Calendar
No
Google Cloud Platform
Yes
Google Meet
No
Google Workspace
No
HubSpot CRM
No
HubSpot Customer Platform
No
Microsoft Outlook
Yes
Pricing Details
Free
Freemium plan available, and upper tiers for teams with automation advanced collaboration.
Free Trial
Yes
Free Version
Yes
Pricing Details
$5 per month
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
Yes
Mac
Yes
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
Yes
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
Gmelius
Founded
2016
Country
Switzerland
Website
gmelius.com
Vendor Details
Company Name
SharedInbox
Founded
2018
Country
India
Website
sharedinbox.co
Product Features
Collaboration
Brainstorming
Yes
Calendar Management
No
Chat / Messaging
Yes
Contact Management
No
Content Management
No
Document Management
No
Project Management
Yes
Real Time Editing
No
Task Management
Yes
Version Control
No
Video Conferencing
No
Email Management
Data Recovery
No
Email Archiving
Yes
Email Deletion
No
Email Discovery
No
Email Monitoring
Yes
Email Recall
No
Queue Manager
Yes
Response Management
Yes
Routing
Yes
Shared Inboxes
Yes
Signature Management
Yes
Spam Blocker
No
Whitelisting / Blacklisting
No
Email Tracking
A/B Testing
No
Audience Segmentation
No
Campaign Management
Yes
Event-Based Notifications
No
Location Tracking
Yes
Team Management
Yes
Team Communication
Activity / News Feed
Yes
Audio Calls
Yes
Calendar Management
Yes
Chat / Messaging
Yes
Discussion Threads
Yes
File Sharing
No
Mobile Access
Yes
Push Notifications
No
Search
No
Surveys & Feedback
No
Task Management
Yes
Video Conferencing
Yes
Product Features
Help Desk
Alerts / Escalation
No
Automated Routing
No
Community Forums
No
Customizable Branding
No
Document Storage
No
Email Integration
No
IT Asset Management
No
Incident Management
No
Interaction Tracking
No
Knowledge Base
No
Known Issue Management
No
Live Chat
No
Multi-Channel Communication
No
Multiple Brands / Products
No
Network Monitoring
No
Real-time Chat
No
Self Service Portal
No
Service Level Agreement (SLA) Management
No
Ticket Management
No