Hiver Description
Hiver, a Gmail-centric customer support solution, allows teams to collaborate on shared inboxes such as orders@, services@, and support@.
It works within Gmail and is the easiest, most natural way for teams handle customer email communications. It allows customer-facing teams to collaborate better and ensures that all questions are answered promptly by the right people.
Hiver is used by over 1500 companies, ranging from traditional businesses to new-age unicorns. Hiver powers companies like Flexport, Lonely Planet and Upwork.
Hiver Alternatives
Zendesk serves as a robust customer service platform aimed at optimizing support processes and improving the overall experience for customers. With an extensive array of features such as automated AI tools, messaging, live chat, and customizable workflows, it empowers companies to deliver tailored and effective support through various channels. The platform also integrates effortlessly with other applications and offers real-time analytics, enabling organizations to make informed, data-backed choices. Designed to accommodate businesses of any scale—from emerging startups to established corporations—Zendesk prioritizes scalability, security, and the satisfaction of its users. Ultimately, its versatile solutions ensure that companies can adapt their customer service approach to meet evolving demands efficiently.
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Serviceaide is an intuitive service management solution which can be implemented within weeks and not months. You will see a real ROI with low administration costs and rapid implementation. Flexible platform that can be used on-premises or in the cloud. Serviceaide is built on ITIL best practice and has all the components that your team requires. You can select the environment that suits your technology, infrastructure, and compliance needs. Serviceaide is a comprehensive and affordable solution that provides IT staff the tools they need to manage everything, from tickets to incident, change, and asset management. Serviceaide features a virtual agent, self service portals, and AI-based functions to support analyst and user productivity. Automate processes in technical workflows, business processes and services to increase business agility.
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nTask
nTask, online task management, and project management platform, is free for individuals, teams, and business professionals. Using nTask, you can create checklists, manage projects, collaborate with project teams, schedule meetings, and automate regular tasks.
nTask is unique because it allows small and large teams to work together on different projects.
Designed for agile teams, nTask allows you to create and assign tasks, submit timesheets, and more. Your team will now keep you informed about hours worked and submit time entries against each task to let you know exactly what your team is doing.
nTask offers Kanban boards, project planning, and issue tracking.
It's easy and free to sign up for nTask Get started today!
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Freshdesk
1) Customer delight made super easy
Manage conversations across multiple channels
Deliver fast and consistent customer service across email, phone, chat, WhatsApp Business, and other social media channels from a single view.
2) Boost your agent productivity
Cut down on manual and repetitive tasks using advanced automation rules, and solve customer queries faster without increasing your agent strength.
3) Deliver seamless self-service
Help customers help themselves by publishing a branded knowledge base and offering instant resolutions using AI-powered chatbots.
4) Stay on top of your CSAT goals
Use customizable analytics and reports to track team performance, identify bottlenecks before they snowball, and keep tabs on your team's CSAT goals.
Enable frictionless remote work for your support team
1) An intuitive and easy-to-use platform that does not require a complicated onboarding process
2) Cloud-based solution that empowers agents to work conveniently on their laptops or phones
3) 650+ cutting-edge applications that you can easily integrate with and build robust support workflows
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Pricing
Pricing Starts At:
$15 per user per month
Pricing Information:
- Hiver Lite ($15 per user per month)
- Hiver Pro ($39 per user per month)
- Hiver Elite ($59 per user per month)
- Hiver Pro ($39 per user per month)
- Hiver Elite ($59 per user per month)
Free Trial:
Yes
Integrations
Company Details
Company:
Hiver
Year Founded:
2011
Headquarters:
United States
Website:
hiverhq.com
Media
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Product Details
Platforms
Web-Based
iPhone App
Android App
Types of Training
Training Docs
Live Training (Online)
Webinars
Customer Support
Live Rep (24/7)
Online Support
Hiver Features and Options
Task Management Software
Collaboration
Create Subtasks
Mobile Access
Progress Tracking
Reporting/Analytics
Task Board View
Task Tracking
To-Do List View
Email Management Software
Email Monitoring
Queue Manager
Response Management
Routing
Shared Inboxes
Collaboration Software
Chat / Messaging
Project Management
Real Time Editing
Task Management
Help Desk Software
Incident Management
Knowledge Base
Live Chat
Real-time Chat
Customer Service Software
Email Management
Hiver Lists
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