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Average Ratings 0 Ratings

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features
design
support

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Write a Review

Description

Authentic individuals. Genuine feedback. Valuable perspectives. Eliminate uncertainty in enhancing your business and creating a superior customer journey. Feefo equips you with the necessary tools and insights to foster relationships, elevate your brand image, and make well-informed choices for the future. By providing access to advanced technology and comprehensive support, we enable you to engage directly with your clients, yield impressive outcomes, and gain a precise understanding of your business landscape. Our dedicated team consists of innovators, creative thinkers, and industry professionals who are passionate about being part of something extraordinary. We hold our values in high regard, ensuring no aggressive sales tactics or hidden agendas; our sole aim is to leverage our knowledge to assist businesses of all sizes in building trustworthy connections with their customers, enhancing experiences, and achieving their goals. Behind the technology, there are real people committed to supporting you throughout your journey, ensuring that you never feel alone in your pursuit of success. With Feefo, you're not just accessing a service; you're joining a community dedicated to your growth and prosperity.

Description

Creating an exceptional customer experience is challenging. While enhancing customer experience may appear straightforward—by allocating resources to customer-facing teams such as marketing, sales, and service—the reality is that it also relies significantly on the underlying people, processes, and technology that ensure a seamless experience consistently. Our platform, Liberty, is designed to assist you in this transformation. Utilizing AI-driven automation and customer engagement, it enables you to implement significant changes swiftly. As a result, your customer experience can evolve dramatically, naturally, and crucially, at an accelerated pace, ensuring your business stays ahead of the competition.

API Access

Has API Yes 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Aurora Commerce Yes 
BetterCommerce Yes 
BigCommerce Yes 
Bookster Yes 
Chattermill Yes 
Kleene Yes 
Magento Yes 
Policyflow Yes 
Remarkable Commerce Yes 
Shapo Yes 
Shopify Yes 
Stackreaction Yes 
TRIBUS Yes 
Upzelo Yes 
WooCommerce Yes 
WordPress Yes 
Workbooks Web Insights Yes 
Yieldify Yes 
Zapier Yes 
tradeit Yes 

Integrations

Aurora Commerce No 
BetterCommerce No 
BigCommerce No 
Bookster No 
Chattermill No 
Kleene No 
Magento No 
Policyflow No 
Remarkable Commerce No 
Shapo No 
Shopify No 
Stackreaction No 
TRIBUS No 
Upzelo No 
WooCommerce No 
WordPress No 
Workbooks Web Insights No 
Yieldify No 
Zapier No 
tradeit No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

Feefo

Founded

2010

Country

United Kingdom

Website

www.feefo.com

Vendor Details

Company Name

Netcall

Founded

1996

Country

United Kingdom

Website

www.netcall.com/platform/

Product Features

Customer Engagement

Analytics No 
Churn Management No 
Communication Management Yes 
Community Management No 
Content Syndication Yes 
Feedback Collection Yes 
Gamification No 
Live Chat No 
Video Content Yes 

Customer Experience

Action Management No 
Analytics No 
Customer Segmentation No 
Dashboard Yes 
Feedback Management Yes 
Knowledge Management No 
Multi-Channel Collection No 
Sentiment Analysis Yes 
Survey Management No 
Text Analysis No 
Trend Analysis No 

Customer Feedback

Alerts / Notifications No 
Behavior Analytics No 
Bug Reports No 
Community Feedback Tools No 
Live Chat No 
Negative Feedback Management No 
Net Promoter Score (NPS) No 
Screenshot / Screen Capture No 
Surveys No 
User Testing Tools No 
Video Feedback No 
Visual Feedback Tools No 
Voice of the Customer (VoC) No 
Website Feedback No 

Reputation Management

Campaign Management Yes 
Gamification Yes 
Response Management Yes 
Review Generation Yes 
Review Monitoring Yes 
Sentiment Analysis Yes 
Social Media Metrics Yes 
Social Media Monitoring Yes 
White Label No 

Review Management

Campaign Management Yes 
Dashboard Yes 
Negative Feedback Management Yes 
Response Management Yes 
Review Monitoring Yes 
Review Notification No 
Review Request No 
Sentiment Analysis Yes 
Social Sharing Yes 
White Label No 

Product Features

Customer Engagement

Analytics No 
Churn Management No 
Communication Management No 
Community Management No 
Content Syndication No 
Feedback Collection No 
Gamification No 
Live Chat No 
Video Content No 

Alternatives

Alternatives