Average Ratings 1 Rating
Average Ratings 0 Ratings
Description
Get customer feedback and let them spread the word on the internet. You can instantly ask your Net Promoter Score®, promoters, to share their positive experiences online with Feedback Link. Feedback Link allows businesses to measure customer experience and get their happy customers to become online advocates on platforms such as Trustpilot, Yelp and Facebook.
Description
Online customer satisfaction survey software, including CSAT (Net Promoter Score®, (NPS), & Customer Effort score™, (CES 2.0).
Nicereply assists hundreds of teams from companies such as Microsoft, Hubspot, Hubspot, and Buffer in measuring and improving their customer service.
- Measure Customer Satisfaction, Net Promoter Score (NPS), and Customer Effort Scores (CES) per agent or team, or company-wide
- Increase your survey response rate by 200%
- View your CRM data and set triggers based there
- Get 3x the feedback you get without having to send more emails
You can customize both the look and the content of your surveys
- Create reports, track KPIs, set goals and create them.
API Access
Has API
No
API Access
Has API
No
Integrations
Bitium
No
Bold BI
No
Desktop.com
No
Facebook
Yes
Freshdesk
No
Freshsuccess
No
Gmail
No
Google Business Profile
Yes
Groove
No
Intercom
No
Integrations
Bitium
Yes
Bold BI
Yes
Desktop.com
Yes
Facebook
No
Freshdesk
Yes
Freshsuccess
Yes
Gmail
Yes
Google Business Profile
No
Groove
Yes
Intercom
Yes
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
$39.00/month
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
Yes
Vendor Details
Company Name
Feedback Link
Website
www.feedback.link
Vendor Details
Company Name
Nicereply
Founded
2011
Country
Slovakia
Website
nicereply.com
Product Features
Review Management
Campaign Management
No
Dashboard
No
Negative Feedback Management
No
Response Management
No
Review Monitoring
No
Review Notification
No
Review Request
Yes
Sentiment Analysis
No
Social Sharing
Yes
White Label
No
Product Features
Customer Feedback
Alerts / Notifications
No
Behavior Analytics
No
Bug Reports
No
Community Feedback Tools
No
Live Chat
No
Negative Feedback Management
No
Net Promoter Score (NPS)
No
Screenshot / Screen Capture
No
Surveys
No
User Testing Tools
No
Video Feedback
No
Visual Feedback Tools
No
Voice of the Customer (VoC)
No
Website Feedback
No
Customer Satisfaction
360 Degree Feedback
No
Analytics
Yes
Call Reporting
No
Complaint Monitoring
Yes
Feedback Collection
Yes
Survey Management
Yes