Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
The innovative FeedNotch platform was designed to help professionals such as them easily collect, organize and collaborate on feedback from customers, resulting in an efficient and streamlined product development process. They can create teams, invite coworkers, members of their organization, and even experts from third parties to participate in the collaborative process. Say goodbye to messy spreadsheets and scattered emails, and say hello to a central hub where ideas and feedback can easily be shared and discussed. No more wasting valuable time trying to find the right feedback, or attempting to keep track of notes and thoughts from team members. FeedNotch keeps everything in one place, making it easy to access. FeedNotch is unique in its ability to group feedback and make it easy for teams to access feedback that they are interested.
Description
Build strong teams and satisfied customers using Helprace. This user-friendly helpdesk software is designed for customer support, providing a seamless set of tools for exceptional service delivery. Among its features are ticketing and email management systems, a customer community platform, options for gathering feedback, and a comprehensive knowledge base with documentation. By utilizing Helprace, businesses can enhance their customer interactions and improve overall satisfaction.
API Access
Has API
No
API Access
Has API
No
Integrations
Discord
Yes
Facebook
No
Google Analytics
No
Slack
Yes
WordPress
No
Integrations
Discord
No
Facebook
Yes
Google Analytics
Yes
Slack
No
WordPress
Yes
Pricing Details
$9.9/month
Only admins and product owners have to pay a subscription fee of $9.9/month and the whole team is good to go.
Free Trial
Yes
Free Version
Yes
Pricing Details
$9.00/month/user
Tickets
Tickets - $9 oer agent per month
Helpdesk - $18 per agent per month
Complete - $27 per agent per month
Community and Feedback
Community- $9 oer agent per month
Self-service- $18 per agent per month
Complete - $27 per agent per month
Docs and KB
Docs- $9 per agent per month
Self Service- $9 per agent per month
Complete- $27 per agent per month
Tickets - $9 oer agent per month
Helpdesk - $18 per agent per month
Complete - $27 per agent per month
Community and Feedback
Community- $9 oer agent per month
Self-service- $18 per agent per month
Complete - $27 per agent per month
Docs and KB
Docs- $9 per agent per month
Self Service- $9 per agent per month
Complete- $27 per agent per month
Free Trial
Yes
Free Version
Yes
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
FeedNotch
Founded
2023
Website
www.feednotch.com
Vendor Details
Company Name
Helprace
Founded
2011
Country
United States
Website
helprace.com
Product Features
Customer Feedback
Alerts / Notifications
Yes
Behavior Analytics
Yes
Bug Reports
Yes
Community Feedback Tools
Yes
Live Chat
No
Negative Feedback Management
Yes
Net Promoter Score (NPS)
No
Screenshot / Screen Capture
Yes
Surveys
Yes
User Testing Tools
Yes
Video Feedback
Yes
Visual Feedback Tools
Yes
Voice of the Customer (VoC)
Yes
Website Feedback
Yes
Product Features
Customer Satisfaction
360 Degree Feedback
Yes
Analytics
Yes
Call Reporting
No
Complaint Monitoring
Yes
Feedback Collection
Yes
Survey Management
Yes
Customer Service
Alerts / Escalation
Yes
Appointment Management
No
Call Center Management
No
Email Management
No
Knowledge Base
Yes
Live Chat
No
Performance Metrics
Yes
Queue Management
No
Self Service Portal
Yes
Social Media Integration
No
Surveys & Feedback
Yes
Virtual Assistant
No
Workflow Management
Yes
Help Desk
Alerts / Escalation
Yes
Automated Routing
Yes
Community Forums
Yes
Customizable Branding
Yes
Document Storage
Yes
Email Integration
Yes
IT Asset Management
Yes
Incident Management
Yes
Interaction Tracking
Yes
Knowledge Base
Yes
Known Issue Management
Yes
Live Chat
No
Multi-Channel Communication
Yes
Multiple Brands / Products
Yes
Network Monitoring
Yes
Real-time Chat
Yes
Self Service Portal
Yes
Service Level Agreement (SLA) Management
Yes
Ticket Management
Yes