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Average Ratings 0 Ratings
Description
FanExam's NPS® tool offers an exceptional method for reliably assessing customer satisfaction and gathering valuable insights on your platform. It efficiently conducts surveys among your customers and generates detailed reports based on their feedback and scores. We ensure that the surveyed individuals are tracked, guaranteeing that your customers' voices are heard. FanExam strategically employs NPS to pose the most relevant questions to your site visitors at pivotal moments, specifically while they engage with your website. This approach enables you to truly understand your customers' perspectives. With the implementation of FanExam on your site, you will establish a continuous, systematic channel for customer feedback, available around the clock. This invaluable resource can help inform your business decisions and enhance the overall customer experience.
Description
Gain insights into your customer experience by continuously tracking their satisfaction through flexible surveys like NPS, CSAT, and CES. SurveyTown offers tools to gain a deeper understanding of customer sentiment with tailored Net Promoter Score (NPS), Customer Satisfaction Score (CSAT), and Customer Effort Score (CES) surveys. Address and rectify negative feedback while promoting positive experiences by encouraging customers to share their stories on social media. Keep track of your performance over time to inform effective business strategies. You can create various surveys, including NPS, CES, CSAT, ratings, or entirely customized formats. Incorporate diverse question types into your surveys, define unique success pages, and personalize the visual aspects of your survey. Notify relevant members of your organization upon receiving responses, and easily upload your contacts to distribute surveys via email or embed them in follow-up communications like post-purchase or ticket closure emails. Additionally, you can promote your survey links through your website or social media platforms, ensuring broader reach. This comprehensive approach will enable you to enhance customer relationships and optimize overall satisfaction.
API Access
Has API
API Access
Has API
Integrations
Bronto Marketing Platform
Campaigner
Microsoft Excel
Zapier
Pricing Details
$29 per month
Free Trial
Free Version
Pricing Details
$69 per month
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
FanExam
Founded
2014
Country
Netherlands
Website
fanexam.com
Vendor Details
Company Name
SurveyTown
Founded
2015
Country
United States
Website
surveytown.com
Product Features
Customer Satisfaction
360 Degree Feedback
Analytics
Call Reporting
Complaint Monitoring
Feedback Collection
Survey Management
Product Features
Customer Satisfaction
360 Degree Feedback
Analytics
Call Reporting
Complaint Monitoring
Feedback Collection
Survey Management