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Average Ratings 0 Ratings

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features
design
support

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Write a Review

Description

Encompass-CX provides a flexible B2B customer experience management solution designed to gather, evaluate, and interpret all interactions throughout a client's journey to assess customer well-being. By analyzing these interactions, we offer insights into your accounts, products, and services, enabling you to enhance customer engagement and create a unique client experience that goes beyond mere satisfaction. With our cloud-based dashboard, you can gain a comprehensive view of customer data and share it with relevant stakeholders. This approach not only drives revenue growth but also helps identify opportunities for cross-selling, minimizes churn, and transforms at-risk clients into loyal advocates for your brand. It is essential to exceed customer expectations regarding the quality of your products and services. Encompass-CX compiles various post-sale data points, including service metrics, support tickets, onboarding evaluations, and email communications, to deliver a clear understanding of a company’s accounts. Effectively measuring client experiences is an invaluable strategy for fostering growth within any organization, ultimately leading to a more engaged and satisfied customer base. By leveraging these insights, businesses can adapt their strategies to better meet the evolving needs of their clients.

Description

Meet Magnify, the innovative platform designed for post-sales orchestration. Revolutionize your post-sales interactions through the power of automation. Enhance product adoption and drive growth by streamlining your post-sales processes while seamlessly integrating with your current technologies. Leverage artificial intelligence and machine learning to refine both customer experiences and your performance metrics. Swiftly pinpoint risks and opportunities for expansion, addressing them automatically with our software solutions. Our goal is to elevate the customer experience in the software industry, enabling companies to truly impress their users. We act with urgency and continuously strive for excellence. By seeking innovative solutions, we aim to significantly enhance the existing state of affairs. We embrace courage, making the right choices for our company and our clients, even in challenging situations. We maintain transparency and honesty with ourselves and one another about our circumstances. Our commitment to attracting and retaining exceptional talent transcends geographical boundaries. While we possess confidence in our skills, our pursuit of knowledge and improvement remains unending. Together, we shape a brighter future for post-sales engagement.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Basecamp Yes 
HubSpot CRM Yes 
HubSpot Customer Platform Yes 
Microsoft Dynamics 365 Yes 
Oracle Sales Yes 
Pipedrive Yes 
Sage CRM Yes 
Salesforce Yes 
Shape Software Yes 
Sugar Connect Yes 
Zoho CRM Yes 

Integrations

Basecamp No 
HubSpot CRM No 
HubSpot Customer Platform No 
Microsoft Dynamics 365 No 
Oracle Sales No 
Pipedrive No 
Sage CRM No 
Salesforce No 
Shape Software No 
Sugar Connect No 
Zoho CRM No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person Yes 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) No 
In Person Yes 

Vendor Details

Company Name

Encompass CX

Founded

2015

Country

United States

Website

www.encompass-cx.com

Vendor Details

Company Name

Magnify

Country

United States

Website

www.magnify.io

Product Features

Customer Engagement

Analytics No 
Churn Management No 
Communication Management No 
Community Management No 
Content Syndication No 
Feedback Collection No 
Gamification No 
Live Chat No 
Video Content No 

Customer Experience

Action Management No 
Analytics No 
Customer Segmentation No 
Dashboard No 
Feedback Management No 
Knowledge Management No 
Multi-Channel Collection No 
Sentiment Analysis No 
Survey Management No 
Text Analysis No 
Trend Analysis No 

Customer Satisfaction

360 Degree Feedback No 
Analytics No 
Call Reporting No 
Complaint Monitoring No 
Feedback Collection No 
Survey Management No 

Product Features

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