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Description
Encompass-CX provides a flexible B2B customer experience management solution designed to gather, evaluate, and interpret all interactions throughout a client's journey to assess customer well-being. By analyzing these interactions, we offer insights into your accounts, products, and services, enabling you to enhance customer engagement and create a unique client experience that goes beyond mere satisfaction. With our cloud-based dashboard, you can gain a comprehensive view of customer data and share it with relevant stakeholders. This approach not only drives revenue growth but also helps identify opportunities for cross-selling, minimizes churn, and transforms at-risk clients into loyal advocates for your brand. It is essential to exceed customer expectations regarding the quality of your products and services. Encompass-CX compiles various post-sale data points, including service metrics, support tickets, onboarding evaluations, and email communications, to deliver a clear understanding of a company’s accounts. Effectively measuring client experiences is an invaluable strategy for fostering growth within any organization, ultimately leading to a more engaged and satisfied customer base. By leveraging these insights, businesses can adapt their strategies to better meet the evolving needs of their clients.
Description
Meet Magnify, the innovative platform designed for post-sales orchestration. Revolutionize your post-sales interactions through the power of automation. Enhance product adoption and drive growth by streamlining your post-sales processes while seamlessly integrating with your current technologies. Leverage artificial intelligence and machine learning to refine both customer experiences and your performance metrics. Swiftly pinpoint risks and opportunities for expansion, addressing them automatically with our software solutions. Our goal is to elevate the customer experience in the software industry, enabling companies to truly impress their users. We act with urgency and continuously strive for excellence. By seeking innovative solutions, we aim to significantly enhance the existing state of affairs. We embrace courage, making the right choices for our company and our clients, even in challenging situations. We maintain transparency and honesty with ourselves and one another about our circumstances. Our commitment to attracting and retaining exceptional talent transcends geographical boundaries. While we possess confidence in our skills, our pursuit of knowledge and improvement remains unending. Together, we shape a brighter future for post-sales engagement.
API Access
Has API
API Access
Has API
Integrations
Basecamp
HubSpot CRM
HubSpot Customer Platform
Microsoft Dynamics 365
Oracle Sales
Pipedrive
Sage CRM
Salesforce
Shape Software
Sugar Connect
Integrations
Basecamp
HubSpot CRM
HubSpot Customer Platform
Microsoft Dynamics 365
Oracle Sales
Pipedrive
Sage CRM
Salesforce
Shape Software
Sugar Connect
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Encompass CX
Founded
2015
Country
United States
Website
www.encompass-cx.com
Vendor Details
Company Name
Magnify
Country
United States
Website
www.magnify.io
Product Features
Customer Engagement
Analytics
Churn Management
Communication Management
Community Management
Content Syndication
Feedback Collection
Gamification
Live Chat
Video Content
Customer Experience
Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis
Customer Satisfaction
360 Degree Feedback
Analytics
Call Reporting
Complaint Monitoring
Feedback Collection
Survey Management
