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Description
E-Helpdesk Support, developed by RK Software, Inc, is an all-inclusive online helpdesk solution designed to allow businesses to assist their customers seamlessly and effectively. This platform empowers organizations to address their clients' needs attentively while optimizing resource usage, leading to enhanced customer satisfaction. By streamlining resource management, the system enables companies to operate more efficiently. Additionally, the software produces performance analytics, providing supervisors with insights into the effectiveness of their support staff and facilitating continuous improvement. Overall, this tool serves as a vital asset for businesses aiming to elevate their customer service experience.
Description
Jitbit Help Desk is a helpdesk system that can be used both as a SaaS subscription or on-premises. It offers everything you would expect from a helpdesk, including email ticketing, livechat, knowledge base, chatbots, file attachments and a powerful automation engine that executes predefined tasks for you.
API Access
Has API
No
API Access
Has API
No
Integrations
Akitra Andromeda
No
Bitbucket
No
Dropbox
No
GitHub
No
Google Drive
No
Harvest
No
Jira
No
Jira Work Management
No
ManageEngine Identity Manager Plus
No
Retently
No
Integrations
Akitra Andromeda
Yes
Bitbucket
Yes
Dropbox
Yes
GitHub
Yes
Google Drive
Yes
Harvest
Yes
Jira
Yes
Jira Work Management
Yes
ManageEngine Identity Manager Plus
Yes
Retently
Yes
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
$13 per month
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
Yes
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
RK Software
Website
www.rksoftwareinc.com/products/helpdesk-management-system/
Vendor Details
Company Name
Jitbit
Founded
2005
Country
United Kingdom
Website
www.jitbit.com
Product Features
Help Desk
Alerts / Escalation
Yes
Automated Routing
No
Community Forums
No
Customizable Branding
Yes
Document Storage
Yes
Email Integration
Yes
IT Asset Management
Yes
Incident Management
No
Interaction Tracking
Yes
Knowledge Base
No
Known Issue Management
No
Live Chat
No
Multi-Channel Communication
Yes
Multiple Brands / Products
No
Network Monitoring
Yes
Real-time Chat
Yes
Self Service Portal
No
Service Level Agreement (SLA) Management
Yes
Ticket Management
Yes
Product Features
Help Desk
Alerts / Escalation
Yes
Automated Routing
Yes
Community Forums
No
Customizable Branding
Yes
Document Storage
Yes
Email Integration
Yes
IT Asset Management
Yes
Incident Management
Yes
Interaction Tracking
Yes
Knowledge Base
Yes
Known Issue Management
Yes
Live Chat
Yes
Multi-Channel Communication
Yes
Multiple Brands / Products
Yes
Network Monitoring
Yes
Real-time Chat
Yes
Self Service Portal
Yes
Service Level Agreement (SLA) Management
Yes
Ticket Management
Yes
