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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

Dzinga is a cloud-based communication platform designed for businesses, enabling them to engage with customers through various channels such as phone, web, and messaging, all managed from an easy-to-use web interface. By consolidating all forms of communication in one location, Dzinga makes it possible for your agents to handle phone calls, SMS, popular mobile messaging services, and web chats seamlessly through a unified dashboard. This eliminates the hassle of juggling multiple applications, as everything is neatly organized within a straightforward, cross-platform interface. The telephony system intelligently routes every incoming call to the most suitable branch, individual, or device based on the caller's identity, timing, and purpose, ensuring that no calls—and therefore no business opportunities—are overlooked. Additionally, widgets on your website encourage visitors to initiate live chats with agents immediately, turning each interaction into a potential sale. With Dzinga, businesses can enhance their customer engagement and drive sales growth effectively.

Description

In today's digital landscape, organizations aim to enhance their competitiveness while providing employees with the option of flexible hybrid work arrangements. Effective corporate communication plays a crucial role in fostering collaboration and elevating customer service. The OmniPCX Enterprise Communication Server Purple (OXE Purple) enables seamless interaction with both your teams and clients, no matter your location. With OXE Purple, each communication can transform into a valuable relationship by integrating communication capabilities directly within your business applications. To ensure uninterrupted operations, the platform features secure, high-availability technology that supports your business continuity. Utilizing a hybrid cloud infrastructure allows for a gradual modernization of your communication systems. Not only can you connect with your teams and clients from anywhere, but you can also reduce costs by incorporating communication solutions into your private cloud setup, benefiting from virtualization and extensive scalability that simplifies maintenance across all locations. Furthermore, the platform offers proficient call management options, which include features like group calls, line supervision, and advanced call filtering, enhancing overall efficiency. All these capabilities work together to create a more agile and responsive business environment.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

ALE Connect No 
Alcatel-Lucent Rainbow No 
OmniPCX RECORD Suite No 
WordPress Yes 

Integrations

ALE Connect Yes 
Alcatel-Lucent Rainbow Yes 
OmniPCX RECORD Suite Yes 
WordPress No 

Pricing Details

€14 per user per month
Free Trial Yes 
Free Version Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows Yes 
Mac Yes 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person Yes 

Vendor Details

Company Name

Dzinga

Founded

2017

Country

Poland

Website

dzinga.com

Vendor Details

Company Name

Alcatel-Lucent

Founded

2014

Country

France

Website

www.al-enterprise.com/en/products/platforms/omnipcx-enterprise-communication-server

Product Features

Telephony

Auto-Dialer No 
Call Center Management No 
Call Monitoring Yes 
Contact Management Yes 
IVR / Voice Recognition Yes 
Inbound Reporting Yes 
Outbound Reporting Yes 
Predictive Dialer No 
Telemarketing Management No 
VoIP Yes 
Voice & Data Integration Yes 

Product Features

Telephony

Auto-Dialer No 
Call Center Management No 
Call Monitoring No 
Contact Management No 
IVR / Voice Recognition No 
Inbound Reporting No 
Outbound Reporting No 
Predictive Dialer No 
Telemarketing Management No 
VoIP No 
Voice & Data Integration No 

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