OmniPCX Enterprise Communication Server Integrations

All-size customer service for businesses. Manage omnichannel interactions (emails, live chat, social networks, and phone) with the efficiency and quality that today's customers, citizens and consumers expect. Alcatel-Lucent OmniTouch®, a standard edition of the Alcatel Lucent OmniTouch®, contact center, is enhanced with omnichannel cloud service. It streamlines the customer service process and facilitates the management and administration of all customer-related activities in both the front and back offices. Intelligent search and built-in knowledge base to improve call resolution. Integrates with ALE OmniPCX Enterprise, ALE OmniTouch Contact Center SE. High availability, security, and redundancy in customer data storage. Great customer service is key to keeping customers satisfied and loyal. With ALE Connect you can provide a customer experience that is unique and sets you apart from your competitors.

Rainbow business communication solutions provide user-friendly collaboration tools, from voice to video. They connect people, machines and processes. Rainbow is a cloud-based enterprise communication platform that was developed in Europe. Services are delivered from secure data centers around the world. Rainbow can be deployed from the cloud, hybrid, or on-premises depending on your requirements. Open architecture and rich-telephony support allow you to connect your existing telephony system, and integrate Rainbow into business processes and other SaaS products. Do you need a fully-encapsulated environment that is hosted on-premises or in a private server center of your choice? Or do you prefer to use the cloud, but keep your investments on-premises and add collaboration features on top of your existing system? Rainbow can help you no matter what choice you make. Join audio and video meetings with up 120 participants, and up to 12 simultaneous streams.

Contact centers and companies in industries that require regulatory compliance must record all transactions and interactions. This will allow them to demonstrate transparency. Alcatel-Lucent OmniPCX Records Suite is a web-based tool that allows you to record, monitor, and evaluate customer-employee interactions. This is especially important for financial services, utilities and healthcare. The OmniPCX RECORD Suite integrates call recording and monitoring directly into your existing telephone infrastructure. It is scalable, modular, and affordable. Supervisors can also review recorded calls with agents, and use the integrated quality monitoring module to evaluate agent performance. Record voice and online interactions between customers and employees. You can improve the quality of your customer interactions by identifying coaching opportunities.