Average Ratings 2 Ratings
Average Ratings 0 Ratings
Description
Dynamics Telephony unifies your telephone system with Dynamics 365
- Auto-lookup of customer in Dynamics 365 before you answer call
- Telephone controls embedded in Dynamics 365 (answer, transfer, etc.)
- Dial contacts directly from Dynamics 365 with a single click
- Full interaction history logged in Dynamics 365
- Telephone statistics unified with CRM data in Dynamics 365
- Incoming calls blended with Omnichannel
- Call outcome buttons automatically schedules follow-up activity
- All statistics available in Dynamics 365 dashboards and reports
Description
SmartCallMonitor seamlessly integrates telephone system capabilities into your TAPI-compatible devices, turning your phones and computers into a cutting-edge, efficient CTI solution. By utilizing a SIP account, you can take advantage of the numerous benefits associated with VoIP through SmartCallMonitor. This powerful solution provides you with a modern telephony system. If your server features a TAPI interface and you wish to extend this functionality to additional computers, simply install the software on all connected devices. The server will handle data retrieval for calls, enabling centralized call management without requiring a TAPI interface on every individual computer. This means that a sales or customer support representative can efficiently transfer a call to a colleague identified by SmartCallMonitor as the designated account manager, using data from the database. The innovative solution facilitates communication between computers linked to a TAPI device, enhancing overall operational efficiency. Overall, SmartCallMonitor revolutionizes how telephony systems operate within a connected environment.
API Access
Has API
API Access
Has API
Integrations
8x8
8x8 Contact Center
Asterisk
Avaya Aura
Avaya Cloud Office
Avaya Experience Platform
Cisco AnyConnect
Cisco CX Cloud
Cisco Finesse
FreePBX
Integrations
8x8
8x8 Contact Center
Asterisk
Avaya Aura
Avaya Cloud Office
Avaya Experience Platform
Cisco AnyConnect
Cisco CX Cloud
Cisco Finesse
FreePBX
Pricing Details
$15.00/month/user
Free Trial
Free Version
Pricing Details
$84.95 per year
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Dynamics Telephony
Founded
2014
Country
Ireland
Website
www.dynamicstelephony.co.uk
Vendor Details
Company Name
JAM Software
Founded
1998
Country
United States
Website
www.jam-software.com/smartcallmonitor
Product Features
Integration
Dashboard
ETL - Extract / Transform / Load
Metadata Management
Multiple Data Sources
Web Services
Telephony
Auto-Dialer
Call Center Management
Call Monitoring
Contact Management
IVR / Voice Recognition
Inbound Reporting
Outbound Reporting
Predictive Dialer
Telemarketing Management
VoIP
Voice & Data Integration
Product Features
Telephony
Auto-Dialer
Call Center Management
Call Monitoring
Contact Management
IVR / Voice Recognition
Inbound Reporting
Outbound Reporting
Predictive Dialer
Telemarketing Management
VoIP
Voice & Data Integration