Average Ratings 3 Ratings

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Average Ratings 0 Ratings

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Description

Dynamics Telephony unifies your telephone system with Dynamics 365 - Auto-lookup of customer in Dynamics 365 before you answer call - Telephone controls embedded in Dynamics 365 (answer, transfer, etc.) - Dial contacts directly from Dynamics 365 with a single click - Full interaction history logged in Dynamics 365 - Telephone statistics unified with CRM data in Dynamics 365 - Incoming calls blended with Omnichannel - Call outcome buttons automatically schedules follow-up activity - All statistics available in Dynamics 365 dashboards and reports

Description

Go Integrator Cara serves as a comprehensive communications client tailored for the Cisco BroadWorks hosted telephony system. With a host of features designed for quick access to vital information, it seamlessly integrates with contact-focused business systems and CRM applications, boasting a standardized set of integration tools compatible with over 300 widely used applications across various sectors. This functionality leads to substantial productivity improvements, such as instantly identifying incoming callers and displaying their details, or effortlessly dialing their numbers with a simple click. By utilizing Go Integrator Cara, customers can save both valuable time and resources. The application includes a built-in SIP Softphone that can be set up and activated through a standard BroadWorks device profile. Users can easily add records to an integrated CRM directly from the client’s call history or the active call preview window, and it automatically or manually generates an activity record for each received call within the CRM. Additionally, this integration enhances overall communication efficiency by streamlining workflows and minimizing the time spent on administrative tasks.

API Access

Has API Yes 

API Access

Has API Yes 

Screenshots View All

Screenshots View All

Integrations

8x8 Yes 
8x8 Contact Center Yes 
Acumatica Cloud ERP No 
Asterisk Yes 
Avaya Cloud Office Yes 
Bitrix24 No 
Cisco BroadWorks No 
Cisco CX Cloud Yes 
Cisco Finesse Yes 
FreePBX Yes 
Google Contacts No 
Gorgias No 
Microsoft AppSource Yes 
Microsoft Dynamics 365 Yes 
Microsoft Teams No 
Pipedrive No 
Redtail CRM No 
RingCentral RingCX Yes 
SevenRooms No 
Surefire No 

Integrations

8x8 No 
8x8 Contact Center No 
Acumatica Cloud ERP Yes 
Asterisk No 
Avaya Cloud Office No 
Bitrix24 Yes 
Cisco BroadWorks Yes 
Cisco CX Cloud No 
Cisco Finesse No 
FreePBX No 
Google Contacts Yes 
Gorgias Yes 
Microsoft AppSource No 
Microsoft Dynamics 365 No 
Microsoft Teams Yes 
Pipedrive Yes 
Redtail CRM Yes 
RingCentral RingCX No 
SevenRooms Yes 
Surefire Yes 

Pricing Details

$15.00/month/user
Free Trial Yes 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person Yes 

Vendor Details

Company Name

Dynamics Telephony

Founded

2014

Country

Ireland

Website

www.dynamicstelephony.co.uk

Vendor Details

Company Name

Go Integrator Cara

Country

United States

Website

cara.gointegrator.com/cara-featured-solutions/

Product Features

Integration

Dashboard Yes 
ETL - Extract / Transform / Load No 
Metadata Management No 
Multiple Data Sources No 
Web Services No 

Telephony

Auto-Dialer Yes 
Call Center Management No 
Call Monitoring Yes 
Contact Management Yes 
IVR / Voice Recognition No 
Inbound Reporting Yes 
Outbound Reporting Yes 
Predictive Dialer No 
Telemarketing Management Yes 
VoIP Yes 
Voice & Data Integration Yes 

Product Features

Telephony

Auto-Dialer No 
Call Center Management No 
Call Monitoring No 
Contact Management No 
IVR / Voice Recognition No 
Inbound Reporting No 
Outbound Reporting No 
Predictive Dialer No 
Telemarketing Management No 
VoIP No 
Voice & Data Integration No 

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