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Average Ratings 0 Ratings
Description
Encourage your customers to share their feedback in real-time, which is essential for reducing churn proactively and fostering growth. Taking action based on customer insights is crucial for business success. If you're still relying on Google Forms for your NPS and customer feedback, you could be squandering nearly eight hours each week just to extract actionable insights, and sometimes even more. With our platform, you can swiftly create one or multiple 5-Star or NPS surveys directly from the dashboard. Distribute the survey effortlessly through email, SMS, or integrate it with your preferred tools like Intercom, Mailchimp, Zapier, and over 20 others. Utilize the robust dashboard to uncover actionable feedback and enhance critical areas of your business. Additionally, by passing more customer details through URL parameters, you simplify the process for your users. By asking the right questions at the right moment, you can gain valuable insights. Transform your satisfied customers into positive online reviews, leading to organic growth. This solution is designed to be straightforward, cost-effective, and highly efficient for your needs. Moreover, the ability to gather feedback seamlessly will empower your business to adapt and thrive in an ever-changing market.
Description
Tailored questionnaires are crafted to deliver a customized experience across both mobile and desktop platforms. Customers provide valuable insights through their unstructured survey responses. The Text Analysis Tool leverages Artificial Intelligence methods to automatically interpret this feedback, helping you identify key aspects of the customer journey. By engaging customers, employees, and managers, you can enhance response times with automatic alerts regarding the customer journey sent via email or SMS. With the Close the Loop Chat feature, you can address the immediate needs of customer satisfaction survey responses effectively. Notably, this functionality enables companies to communicate directly with consumers through an integrated chat on the platform, while customers simultaneously receive email feedback that mimics a conversational format. This innovative approach not only improves engagement but also fosters a stronger connection between businesses and their customers.
API Access
Has API
API Access
Has API
Integrations
Zapier
Google Cloud Platform
Intercom
JSON
Java
Mailchimp
Microsoft Power BI
Node.js
PHP
Postman
Integrations
Zapier
Google Cloud Platform
Intercom
JSON
Java
Mailchimp
Microsoft Power BI
Node.js
PHP
Postman
Pricing Details
$39 per month
Free Trial
Free Version
Pricing Details
$50.99 per month
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Doter
Country
India
Website
doter.co
Vendor Details
Company Name
binds.co
Founded
2015
Country
Brazil
Website
binds.co
Product Features
Product Features
Complaint Management
Case Management
Complaint Classification
Corrective Actions (CAPA)
Customer Complaint Tracking
Feedback Management
Forms Management
Issue Tracking
Quality Assurance Management
Routing
Self Service Portal
Social Media Monitoring
Survey Management
Customer Engagement
Analytics
Churn Management
Communication Management
Community Management
Content Syndication
Feedback Collection
Gamification
Live Chat
Video Content
Customer Experience
Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis
Customer Satisfaction
360 Degree Feedback
Analytics
Call Reporting
Complaint Monitoring
Feedback Collection
Survey Management