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Description
Delighted is a turnkey platform for customer experience that helps high-growth companies and established enterprises such as Allbirds, Instacart and Invision, Opentable and Affirm to improve customer loyalty through actionable feedback.
Customer feedback can be incorporated into your business strategy within minutes, not weeks.
Easily customize NPS, CSAT and CES survey templates in Delighted
- Send surveys directly to customers via email, SMS text, in app, or link URL.
- Create 2-click integrations: Set up surveys and integrate real-time feedback in your existing toolset, such as e.g. Slack, Salesforce and Shopify, Stripe, Hubspot and many more
- Surface trends that need immediate attention using AI-driven survey text analysis and pre-built reports.
- Get immediate action with email digests and alerts that you can customize by department so that feedback reaches the people who can make a difference
Description
You can utilize various question types such as multiple choice, open-ended, matrix/likert scales, date and time inputs, file uploads, constant sum questions, list ranking, and images along with HTML content, among others. Conduct surveys from your own domain, modify our existing templates, or design entirely new ones. Employ survey logic to navigate respondents through specific questions, enabling skip patterns or loops, and define custom completion behaviors for a tailored experience. Build surveys in different languages with UTF-8 support, allowing for comprehensive language customization that also covers number formatting. Share links to your survey via websites or email, incorporate HTML popups on your site, or seamlessly embed the survey using an invisible frame. Generate invitations from an address book for direct email outreach to your respondents. Leverage data from your address book or a custom dataset to pre-fill responses and enhance user experience. Implement various restrictions for each survey, which can include designated periods, time constraints, password protection, email verification, image captcha, and controls on respondent navigation, ensuring a secure and structured survey process. Additionally, analytics tools can be integrated to gather insights from responses, helping you better understand the data collected.
API Access
Has API
API Access
Has API
Integrations
BOSCO
Chatdesk
EnjoyHQ
Freshsuccess
HSI Donesafe
HubSpot Customer Platform
HubSpot Marketing Hub
Integry
KonnectzIT
Mailchimp
Integrations
BOSCO
Chatdesk
EnjoyHQ
Freshsuccess
HSI Donesafe
HubSpot Customer Platform
HubSpot Marketing Hub
Integry
KonnectzIT
Mailchimp
Pricing Details
Free
Free Trial
Free Version
Pricing Details
$10 per month
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Qualtrics
Founded
2002
Country
United States
Website
delighted.com
Vendor Details
Company Name
SurveyFactory
Website
www.surveyfactory.com
Product Features
Customer Engagement
Analytics
Churn Management
Communication Management
Community Management
Content Syndication
Feedback Collection
Gamification
Live Chat
Video Content
Customer Experience
Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis
Customer Feedback
Alerts / Notifications
Behavior Analytics
Bug Reports
Community Feedback Tools
Live Chat
Negative Feedback Management
Net Promoter Score (NPS)
Screenshot / Screen Capture
Surveys
User Testing Tools
Video Feedback
Visual Feedback Tools
Voice of the Customer (VoC)
Website Feedback
Customer Satisfaction
360 Degree Feedback
Analytics
Call Reporting
Complaint Monitoring
Feedback Collection
Survey Management
SMS Survey
Alerts / Notifications
Analytics / Reporting
Audience Targeting
Campaign Management
Contact Management
Customizable Templates
Keyword Tracking
MMS
Mass Texting
Message Personalization
Scheduled Messaging
Survey Builder
Template Management
Survey
Custom Survey URLs
Data Analysis Tools
Email Marketing
Mobile Survey
Offline Response Collection
Paper Survey
Question Branching
Question Library
Site Intercept Survey
Skip Logic
Supports Audio / Images / Video
Product Features
Survey
Custom Survey URLs
Data Analysis Tools
Email Marketing
Mobile Survey
Offline Response Collection
Paper Survey
Question Branching
Question Library
Site Intercept Survey
Skip Logic
Supports Audio / Images / Video
