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Description
Delighted is a turnkey platform for customer experience that helps high-growth companies and established enterprises such as Allbirds, Instacart and Invision, Opentable and Affirm to improve customer loyalty through actionable feedback.
Customer feedback can be incorporated into your business strategy within minutes, not weeks.
Easily customize NPS, CSAT and CES survey templates in Delighted
- Send surveys directly to customers via email, SMS text, in app, or link URL.
- Create 2-click integrations: Set up surveys and integrate real-time feedback in your existing toolset, such as e.g. Slack, Salesforce and Shopify, Stripe, Hubspot and many more
- Surface trends that need immediate attention using AI-driven survey text analysis and pre-built reports.
- Get immediate action with email digests and alerts that you can customize by department so that feedback reaches the people who can make a difference
Description
Pyoneer Product empowers organizations to truly listen to their customers. By harnessing the capabilities of AI, it analyzes feedback across various channels to uncover the most significant themes. This process allows businesses to evaluate, enhance, and refine their customer experience continuously. Additionally, it ensures that customer feedback is centralized, enabling real-time importation of data from mobile, web, and other platforms, regardless of where the interactions occur. With a multitude of integration options and the ability to manually upload data files, businesses can easily manage their feedback sources. The automated AI features facilitate the identification of trends, allowing users to monitor key business metrics and observe their evolution over time. Companies may wish to delve into specific features or discern which themes capture the most attention from users. By recognizing all relevant patterns, organizations can better grasp the underlying reasons behind customer sentiments. Once trends are pinpointed, Pyoneer enables a deeper understanding of their causes, helping businesses quantify user insights and prioritize what truly matters for their growth and success. In this way, Pyoneer not only transforms feedback into actionable data but also fosters a culture of continuous improvement.
API Access
Has API
API Access
Has API
Integrations
5X
Churned
Faraday
Freshsuccess
Grow
Idiomatic
Ikigai
Integrate.io
MESA
Numerics
Integrations
5X
Churned
Faraday
Freshsuccess
Grow
Idiomatic
Ikigai
Integrate.io
MESA
Numerics
Pricing Details
Free
Free Trial
Free Version
Pricing Details
$99 per user, per month
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Qualtrics
Founded
2002
Country
United States
Website
delighted.com
Vendor Details
Company Name
Pyoneer
Country
Germany
Website
pyoneer.io
Product Features
Customer Engagement
Analytics
Churn Management
Communication Management
Community Management
Content Syndication
Feedback Collection
Gamification
Live Chat
Video Content
Customer Experience
Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis
Customer Feedback
Alerts / Notifications
Behavior Analytics
Bug Reports
Community Feedback Tools
Live Chat
Negative Feedback Management
Net Promoter Score (NPS)
Screenshot / Screen Capture
Surveys
User Testing Tools
Video Feedback
Visual Feedback Tools
Voice of the Customer (VoC)
Website Feedback
Customer Satisfaction
360 Degree Feedback
Analytics
Call Reporting
Complaint Monitoring
Feedback Collection
Survey Management
SMS Survey
Alerts / Notifications
Analytics / Reporting
Audience Targeting
Campaign Management
Contact Management
Customizable Templates
Keyword Tracking
MMS
Mass Texting
Message Personalization
Scheduled Messaging
Survey Builder
Template Management
Survey
Custom Survey URLs
Data Analysis Tools
Email Marketing
Mobile Survey
Offline Response Collection
Paper Survey
Question Branching
Question Library
Site Intercept Survey
Skip Logic
Supports Audio / Images / Video
Product Features
Customer Experience
Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis
