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Description

Delighted is a turnkey platform for customer experience that helps high-growth companies and established enterprises such as Allbirds, Instacart and Invision, Opentable and Affirm to improve customer loyalty through actionable feedback. Customer feedback can be incorporated into your business strategy within minutes, not weeks. Easily customize NPS, CSAT and CES survey templates in Delighted - Send surveys directly to customers via email, SMS text, in app, or link URL. - Create 2-click integrations: Set up surveys and integrate real-time feedback in your existing toolset, such as e.g. Slack, Salesforce and Shopify, Stripe, Hubspot and many more - Surface trends that need immediate attention using AI-driven survey text analysis and pre-built reports. - Get immediate action with email digests and alerts that you can customize by department so that feedback reaches the people who can make a difference

Description

Browse and select your preferred items from beloved grocery stores using Instacart.com or its app. Personal shoppers carefully handpick your selections, allowing you to chat with them while they shop and manage your order seamlessly. You can choose a time that works best for you, and every purchase comes with Instacart's 100% quality guarantee. As the largest online grocery service worldwide, Instacart offers access to an impressive catalog of 500 million products. Shopping is made effortless as you can order from a wide range of over 500 retailers and trusted local grocers across North America. Once you've made your selections, Instacart connects you with a local personal shopper to handle the shopping and delivery of your order. To enhance convenience, contactless delivery is available with the “Leave at my door” feature. Throughout the process, you can monitor your order's status and communicate with your shopper via the Instacart app or website. Additionally, for those who prefer to pick up their groceries, Instacart provides curbside pickup at selected retail locations; simply place your order and schedule a convenient pickup time for your items. This flexibility ensures that customers can choose the method that best suits their needs.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

5X
BI Book
Chameleon
Chattermill
Commerce.AI
CorralData
Enterpret
Fixer
Gemini Spark
Grow
HubSpot CRM
IT Retail POS
Integry
Microsoft 365
Neyox
Peaka
Quaeris
Quickwork
Raklet
Unata

Integrations

5X
BI Book
Chameleon
Chattermill
Commerce.AI
CorralData
Enterpret
Fixer
Gemini Spark
Grow
HubSpot CRM
IT Retail POS
Integry
Microsoft 365
Neyox
Peaka
Quaeris
Quickwork
Raklet
Unata

Pricing Details

Free
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Qualtrics

Founded

2002

Country

United States

Website

delighted.com

Vendor Details

Company Name

Instacart

Founded

2012

Country

United States

Website

www.instacart.com

Product Features

Customer Engagement

Analytics
Churn Management
Communication Management
Community Management
Content Syndication
Feedback Collection
Gamification
Live Chat
Video Content

Customer Experience

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Customer Feedback

Alerts / Notifications
Behavior Analytics
Bug Reports
Community Feedback Tools
Live Chat
Negative Feedback Management
Net Promoter Score (NPS)
Screenshot / Screen Capture
Surveys
User Testing Tools
Video Feedback
Visual Feedback Tools
Voice of the Customer (VoC)
Website Feedback

Customer Satisfaction

360 Degree Feedback
Analytics
Call Reporting
Complaint Monitoring
Feedback Collection
Survey Management

NPS

SMS Survey

Alerts / Notifications
Analytics / Reporting
Audience Targeting
Campaign Management
Contact Management
Customizable Templates
Keyword Tracking
MMS
Mass Texting
Message Personalization
Scheduled Messaging
Survey Builder
Template Management

Survey

Custom Survey URLs
Data Analysis Tools
Email Marketing
Mobile Survey
Offline Response Collection
Paper Survey
Question Branching
Question Library
Site Intercept Survey
Skip Logic
Supports Audio / Images / Video

Alternatives

Alternatives