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Average Ratings 1 Rating
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Description
Customerly simplifies the process of providing exceptional support to your clients as your business expands. It enables you to foster significant connections with your customers via text and video, all while managing incoming messages through a user-friendly dashboard. With Customerly's smart marketing automation, you can effortlessly scale your operations. Understanding user feedback about your service has never been more straightforward. By combining advanced automation with a focus on human interaction, Customerly serves as the customer service solution your clients have been searching for. You can set up automated communications to engage with customers throughout their journey, from initial awareness to becoming loyal advocates. This seamless integration of technology and empathy ensures that every customer feels valued and heard.
Description
Feedbackly is an all-in-one customer experience measurement and analytics platform. It allows you to automate the analysis and optimization of your entire Customer journey with behavioral targeting and intelligent automation.
Feedbackly allows you to collect customer feedback from any channel, analyze it all, and then let smart integrations take care of your feedback.
Feedbackly is the only CXM platform that allows you to measure Emotional Value Index (EVI®.) This gives insight into how customers' emotions affect revenue and churn throughout your customer journey.
Our mission is to make companies happy. We ensure that our customers are happy. More than 95% of our customers remain with us. Feedbackly offers all the tools, methods and training necessary to attract and retain more customers with a better customer experience.
API Access
Has API
Yes
API Access
Has API
Yes
Integrations
Google Tag Manager
Yes
Shopify
Yes
WordPress
Yes
BI Book
No
Drupal
No
Easyflow
Yes
HubSpot Marketing Hub
No
HubSpot Service Hub
No
Hyperise
Yes
Integrately
Yes
Integrations
Google Tag Manager
Yes
Shopify
Yes
WordPress
Yes
BI Book
Yes
Drupal
Yes
Easyflow
No
HubSpot Marketing Hub
Yes
HubSpot Service Hub
Yes
Hyperise
No
Integrately
No
Pricing Details
$24 per month
Free Trial
Yes
Free Version
Yes
Pricing Details
No price information available.
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
Yes
Online Support
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Vendor Details
Company Name
Customerly
Founded
2017
Country
Ireland
Website
www.customerly.io
Vendor Details
Company Name
Feedbackly
Founded
2012
Country
Finland
Website
www.feedbackly.com
Product Features
Product Features
360 Degree Feedback
Dashboard
Yes
Feedback / Surveys
Yes
Progress Tracking
Yes
Question Library
Yes
Rater Selection
Yes
Self Service Portal
Yes
Supports External Reviewers
Yes
Customer Experience
Action Management
Yes
Analytics
Yes
Customer Segmentation
Yes
Dashboard
Yes
Feedback Management
Yes
Knowledge Management
No
Multi-Channel Collection
Yes
Sentiment Analysis
Yes
Survey Management
Yes
Text Analysis
Yes
Trend Analysis
Yes
Customer Journey Mapping Tools
Action Management
Yes
Attribution Modeling
Yes
Behavioral Analytics
Yes
Collaboration
Yes
Customer Profiles
Yes
Data Import / Export
Yes
Predictive Analytics
Yes
Surveys & Feedback
Yes
Templates
Yes
Customer Satisfaction
360 Degree Feedback
Yes
Analytics
Yes
Call Reporting
No
Complaint Monitoring
Yes
Feedback Collection
Yes
Survey Management
Yes
Employee Engagement
Benchmarking
No
Cultural Alignment
No
Employee Awards
No
Employee Guides
No
Employee Recognition
No
Feedback Management
Yes
Goal Management
No
Health & Wellness Programs
No
Performance Management
Yes
Pulse Surveys
Yes
Experience Management
Action Management
Yes
Analytics
Yes
Customer Segmentation
Yes
Dashboard
Yes
Feedback Management
Yes
Knowledge Management
No
Multi-Channel Collection
Yes
Sentiment Analysis
Yes
Survey Management
Yes
Text Analysis
Yes
Trend Analysis
Yes
Survey
Custom Survey URLs
Yes
Data Analysis Tools
Yes
Email Marketing
Yes
Mobile Survey
Yes
Offline Response Collection
Yes
Paper Survey
No
Question Branching
Yes
Question Library
Yes
Site Intercept Survey
Yes
Skip Logic
Yes
Supports Audio / Images / Video
Yes
