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Description
CustomerFirst is a comprehensive CRM Help Desk solution that also features capabilities for tracking defects and bugs, catering specifically to businesses that maintain in-house software. This tool facilitates seamless communication among support teams, development departments, and professional services. By utilizing CustomerFirst, you can enhance customer satisfaction and strengthen relationships by promptly addressing their requirements. It efficiently oversees the workflow from the initial report of an issue until it reaches complete resolution, ensuring no detail is overlooked. Moreover, this software aids in streamlining processes, ultimately leading to improved efficiency and effectiveness in customer service management.
Description
TomTicket serves as a comprehensive online platform that enables businesses to manage customer support and services seamlessly in a single location. This Help Desk and Online Service solution is designed to enhance the efficiency of your customer service operations. Through TomTicket, both your customers and team members can initiate support requests, share files for assistance, engage in live chat, and access a tailored knowledge base, among various other features that facilitate improved communication and support. By streamlining these processes, TomTicket ultimately fosters a more effective interaction between your company and its clients.
API Access
Has API
API Access
Has API
Integrations
BlackBerry QNX
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
$2.68 per user, per month
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
RTI Software
Website
www.rti-software.com/customerfirst.html
Vendor Details
Company Name
TomTicket
Founded
2013
Country
Brazil
Website
www.tomticket.com
Product Features
Help Desk
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management
Product Features
Help Desk
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management
