Average Ratings 1 Rating

Total
ease
features
design
support

Average Ratings 1 Rating

Total
ease
features
design
support

Description

Customer Alliance was founded in Berlin in 2009. Since then, thousands of chain and independent hotels around the world have teamed up with Customer Alliance's 90+ employees. They work together to improve their online reputations and increase their revenue. One industry-leading solution allows hotels to collect, distribute, analyze, and report on their guests' reviews across the internet. This gives them an insight into their hotel’s performance. This allows hotels to better understand their guests and increase their revenue.

Description

roommaster is a complete hospitality management system trusted by thousands of hotels globally to streamline operations and drive profitability. Built on more than 30 years of industry expertise, it provides hoteliers with an intuitive platform that brings together PMS, booking engine, channel manager, and payments. Its tools simplify property management by reducing clicks, automating workflows, and enabling secure access anytime, anywhere. Features like AI-driven pricing intelligence, a guest-facing mobile app, and an AI concierge empower hotels to improve guest experiences while maximizing revenue. Independent hotels, groups, resorts, motels, and even parks benefit from the platform’s scalability and customization. With proven results such as 58% more direct bookings and faster check-in times, roommaster has become a long-term partner for properties worldwide. Its marketplace ecosystem integrates with over 100 hospitality solutions, from door locks to accounting platforms, ensuring hotels can tailor their tech stack. By providing expert 24/7 support and a user-friendly system, roommaster helps hotels focus on guests while improving operational performance.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Akia
Canary Digital Tipping
Cendyn CMS
Cendyn Guestrev
Cendyn Loyalty
Cendyn Revintel
Facebook
Fedelta Point of Sale
Flexkeeping
H&L POS
Idealpos
InTouch Data
IronWiFi
LodgIQ
Paired Plus
QuickBooks Online
UpsellGuru
Whistle Messaging
Windcave

Integrations

Akia
Canary Digital Tipping
Cendyn CMS
Cendyn Guestrev
Cendyn Loyalty
Cendyn Revintel
Facebook
Fedelta Point of Sale
Flexkeeping
H&L POS
Idealpos
InTouch Data
IronWiFi
LodgIQ
Paired Plus
QuickBooks Online
UpsellGuru
Whistle Messaging
Windcave

Pricing Details

79.00€ / month
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

CA Customer Alliance GmbH

Founded

2009

Country

Germany

Website

www.customer-alliance.com/en

Vendor Details

Company Name

roommaster

Founded

1995

Country

United States

Website

roommaster.com

Product Features

Reputation Management

Campaign Management
Gamification
Response Management
Review Generation
Review Monitoring
Sentiment Analysis
Social Media Metrics
Social Media Monitoring
White Label

Product Features

Hospitality Property Management

Built-in Accounting
CRM
Catering
Employee Management
Extended Stay
Front Office Management
GDS / OTA Integration
Group Management
Guest Experience (GEM)
Housekeeping Management
Loyalty Program
Maintenance Management
Marketing Automation
Marketing Management
Multi-Property
Online Booking
Point of Sale (POS)
Reservations Management
Reviews Management
Single Property
Vacation Rental

Hotel Channel Management

Inventory Management
Kill Switch
Promotions Management
Rate Management
Reservations Management
Restriction Management

Reservations

Activities Booking
Booking Notes
CRM
Customer Support
Group Reservations
Guest Management
Payment Processing
Promotions Management
Rate Management
Room Booking Management
Third Party Booking

Alternatives

ReviewPro Reviews

ReviewPro

Review Rank

Alternatives

SynXis Reviews

SynXis

Sabre