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Description
Contexta360 software harnesses sophisticated speech analytics to evaluate numerous telephone conversations effectively. It not only identifies the underlying reasons for customer inquiries but also accommodates conversations from both live interactions and automated answering systems. Insights drawn from these analyses enable the creation of automated workflows, ultimately enhancing the overall user experience. Utilizing natural language processing and artificial intelligence, C360 performs in-depth analysis of millions of customer interactions across various platforms, providing valuable voice identification, business insights, and automation capabilities. As remote work becomes the norm and video conferencing rises in popularity, C360 equips users with tools to automatically record and assess conversations for compliance, summarizing key points and seamlessly integrating this information into CRM systems. By understanding your customers' inquiries, evaluating your business's responses, and monitoring the effectiveness of your tracking systems, you can significantly improve communication and operational efficiency. This comprehensive approach ensures that no vital information is overlooked, fostering a more responsive and informed business environment.
Description
LiveVox's SpeechIQ is an intuitive speech analytics software that targets remote teams. It automatically scores and monitors customer interactions to give insight into interactions and calls. It uses sentiment and keyword recognition technology to alert you to emerging risks. Advanced filtering capabilities allow you to quickly find calls.
SpeechIQ includes advanced search and filtering capabilities that will help you quickly find the calls you need. This system is easy to use and powerful. It provides remote call centers with automation, analytics, and assistance.
LiveVox's advanced speech analytics reduces risks, empowers agents and provides insights that could transform your business.
API Access
Has API
API Access
Has API
Integrations
LiveVox
Microsoft 365
Microsoft Azure
Microsoft Dynamics 365
Microsoft Teams
Integrations
LiveVox
Microsoft 365
Microsoft Azure
Microsoft Dynamics 365
Microsoft Teams
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Contexta360
Founded
2016
Country
Netherlands
Website
contexta360.com
Vendor Details
Company Name
LiveVox
Country
United States
Website
livevox.com
Product Features
Speech Analytics
Automatic Transcription
Call Center Management
Call Recording
Customer Experience Management
Data Security
Natural Language Processing
Predictive Analytics
Self-Service Search
Sentiment Analysis
Surveys & Feedback
Product Features
Speech Analytics
Automatic Transcription
Call Center Management
Call Recording
Customer Experience Management
Data Security
Natural Language Processing
Predictive Analytics
Self-Service Search
Sentiment Analysis
Surveys & Feedback