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Description
Communicating through SMS has reached new levels of simplicity and effectiveness. The SMS Service stands out as a prevalent and user-friendly method for digital interaction. With CommPeak's SMS Service, you can effortlessly connect with your customers and boost engagement with your target audience anytime and anywhere. Effortlessly send alerts to your clients and create bulk SMS campaigns with ease. Our service includes two-way channels, voice support, and SMS capabilities to email and HTTP. We ensure rigorous end-to-end testing for our SMS Service, which maintains its robustness and reliability. You can count on our commitment to delivering superior quality and high deliverability rates, coupled with effective conversion strategies. Enhance your customer engagement significantly. We offer SMPP/HTTP API integration to streamline your processes. All the functionalities of our SMS service are conveniently accessible in our customer portal. Additionally, CommPeak provides a user-friendly tool for business call center solutions, complete with round-the-clock support to assist you whenever needed. This comprehensive approach ensures that your communication needs are fully met, allowing your business to thrive in a competitive landscape.
Description
Experience a comprehensive and compliant communications solution that integrates voice, video, chat, and SMS for enhanced connectivity. Boost your operational efficiency while offering a superior Cloud Contact Centre as a Service (CCaaS) that ensures a fluid digital customer journey from a unified platform. All the necessary channels and functionalities are accessible through a single, secure Cloud infrastructure. Seamlessly integrate with Microsoft Dynamics and Dynamics Phone for a fully immersive Teams Contact Centre environment. Communicate swiftly, autonomously, and en masse, connecting all your communication and CRM tools from any location at any time. Effortlessly transition between text, phone, or video calls, making channel switching a breeze. Solgari complies with all necessary regulations, including GDPR, PCI DSS, and MiFID II, ensuring your data security and privacy. Upgrade to a multi-channel Cloud contact center that features automated, voice-activated enhancements for an improved quality of life in your communications. This innovative solution not only streamlines your operations but also elevates customer interactions to new heights.
API Access
Has API
API Access
Has API
Integrations
No details available.
Integrations
No details available.
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
$20 per month
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
CommPeak
Founded
2012
Country
Hong Kong
Website
www.commpeak.com
Vendor Details
Company Name
Solgari
Founded
2009
Country
Ireland
Website
www.solgari.com
Product Features
SMS Marketing
2-Way Messaging
Artificial Intelligence
Contact Management
MMS
Mass Texting
Message Personalization
Mobile Coupons
Mobile Keywords
Polls / Voting
Reporting/Analytics
Scheduled Messaging
Shortcodes
Text-to-Win
Product Features
Call Center
Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics
Telephony
Auto-Dialer
Call Center Management
Call Monitoring
Contact Management
IVR / Voice Recognition
Inbound Reporting
Outbound Reporting
Predictive Dialer
Telemarketing Management
VoIP
Voice & Data Integration