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Average Ratings 3 Ratings

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ease
features
design
support

Description

Why not leverage a system you're already accustomed to and investing in to streamline and oversee all your documentation? With Collabware CLM, which is certified by DoD 5015.2, you gain comprehensive control over every facet of the content lifecycle, thereby enhancing user productivity by enabling more efficient content discovery and utilization. You can centrally establish rules and automate the processes of classification, retention, security, and content disposition. Additionally, you can manage and search through all records, inventory, and storage locations while accommodating both open and request-based circulation processes. It's also possible to set up regular reviews of vital records or conduct volume-based assessments of bulk content and cases. Utilizing a simple drag-and-drop interface allows you to design intricate workflows and automate the entirety of your content and case lifecycle. Advanced metadata queries enable precise content identification, with a grid view to assist in grouping, sorting, and filtering results effectively. Moreover, you can automate the review process to ensure defensible disposition, supported by a certificate confirming the disposition status, making the entire management process more robust and reliable. This holistic approach ensures that your organization can maintain compliance while maximizing efficiency in handling records.

Description

Dynamics Telephony unifies your telephone system with Dynamics 365 - Auto-lookup of customer in Dynamics 365 before you answer call - Telephone controls embedded in Dynamics 365 (answer, transfer, etc.) - Dial contacts directly from Dynamics 365 with a single click - Full interaction history logged in Dynamics 365 - Telephone statistics unified with CRM data in Dynamics 365 - Incoming calls blended with Omnichannel - Call outcome buttons automatically schedules follow-up activity - All statistics available in Dynamics 365 dashboards and reports

API Access

Has API No 

API Access

Has API Yes 

Screenshots View All

Screenshots View All

Integrations

8x8 No 
8x8 Contact Center No 
Asterisk No 
Avaya Aura No 
Avaya Cloud Office No 
Avaya Experience Platform No 
Cisco AnyConnect No 
Cisco CX Cloud No 
Cisco Finesse No 
FreePBX No 
Microsoft AppSource No 
Microsoft Dynamics 365 No 
RingCentral RingCX No 

Integrations

8x8 Yes 
8x8 Contact Center Yes 
Asterisk Yes 
Avaya Aura Yes 
Avaya Cloud Office Yes 
Avaya Experience Platform Yes 
Cisco AnyConnect Yes 
Cisco CX Cloud Yes 
Cisco Finesse Yes 
FreePBX Yes 
Microsoft AppSource Yes 
Microsoft Dynamics 365 Yes 
RingCentral RingCX Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

$15.00/month/user
Free Trial Yes 
Free Version No 

Deployment

Web-Based No 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

Collabware

Founded

2010

Country

Canada

Website

collabware.com/collabwareclm

Vendor Details

Company Name

Dynamics Telephony

Founded

2014

Country

Ireland

Website

www.dynamicstelephony.co.uk

Product Features

Content Management

Audio Content No 
Customizable Templates No 
Document Indexing No 
E-forms No 
Full Text Search Yes 
Image Editor No 
SEO Management No 
Text Editor No 
Version Control Yes 
Video Content No 
Website Management No 

Product Features

Integration

Dashboard Yes 
ETL - Extract / Transform / Load No 
Metadata Management No 
Multiple Data Sources No 
Web Services No 

Telephony

Auto-Dialer Yes 
Call Center Management No 
Call Monitoring Yes 
Contact Management Yes 
IVR / Voice Recognition No 
Inbound Reporting Yes 
Outbound Reporting Yes 
Predictive Dialer No 
Telemarketing Management Yes 
VoIP Yes 
Voice & Data Integration Yes 

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