Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Our cloud-based, enterprise-level appointment scheduling and visitor management platform combines on-location and digital channels. It provides self-service booking and curbside pick up, online and physical queuing as well as callback requests, wait time tracking, virtual meeting support, and contact center integration.
This personalized experience, whether in person or digitally enhances client engagement, increases revenue generating opportunities and balances workforce staffing. It also provides key insights that organizations can't capture using their CRMs or calendars. We are the frictionless layer that sits on top of all those technology pieces, allowing for meaningful connections through a simpler engagement process.
Description
Experience a top-tier queue management solution with Qtrac®, a cloud-based platform designed for virtual queuing and appointment scheduling. Every day, countless customers navigate their wait times seamlessly thanks to Qtrac's innovative system. Discover why both boutique shops and some of the largest corporations across the nation opt for Qtrac to enhance their customer experience. It's widely acknowledged that waiting in line is a source of frustration for many customers. With virtual queuing, patrons regain control over their time, leading to higher levels of satisfaction and increased brand loyalty. This system eradicates the need for physical lines and overcrowding, allowing businesses to manage visitors effectively while gaining valuable insights into their preferences before service. Additionally, businesses can optimize their operational efficiency by controlling workloads and occupancy levels. With appointment scheduling, organizations can manage their capacity effectively, while mobile queuing fosters better engagement and connections with customers. Personalized communication enhances the customer experience, reducing frustration and fostering loyalty to the brand. Furthermore, appointment reminders ensure customers arrive punctually and minimize the risk of no-shows, while wait-time notifications can open new avenues for marketing and advertising. Ultimately, Qtrac® transforms the way businesses interact with their customers, making waiting a thing of the past.
API Access
Has API
Yes
API Access
Has API
Yes
Integrations
Cisco Webex
Yes
Facebook
Yes
Gmail
Yes
Google Analytics
Yes
Google Calendar
Yes
Google Hangouts
Yes
Microsoft 365
Yes
Microsoft Outlook
Yes
Postmark
Yes
Salesforce
Yes
Integrations
Cisco Webex
No
Facebook
No
Gmail
No
Google Analytics
No
Google Calendar
No
Google Hangouts
No
Microsoft 365
No
Microsoft Outlook
No
Postmark
No
Salesforce
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
$216.90 per month
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
Yes
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
Yes
Vendor Details
Company Name
Coconut Software Corporation
Founded
2007
Country
Canada
Website
www.coconutsoftware.com
Vendor Details
Company Name
Qtrac
Country
United States
Website
qtrac.com
Product Features
Appointment Scheduling
Appointment Reminders
Yes
Automated Scheduling
Yes
Calendar Sync
Yes
Client Database
Yes
Group Scheduling
Yes
Mobile Access
Yes
Multi-Location
Yes
Online Booking
Yes
Online Payments
Yes
Recurring Appointments
Yes
Room Booking Management
Yes
Customer Experience
Action Management
No
Analytics
Yes
Customer Segmentation
No
Dashboard
Yes
Feedback Management
Yes
Knowledge Management
No
Multi-Channel Collection
Yes
Sentiment Analysis
No
Survey Management
Yes
Text Analysis
No
Trend Analysis
Yes
Visitor Management
Alerts/Notifications
Yes
Badge Management
No
Document Management
No
ID Scan
No
Pre-Registration
Yes
Registration Management
Yes
Self Check-in
Yes
Visitor Tracking
Yes
Watch List
Yes
Product Features
Appointment Scheduling
Appointment Reminders
No
Automated Scheduling
No
Calendar Sync
No
Client Database
No
Group Scheduling
No
Mobile Access
No
Multi-Location
No
Online Booking
No
Online Payments
No
Recurring Appointments
No
Room Booking Management
No
Queue Management
Appointment Scheduling
No
Calendar
No
Communication Tools
No
Contactless
No
Customer Surveys
No
Dashboard
No
For Banks
No
For Government
No
For Healthcare
No
For Restaurants
No
For Retail
No
SMS Marketing
No
Supports Multiple Counters
No
Virtual Queue
No