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Average Ratings 0 Ratings

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features
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support

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Write a Review

Description

Transform your website visitors into satisfied customers by engaging them through dynamic voice and video chats. Enhance your brand presence by showcasing a face and a voice for your business, allowing real-time conversations with web visitors. Experience the simplest live chat application available, with voice and video functionalities that operate directly in the browser, eliminating the need for any downloads. Our HelpDesk feature is seamlessly integrated with the live chat tool, ensuring you stay ahead of any customer issues. Boost your social media engagement by incorporating Twitter and Facebook into your live chat experience. Enjoy effortless one-click integration with your preferred applications and plugins, making it easy to manage everything in one place. Additionally, our mobile app empowers you to handle chats and tickets on the move, ensuring you remain connected and responsive to your customers' needs. By utilizing these innovative tools, you can significantly enhance user interaction and retention on your platform.

Description

WP-Chatbot introduces an innovative OmniChat™ chat widget for your website, leveraging MobileMonkey's patent-pending technology that enables a unified chatbot experience across various messaging platforms. This widget is the quickest and most user-friendly method to implement live chat on your WordPress site, helping you convert more leads and maintain customer engagement, even after they leave your site. With a simple one-click installation, you can provide round-the-clock live chat support, ensuring visitors can reach you at all hours, including while you rest. It features a single inbox that consolidates messages from Facebook Messenger and web chat, allowing for seamless communication. The integration process is hassle-free, and it boasts robust chatbot functionalities, achieving full compatibility with your Facebook Business Page and Messenger. Known as the leading and most effective chatbot solution in the WordPress community, WP-Chatbot powers thousands of websites with its live chat and web chat features. Furthermore, conversations initiated through WP-Chatbot are accessible to both Facebook Messenger users and those not logged in, ensuring a wider reach for your customer interactions. By using WP-Chatbot, you can enhance the user experience on your site, ultimately driving better business results.

API Access

Has API Yes 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

ActiveCampaign Yes 
Capsule Yes 
Facebook Yes 
Mailchimp Yes 
Salesforce Yes 
Shopify Yes 
WordPress Yes 
Zapier Yes 
Acquia Campaign Studio No 
Brevo No 
Freshdesk No 
Gist No 
Google Analytics Yes 
Hipsocial Yes 
Ontraport No 
OpenCart Yes 
Stackreaction Yes 
Weebly Yes 
WooCommerce No 
Zendesk Yes 

Integrations

ActiveCampaign Yes 
Capsule Yes 
Facebook Yes 
Mailchimp Yes 
Salesforce Yes 
Shopify Yes 
WordPress Yes 
Zapier Yes 
Acquia Campaign Studio Yes 
Brevo Yes 
Freshdesk Yes 
Gist Yes 
Google Analytics No 
Hipsocial No 
Ontraport Yes 
OpenCart No 
Stackreaction No 
Weebly No 
WooCommerce Yes 
Zendesk No 

Pricing Details

$9.99 per month
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

ClickDesk

Founded

2011

Country

United States

Website

www.clickdesk.com

Vendor Details

Company Name

Wordpress

Country

United States

Website

wordpress.org/plugins/wp-chatbot/

Product Features

Customer Satisfaction

360 Degree Feedback No 
Analytics No 
Call Reporting No 
Complaint Monitoring No 
Feedback Collection No 
Survey Management No 

Customer Service

Alerts / Escalation No 
Appointment Management No 
Call Center Management No 
Email Management No 
Knowledge Base No 
Live Chat Yes 
Performance Metrics No 
Queue Management No 
Self Service Portal No 
Social Media Integration No 
Surveys & Feedback No 
Virtual Assistant No 
Workflow Management No 

Help Desk

Alerts / Escalation No 
Automated Routing No 
Community Forums No 
Customizable Branding Yes 
Document Storage Yes 
Email Integration Yes 
IT Asset Management Yes 
Incident Management No 
Interaction Tracking Yes 
Knowledge Base No 
Known Issue Management No 
Live Chat Yes 
Multi-Channel Communication Yes 
Multiple Brands / Products No 
Network Monitoring Yes 
Real-time Chat Yes 
Self Service Portal No 
Service Level Agreement (SLA) Management Yes 
Ticket Management Yes 

Live Chat

Canned Responses Yes 
Customizable Branding Yes 
Geo Targeting Yes 
Offline Form No 
Proactive Chat Yes 
Screen Sharing Yes 
Third Party Integration Yes 
Transfers / Routing Yes 
Website Visitor Tracking Yes 

Product Features

Chatbot

Call to Action No 
Context and Coherence No 
Human Takeover No 
Inline Media / Videos No 
Machine Learning No 
Natural Language Processing No 
Payment Integration No 
Prediction No 
Ready-made Templates No 
Reporting / Analytics No 
Sentiment Analysis No 
Social Media Integration No 

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