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Description
Transform your website visitors into satisfied customers by engaging them through dynamic voice and video chats. Enhance your brand presence by showcasing a face and a voice for your business, allowing real-time conversations with web visitors. Experience the simplest live chat application available, with voice and video functionalities that operate directly in the browser, eliminating the need for any downloads. Our HelpDesk feature is seamlessly integrated with the live chat tool, ensuring you stay ahead of any customer issues. Boost your social media engagement by incorporating Twitter and Facebook into your live chat experience. Enjoy effortless one-click integration with your preferred applications and plugins, making it easy to manage everything in one place. Additionally, our mobile app empowers you to handle chats and tickets on the move, ensuring you remain connected and responsive to your customers' needs. By utilizing these innovative tools, you can significantly enhance user interaction and retention on your platform.
Description
HelpdeskAdvanced is a web and mobile solution that adheres to ITIL v3 standards, effectively managing services across all areas of an organization where Service Management is vital for successfully achieving and optimizing business goals through high-quality standards. This Service Desk solution operates on the principles of process automation, enhancing various strategic scenarios in service governance with its automation capabilities and extensive configurability of both IT and Business processes. By utilizing HelpdeskAdvanced, users can access a user-friendly Service Desk solution that enhances the User Experience through intuitive interfaces and easy-to-navigate channels. The introduction of the mobile app in the 10.1.16 release further extends the accessibility of key Service Management features, allowing users to manage their needs seamlessly from any location at any time. This flexibility not only improves efficiency but also ensures that organizations can respond promptly to service requests, ultimately driving higher satisfaction among users.
API Access
Has API
API Access
Has API
Integrations
ActiveCampaign
BigCommerce
Capsule
Constant Contact
Facebook
GetResponse
Gmail
Hipsocial
Hootsuite
InsertChat
Integrations
ActiveCampaign
BigCommerce
Capsule
Constant Contact
Facebook
GetResponse
Gmail
Hipsocial
Hootsuite
InsertChat
Pricing Details
$9.99 per month
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
ClickDesk
Founded
2011
Country
United States
Website
www.clickdesk.com
Vendor Details
Company Name
PAT
Founded
1992
Country
Italy
Website
www.pat.it
Product Features
Customer Satisfaction
360 Degree Feedback
Analytics
Call Reporting
Complaint Monitoring
Feedback Collection
Survey Management
Customer Service
Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management
Help Desk
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management
Live Chat
Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking
Product Features
Help Desk
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management