Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Transform your website visitors into satisfied customers by engaging them through dynamic voice and video chats. Enhance your brand presence by showcasing a face and a voice for your business, allowing real-time conversations with web visitors. Experience the simplest live chat application available, with voice and video functionalities that operate directly in the browser, eliminating the need for any downloads. Our HelpDesk feature is seamlessly integrated with the live chat tool, ensuring you stay ahead of any customer issues. Boost your social media engagement by incorporating Twitter and Facebook into your live chat experience. Enjoy effortless one-click integration with your preferred applications and plugins, making it easy to manage everything in one place. Additionally, our mobile app empowers you to handle chats and tickets on the move, ensuring you remain connected and responsive to your customers' needs. By utilizing these innovative tools, you can significantly enhance user interaction and retention on your platform.
Description
A shopper types "wireless mouse, ergonomic, under 40, USB-C receiver" and your search returns 50 mice sorted by price. None match all four criteria.
Emporiqa is AI chat that sells before the purchase and serves after it. Before the purchase it understands what the shopper means, finds matching products in your catalog (from words or a photo), compares two or more with real prices and stock, and adds the pick to the cart without leaving the conversation. After the purchase it answers delivery and return questions from your own pages and shows order status as an order card. Ready-made rules collect requests like returns and invoices and email them to your team; the chat never refunds or cancels an order itself.
When a shopper needs a person, your team takes over the chat, and the full history is already on screen. A conversation is billed once, at the shopper's first message, so bringing in a person adds no second charge. Voice is optional. You get ratings, unanswered questions, and the revenue from chats that led to purchases.
Official plugins for WooCommerce, PrestaShop, Magento, Drupal Commerce, Sylius, Shopware 6. Pay-as-you-go: $0.25 per conversation after a $25 signup credit (about 100 conversations), a monthly limit you set, no seat fees. A conversation counts only when a shopper writes to the chat, so a quiet month costs nothing. Free signup at emporiqa.com.
API Access
Has API
Yes
API Access
Has API
Yes
Integrations
Magento
Yes
PrestaShop
Yes
ActiveCampaign
Yes
Constant Contact
Yes
Facebook
Yes
GetResponse
Yes
Google Analytics
Yes
Hipsocial
Yes
MODX
Yes
Nimble
Yes
Integrations
Magento
Yes
PrestaShop
Yes
ActiveCampaign
No
Constant Contact
No
Facebook
No
GetResponse
No
Google Analytics
No
Hipsocial
No
MODX
No
Nimble
No
Pricing Details
$9.99 per month
Free Trial
No
Free Version
No
Pricing Details
$0/month
Pay-as-you-go: $0/month base + $0.25 per conversation. New accounts get $25 of signup credit (~100 conversations) auto-applied at first store creation, no card required at signup. $59/month default cap, customer-adjustable from the billing dashboard. All accounts include unlimited team members and the full analytics dashboard with conversion tracking. No configuration needed.
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
Yes
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
No
In Person
Yes
Vendor Details
Company Name
ClickDesk
Founded
2011
Country
United States
Website
www.clickdesk.com
Vendor Details
Company Name
Emporiqa
Founded
2025
Country
Bulgaria
Website
emporiqa.com
Product Features
Customer Satisfaction
360 Degree Feedback
No
Analytics
No
Call Reporting
No
Complaint Monitoring
No
Feedback Collection
No
Survey Management
No
Customer Service
Alerts / Escalation
No
Appointment Management
No
Call Center Management
No
Email Management
No
Knowledge Base
No
Live Chat
Yes
Performance Metrics
No
Queue Management
No
Self Service Portal
No
Social Media Integration
No
Surveys & Feedback
No
Virtual Assistant
No
Workflow Management
No
Help Desk
Alerts / Escalation
No
Automated Routing
No
Community Forums
No
Customizable Branding
Yes
Document Storage
Yes
Email Integration
Yes
IT Asset Management
Yes
Incident Management
No
Interaction Tracking
Yes
Knowledge Base
No
Known Issue Management
No
Live Chat
Yes
Multi-Channel Communication
Yes
Multiple Brands / Products
No
Network Monitoring
Yes
Real-time Chat
Yes
Self Service Portal
No
Service Level Agreement (SLA) Management
Yes
Ticket Management
Yes
Live Chat
Canned Responses
Yes
Customizable Branding
Yes
Geo Targeting
Yes
Offline Form
No
Proactive Chat
Yes
Screen Sharing
Yes
Third Party Integration
Yes
Transfers / Routing
Yes
Website Visitor Tracking
Yes