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Description
The Clarabridge Platform consolidates various Voice of the Customer (VoC) data, as well as customer feedback and interactions, into one cohesive system. Utilizing advanced AI-driven speech and text analytics alongside top-tier Natural Language Understanding (NLU), it assesses the dialogues occurring between your customers and employees daily across phone calls, live chats, private messages, and social media channels. With Clarabridge, you receive prompt insights into how easy it is for customers to engage with your business (Effort), their loyalty and emotional responses, the underlying reasons for changes in Net Promoter Score (NPS), as well as issues related to customer churn or increased contact volumes. The insights provided by Clarabridge enable swift decision-making, prompt actions, and effective tracking of outcomes. By collaborating with Clarabridge, you gain access to solutions specifically designed for enhancing customer experiences, supported by a state-of-the-art AI-powered text analytics engine, facilitating a transition from confusion to clarity to fully comprehend each customer engagement. As the only platform that effectively captures customer sentiments, Clarabridge empowers businesses to enhance their customer relationships.
Description
For over a decade, EffectiveSoft has specialized in creating educational and knowledge management software. We offer tailored solutions that range from mobile and desktop applications to comprehensive enterprise software built on our unique technology. Our dedicated R&D department focuses on advancing document management capabilities. Currently, we are able to extract vital knowledge from our clients’ corporate systems and develop solutions that enhance their intellectual capital. This extensive experience has been encapsulated in our proprietary software platform, Intellexer™, which is an advanced natural language processing solution designed to manage various document types. Understanding the nuances of collaborating with corporate clients, we utilize Intellexer SDK or an online API to seamlessly integrate our tools with existing corporate systems when the creation of customized knowledge management software is not feasible. By doing so, we ensure that our clients can efficiently leverage their existing infrastructure while enhancing their operational efficiency.
API Access
Has API
API Access
Has API
Integrations
AmplifAI
Blotout
Cendyn CMS
Cendyn Guestrev
Cendyn Loyalty
Cendyn Revintel
Meltano
Quickwork
Salesforce
SurveyMonkey Enterprise
Integrations
AmplifAI
Blotout
Cendyn CMS
Cendyn Guestrev
Cendyn Loyalty
Cendyn Revintel
Meltano
Quickwork
Salesforce
SurveyMonkey Enterprise
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
$90.00/month
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Clarabridge
Founded
2005
Country
United States
Website
www.clarabridge.com
Vendor Details
Company Name
EffectiveSoft
Founded
2001
Country
United States
Website
www.effectivesoft.com
Product Features
Business Intelligence
Ad Hoc Reports
Benchmarking
Budgeting & Forecasting
Dashboard
Data Analysis
Key Performance Indicators
Natural Language Generation (NLG)
Performance Metrics
Predictive Analytics
Profitability Analysis
Strategic Planning
Trend / Problem Indicators
Visual Analytics
Customer Experience
Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis
Customer Feedback
Alerts / Notifications
Behavior Analytics
Bug Reports
Community Feedback Tools
Live Chat
Negative Feedback Management
Net Promoter Score (NPS)
Screenshot / Screen Capture
Surveys
User Testing Tools
Video Feedback
Visual Feedback Tools
Voice of the Customer (VoC)
Website Feedback
Customer Service
Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management
Data Extraction
Disparate Data Collection
Document Extraction
Email Address Extraction
IP Address Extraction
Image Extraction
Phone Number Extraction
Pricing Extraction
Web Data Extraction
Social Media Management
Automated Publishing
Brand Tracking
Content Management
Customer Engagement
Multi-Account Management
Multi-User Collaboration
Post Scheduling
Reporting/Analytics
Social Media Monitoring
Social Media Marketing
Analytics
Automated Publishing
Contact Management
Content Management
Conversion Tracking
Customer Targeting
Keyword Filtering
Multi-Account Management
Post Scheduling
Speech Analytics
Automatic Transcription
Call Center Management
Call Recording
Customer Experience Management
Data Security
Natural Language Processing
Predictive Analytics
Self-Service Search
Sentiment Analysis
Surveys & Feedback
Text Mining
Boolean Queries
Document Filtering
Graphical Data Presentation
Language Detection
Predictive Modeling
Sentiment Analysis
Summarization
Tagging
Taxonomy Classification
Text Analysis
Topic Clustering
Product Features
Data Extraction
Disparate Data Collection
Document Extraction
Email Address Extraction
IP Address Extraction
Image Extraction
Phone Number Extraction
Pricing Extraction
Web Data Extraction
Text Mining
Boolean Queries
Document Filtering
Graphical Data Presentation
Language Detection
Predictive Modeling
Sentiment Analysis
Summarization
Tagging
Taxonomy Classification
Text Analysis
Topic Clustering
