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Average Ratings 0 Ratings

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ease
features
design
support

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Write a Review

Description

Effortlessly connects with Webex or any other video-conferencing platforms by linking to your computer. Collaborate effectively at your workstation using a specialized stylus, with content automatically stored in the Webex application. Harnessing the capabilities of AI, it features sophisticated tools such as Webex Assistant and facial recognition technology. The Cisco Desk Pro serves as the perfect hub for work and collaboration, tailored for executives, knowledge workers, and productivity enthusiasts alike. Experience high-definition video and audio that delivers an in-meeting atmosphere comparable to face-to-face interactions. The Cisco Desk Pro is designed as a versatile all-in-one collaboration tool suitable for open offices and flexible workspaces. It operates seamlessly as either a personal or shared device, boasting an impressive 4K display, a noise-canceling microphone array, and top-quality speakers and camera. With advanced AI and analytics, it offers valuable insights to facilitate workplace transformation, ensuring that teams can work together more efficiently and effectively than ever before. Whether you're brainstorming ideas or holding important meetings, this device enhances every aspect of collaboration.

Description

Cisco Webex Workforce Optimization offers a comprehensive suite of tools designed for managing team performance, thereby improving our Unified Contact Center Express and Webex Contact Center solutions. For supervisors to provide efficient, customer-centric service, they require access to essential data and tools that enable them to oversee team performance and foster outstanding customer interactions. By implementing scalable solutions for voice and screen call recording, along with quality evaluation methods, organizations can boost first call resolution rates and enhance overall team productivity. This solution alleviates the burden of scheduling from managers, allowing them to prioritize strategic enhancements and engage in real-time feedback processes. Additionally, by utilizing insights derived from speech and desktop action analysis, organizations can refine customer experiences while driving revenue growth. Importantly, Webex Workforce Optimization seamlessly integrates with Cisco Unified Contact Center Express and Webex Contact Center solutions, thereby enhancing the supervisor experience and contributing to the establishment of a world-class contact center. This integration ultimately paves the way for a more efficient operation where both customer satisfaction and team performance are prioritized.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Cisco Unified Contact Center No 
Cisco Webex Yes 
Webex Contact Center No 

Integrations

Cisco Unified Contact Center Yes 
Cisco Webex No 
Webex Contact Center Yes 

Pricing Details

$4,495 one-time payment
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

Cisco

Founded

1984

Country

United States

Website

www.webex.com/us/en/devices/desk-series/cisco-desk-pro.html

Vendor Details

Company Name

Cisco

Founded

1984

Country

United States

Website

www.webex.com/us/en/products/workforce-optimization.html

Product Features

Collaboration

Brainstorming No 
Calendar Management No 
Chat / Messaging No 
Contact Management No 
Content Management No 
Document Management No 
Project Management No 
Real Time Editing No 
Task Management No 
Version Control No 
Video Conferencing No 

Video Conferencing

Electronic Hand Raising No 
Mobile Access No 
On-Demand Webcasting No 
Presentation Streaming No 
Presentation Tools No 
Private Chat No 
Real-Time Chat No 
Record & Playback Ability No 
Screen Sharing No 
Two-Way Audio & Video No 
Video Conferencing No 
Whiteboard No 

Web Conferencing

Electronic Hand Raising No 
Mobile Access No 
On-Demand Webcasting No 
Presentation Streaming No 
Presentation Tools No 
Private Chat No 
Real-Time Chat No 
Record & Playback Ability No 
Screen Sharing No 
Two-Way Audio & Video No 
Video Conferencing No 
Whiteboard No 

Product Features

Workforce Optimization (WFO)

Interaction Analytics No 
Liability Recording No 
Performance Management No 
Quality Management No 
Real-time Guidance No 
Reporting No 
Speech Analytics No 
Surveying No 
Workforce Management No 
eLearning No 

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