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Average Ratings 40 Ratings

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support

Description

The platform for customer engagement. Connect with your clients during crucial moments. Engagement Hub. Customizable inboxes for all digital channels, advanced workflows, detailed routing powered by machine learning; everything required to deliver an exceptional customer experience. Listening In an era defined by social media, managing a brand effectively is a challenging task. Social listening provides the opportunity to respond at the perfect moment. Crowdsourcing Engage your customers! Create dedicated spaces where they can participate in collaborative efforts, support initiatives, branding projects, and more. Customer Support. Managing a greater volume of customer inquiries, reducing response times, lowering service costs, and maintaining a seamless end-to-end experience. Digital Marketing. Aligning the CRM with marketing strategies and supplying data that supports digital marketing decisions to optimally manage the essence of the business: its brand. Digital Public Relations. Assessing the outcomes of every online initiative, ensuring continuous improvement and adaptation. Ultimately, this comprehensive approach fosters stronger relationships between businesses and their customers.

Description

Social media is a wild place to do business. That’s why thousands of brands rely on Hootsuite’s tools and expertise to bring order to the chaos. Launch brilliant social campaigns, deliver 5-star social commerce experiences, and manage all your customer conversations in one place. With Hootsuite, you can confidently schedule posts across multiple social networks (including Instagram, TikTok, Twitter, Facebook, LinkedIn, Pinterest, and YouTube ), manage organic and paid social content together, easily keep track of customer conversations, break down silos in how you collaborate with your organization, and gain actionable real-time insights from social media to make critical business decisions—all from one intuitive dashboard. You can manage organic and paid social content together, easily keep track of customer conversations, break down silos in how you collaborate with your organization, and gain actionable real-time insights from social media to make critical business decisions—all from one intuitive dashboard. Hootsuite can set you up for success with expert certifications, training, and coaching in social marketing, social listening, and customer care, and social commerce. Get more from social with Hootsuite.

API Access

Has API No 

API Access

Has API Yes 

Screenshots View All

Screenshots View All

Integrations

ActiveDEMAND No 
Answering Service Care No 
Atomize No 
Chatlayer by Sinch No 
ContentGems No 
Google Drive No 
Latenode No 
Microsoft Dynamics 365 No 
Nearby Now No 
Pinterest No 
Pipeline CRM No 
Uberflip No 
UpContent No 
Upfluence No 
Workona No 
X (Twitter) No 
e2s Connect No 

Integrations

ActiveDEMAND Yes 
Answering Service Care Yes 
Atomize Yes 
Chatlayer by Sinch Yes 
ContentGems Yes 
Google Drive Yes 
Latenode Yes 
Microsoft Dynamics 365 Yes 
Nearby Now Yes 
Pinterest Yes 
Pipeline CRM Yes 
Uberflip Yes 
UpContent Yes 
Upfluence Yes 
Workona Yes 
X (Twitter) Yes 
e2s Connect Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

$99 per month
Professional @ $99/month - 1 user / 10 social profiles
Team @ $249/month - 3 users / 20 social profiles
Enterprise - contact for pricing
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support No 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) No 
In Person Yes 

Vendor Details

Company Name

Chorally

Country

Italy

Website

chorally.com

Vendor Details

Company Name

Hootsuite

Founded

2008

Country

Canada

Website

www.hootsuite.com

Product Features

Customer Engagement

Analytics No 
Churn Management No 
Communication Management No 
Community Management No 
Content Syndication No 
Feedback Collection No 
Gamification No 
Live Chat No 
Video Content No 

Product Features

Reputation Management

Campaign Management Yes 
Gamification No 
Response Management Yes 
Review Generation No 
Review Monitoring No 
Sentiment Analysis Yes 
Social Media Metrics Yes 
Social Media Monitoring Yes 
White Label No 

Social Media Advertising

Ad Buying No 
Ad Creation No 
Bulk Advertising No 
Campaign Management No 
Collaboration Tools No 
Comment / Reply Moderation No 
Digital Asset Management No 
Reporting / Analytics No 
Retargeting No 
Roles / Permissions No 

Social Media Analytics Tools

Campaign Analytics Yes 
Competitor Monitoring Yes 
Customizable Reports Yes 
Engagement Tracking Yes 
Influencer Tracking No 
Multi-Channel Data Collection Yes 

Social Media Management

Automated Publishing Yes 
Brand Tracking Yes 
Content Management Yes 
Customer Engagement Yes 
Multi-Account Management Yes 
Multi-User Collaboration Yes 
Post Scheduling Yes 
Reporting/Analytics Yes 
Social Media Monitoring Yes 

Social Media Marketing

Analytics Yes 
Automated Publishing Yes 
Contact Management No 
Content Management Yes 
Conversion Tracking No 
Customer Targeting Yes 
Keyword Filtering Yes 
Multi-Account Management Yes 
Post Scheduling Yes 

Social Media Monitoring

Audience Segmentation Yes 
Competitive Analysis Yes 
Configurable Alerts Yes 
Customer Engagement Yes 
Dashboard Yes 
Impact Scoring No 
Influencer Tracking No 
Reputation Management Yes 
Sentiment Analysis Yes 
Trend Tracking Yes 

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