Average Ratings 2 Ratings

Total
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features
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Average Ratings 1 Rating

Total
ease
features
design
support

Description

Chatfuel is a conversational AI and marketing automation platform designed to help businesses automate customer interactions through social media and messaging applications. The software supports WhatsApp, Instagram, and Facebook, allowing organizations to manage inquiries, lead generation, appointment scheduling, and customer follow-ups. Users can build automated conversation flows through a no-code interface or configure AI agents to respond dynamically based on customer messages and business information. Chatfuel provides tools for automating replies to Instagram posts, Reels, stories, direct messages, and Facebook Messenger conversations. Its lead qualification capabilities collect customer information, evaluate purchase intent, and organize contacts into a sales pipeline. Businesses can automate appointment bookings, send reminders, and synchronize scheduling information with connected calendars. The platform supports conversational sales workflows, including product recommendations, payment links, and follow-up messages for prospective customers. Reporting tools provide visibility into advertising performance, lead acquisition, conversion activity, and messaging campaign results. Chatfuel also offers CRM integrations, WhatsApp marketing campaigns, agency management tools, and developer access through an SDK and API.

Description

Conversational messaging for Salesforce, Zoho, and other CRM-based messaging platforms can help you win more deals. Text messaging is the best way to respond to an inbound lead and foster an interactive conversation. Consumers are more likely to attend events and meetings if they are reminded. A seamless notification process is possible with CRM-driven automated SMS messaging. Omnichannel messaging allows your business to communicate with customers across all channels from the CRM. With a robust mobile app, you can work from anywhere. Our technology allows for tight CRM integration, routing, notifications, and keeps the conversation going. Conversational messaging can be used to increase engagement and build better relationships.

API Access

Has API Yes 

API Access

Has API Yes 

Screenshots View All

Screenshots View All

Integrations

Axis LMS Yes 
Bridge Legal No 
Bullhorn No 
Dashbot Yes 
Deadline Funnel Yes 
GetProspect Yes 
Gmail Yes 
Instagram Yes 
Latenode Yes 
Make Yes 
Morphic Yes 
Retently Yes 
Stackreaction Yes 
Stripe Yes 
Walletly Yes 
WordPress Yes 
Wufoo Yes 
Zapier Yes 
Zoho CRM No 
Zoho Marketing Automation No 

Integrations

Axis LMS No 
Bridge Legal Yes 
Bullhorn Yes 
Dashbot No 
Deadline Funnel No 
GetProspect No 
Gmail No 
Instagram No 
Latenode No 
Make No 
Morphic No 
Retently No 
Stackreaction No 
Stripe No 
Walletly No 
WordPress No 
Wufoo No 
Zapier No 
Zoho CRM Yes 
Zoho Marketing Automation Yes 

Pricing Details

$15.00/month
Free Trial Yes 
Free Version No 

Pricing Details

$50 per month
subscription, pay as you go
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App No 
Android App Yes 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person Yes 

Vendor Details

Company Name

Chatfuel

Founded

2015

Country

United States

Website

chatfuel.com

Vendor Details

Company Name

Screen-Magic Mobile Media Inc

Founded

2008

Country

United States

Website

www.sms-magic.com

Product Features

Chatbot

Call to Action No 
Context and Coherence Yes 
Human Takeover No 
Inline Media / Videos No 
Machine Learning Yes 
Natural Language Processing Yes 
Payment Integration Yes 
Prediction No 
Ready-made Templates No 
Reporting / Analytics Yes 
Sentiment Analysis Yes 
Social Media Integration No 

Conversational AI

Code-free Development Yes 
Contextual Guidance Yes 
For Developers Yes 
Intent Recognition Yes 
Multi-Languages Yes 
Omni-Channel No 
On-Screen Chats Yes 
Pre-configured Bot Yes 
Reusable Components No 
Sentiment Analysis No 
Speech Recognition No 
Speech Synthesis No 
Virtual Assistant No 

Conversational Marketing

Appointment Scheduling No 
Audience Segmentation No 
Chatbot Yes 
Email Automation No 
Group Messaging No 
Human Handover No 
Lead Distribution No 
Lead Qualification No 
Mobile Messaging No 
Multi-Channel Communication No 
Product Recommendations No 
Video Chat No 

Customer Engagement

Analytics No 
Churn Management No 
Communication Management No 
Community Management No 
Content Syndication No 
Feedback Collection Yes 
Gamification No 
Live Chat Yes 
Video Content No 

Customer Service

Alerts / Escalation No 
Appointment Management No 
Call Center Management No 
Email Management No 
Knowledge Base No 
Live Chat Yes 
Performance Metrics No 
Queue Management No 
Self Service Portal No 
Social Media Integration Yes 
Surveys & Feedback Yes 
Virtual Assistant No 
Workflow Management No 

Lead Generation

Contact Discovery No 
Contact Import/Export Yes 
Lead Capture Yes 
Lead Database Integration No 
Lead Nurturing Yes 
Lead Scoring Yes 
Lead Segmentation Yes 
Pipeline Management No 
Prospecting Tools No 
Visitor Identification No 

Live Chat

Canned Responses Yes 
Customizable Branding Yes 
Geo Targeting Yes 
Offline Form No 
Proactive Chat Yes 
Screen Sharing No 
Third Party Integration Yes 
Transfers / Routing No 
Website Visitor Tracking No 

Marketing Automation

A/B Testing Yes 
Analytics / ROI Tracking Yes 
Artificial Intelligence No 
Content / Blogging Platform No 
Customizable CTAs Yes 
Drip Campaigns Yes 
Dynamic Content Yes 
Landing Pages / Web Forms No 
Lead Scoring Yes 
Sales Intelligence No 
Search Marketing No 
Segmentation Yes 
Social Marketing Yes 
Website Visitor Tracking No 

Product Features

Conversational AI

Code-free Development Yes 
Contextual Guidance No 
For Developers Yes 
Intent Recognition No 
Multi-Languages No 
Omni-Channel Yes 
On-Screen Chats No 
Pre-configured Bot Yes 
Reusable Components No 
Sentiment Analysis No 
Speech Recognition No 
Speech Synthesis No 
Virtual Assistant No 

Conversational Marketing

Appointment Scheduling No 
Audience Segmentation No 
Chatbot Yes 
Email Automation No 
Group Messaging No 
Human Handover Yes 
Lead Distribution No 
Lead Qualification Yes 
Mobile Messaging Yes 
Multi-Channel Communication Yes 
Product Recommendations No 
Video Chat No 

Customer Engagement

Analytics No 
Churn Management No 
Communication Management Yes 
Community Management No 
Content Syndication No 
Feedback Collection Yes 
Gamification No 
Live Chat No 
Video Content No 

Financial Services

Analytics No 
Branch Optimization No 
Channel Management No 
Compliance Management No 
Customer Engagement Yes 
Performance Management No 
Risk Management No 

Mortgage and Loans

Amortization Schedule No 
Client Database No 
Closing Documents No 
Commercial Mortgages No 
Contact Management No 
Credit Reporting No 
Customer Statements No 
Document Management No 
Electronic Applications No 
Government Loans No 
Loan Origination Yes 
Loan Servicing Yes 
Pipeline Management Yes 
Pre-Qualification Yes 
Refinance Management No 
Residential Mortgages No 

Sales Engagement

CRM Integration Yes 
Call Scripts / Call Steps No 
Email Sequences Yes 
Email Tracking / Automation No 
Lead Management No 
Reporting / Analytics Yes 
Sales / Voice Dialer No 
Sales Automation Yes 
Search No 
Task Management No 
Templates Yes 
Workflow Management Yes 

SMS Marketing

2-Way Messaging Yes 
Artificial Intelligence No 
Contact Management Yes 
MMS Yes 
Mass Texting Yes 
Message Personalization Yes 
Mobile Coupons No 
Mobile Keywords Yes 
Polls / Voting No 
Reporting/Analytics Yes 
Scheduled Messaging Yes 
Shortcodes Yes 
Text-to-Win No 

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