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Description
Cendyn provides powerful web-based solutions to all your call center requirements, including flexible workflows and enhanced tools for reservations agents, loyalty program integrations, and voice services.
Give your agents a complete view of your rates, inventory, and property information. This will allow them to quickly answer property questions, reserve the right room or rate plan for guests, and even make multi-room and multirate plan bookings with single reservations.
Deep integrations with loyalty or player programs are possible. Data from multiple sources can be merged into a single platform that gives reservations agents a 360-degree view to your most loyal and valuable guests.
To increase your ROI, drive more direct bookings and handle reservations calls more efficiently to reduce operational costs.
Pegasus CRS reporting solutions allow you to track metrics such as conversion rates, talk times and denial reasons.
Description
The contemporary call center has evolved beyond its traditional form, becoming a dynamic network of virtual agents available on demand, which offers unparalleled scalability and adaptability. Liveops provides companies with access to a skilled workforce capable of delivering virtual call center solutions that efficiently ramp up during peak times without any disruption. By focusing on the qualifications, education, and professional experience of our agents, we transcend geographical barriers, ensuring they are well-equipped to represent your brand effectively. With a robust network of 20,000 domestic agents, we are not constrained by traditional working hours or locations, allowing us to find the most suitable talent available. This approach fosters an unprecedented level of flexibility that can significantly enhance your customer service experience. For over 18 years, we have redefined the customer service landscape by eliminating downtime and reducing overhead costs while leading the market in flexible agent services. Our commitment to innovation is echoed in the feedback we receive from our clients. Discover what others have to say about how we’ve transformed their customer interactions.
API Access
Has API
API Access
Has API
Screenshots View All
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Integrations
JobDiva
Salesforce
Salesforce Agentforce Service
Zendesk
Zoho CRM
Integrations
JobDiva
Salesforce
Salesforce Agentforce Service
Zendesk
Zoho CRM
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Cendyn
Founded
1996
Country
United States
Website
go.cendyn.com/cendyn/sourceforge/call-center
Vendor Details
Company Name
Liveops
Founded
2000
Country
United States
Website
liveops.com
Product Features
Call Center
Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics
Product Features
Call Center
Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics
