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Description
Cayzu is the best help desk software for small and medium-sized businesses. Cayzu is a platform for small and mid-sized businesses that want an easy, intuitive, and beautiful way to provide and get instant customer support. The platform features integrated communications (emails, social, voice and chat), automated workflows and rules, mobile apps and branded self-service portals. There are also app integrations, reporting, analytics, and other useful features.
Description
CustomAnswers, a 100% customizable CRM platform, is designed to fit your existing business model without any need to be modified. The system standardizes business processes and workflows. A feature-rich CRM can help you increase productivity and efficiency. It streamlines communications, emails, and walks-ins, and records and tracks all interactions. CustomAnswers provides clients with answers to their specific problems.
API Access
Has API
No
API Access
Has API
No
Integrations
Active Directory
Yes
Capsule
Yes
Dropbox
Yes
HubSpot CRM
Yes
Jira Service Management
Yes
LogMeIn Rescue
Yes
OneLogin
Yes
QuickBooks Online
Yes
QuickBooks Online Advanced
Yes
Skype
Yes
Integrations
Active Directory
No
Capsule
No
Dropbox
No
HubSpot CRM
No
Jira Service Management
No
LogMeIn Rescue
No
OneLogin
No
QuickBooks Online
No
QuickBooks Online Advanced
No
Skype
No
Pricing Details
$4.00/month/user
Basic: starts at $4 per agent per month
Team: starts at $9 per agent per month
Pro: starts at $19 per agent per month
Enterprise: starts at $29 per agent per month
Enterprise Plus: starts at $39 per agent per month
Team: starts at $9 per agent per month
Pro: starts at $19 per agent per month
Enterprise: starts at $29 per agent per month
Enterprise Plus: starts at $39 per agent per month
Free Trial
Yes
Free Version
Yes
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
Yes
Vendor Details
Company Name
Cayzu
Founded
2013
Country
Canada
Website
www.cayzu.com
Vendor Details
Company Name
CustomAnswers Software
Founded
2001
Country
Canada
Website
foipsoftware.ca/customanswers-tracking/
Product Features
Customer Service
Alerts / Escalation
Yes
Appointment Management
No
Call Center Management
No
Email Management
Yes
Knowledge Base
Yes
Live Chat
Yes
Performance Metrics
Yes
Queue Management
Yes
Self Service Portal
Yes
Social Media Integration
Yes
Surveys & Feedback
Yes
Virtual Assistant
No
Workflow Management
Yes
Help Desk
Alerts / Escalation
Yes
Automated Routing
Yes
Community Forums
No
Customizable Branding
Yes
Document Storage
Yes
Email Integration
Yes
IT Asset Management
Yes
Incident Management
Yes
Interaction Tracking
Yes
Knowledge Base
Yes
Known Issue Management
Yes
Live Chat
Yes
Multi-Channel Communication
Yes
Multiple Brands / Products
Yes
Network Monitoring
Yes
Real-time Chat
Yes
Self Service Portal
Yes
Service Level Agreement (SLA) Management
Yes
Ticket Management
Yes
Issue Tracking
Assignment Management
No
Dashboard
Yes
Escalation Management
Yes
Issue Auditing
Yes
Issue Scheduling
Yes
Knowledge Base
Yes
Project Management
No
Recurring Issues
Yes
Scheduling
Yes
Task Management
Yes
Service Desk
CMDB
No
Change Management
No
IT Asset Management
No
Incident Management
Yes
Knowledge Base
No
Mobile Access
No
Procurement Management
No
Remote Control
Yes
SLA Management
No
Self Service Portal
No
Product Features
CRM
Calendar/Reminder System
Yes
Call Logging
Yes
Document Storage
Yes
Email Marketing
Yes
Internal Chat Integration
Yes
Lead Scoring
No
Marketing Automation Integration
Yes
Mobile Access
Yes
Quotes / Proposals
Yes
Segmentation
Yes
Social Media Integration
Yes
Task Management
Yes
Territory Management
Yes
Customer Service
Alerts / Escalation
Yes
Appointment Management
No
Call Center Management
No
Email Management
No
Knowledge Base
Yes
Live Chat
No
Performance Metrics
Yes
Queue Management
No
Self Service Portal
Yes
Social Media Integration
No
Surveys & Feedback
Yes
Virtual Assistant
No
Workflow Management
No
Help Desk
Alerts / Escalation
Yes
Automated Routing
Yes
Community Forums
No
Customizable Branding
Yes
Document Storage
Yes
Email Integration
Yes
IT Asset Management
Yes
Incident Management
Yes
Interaction Tracking
Yes
Knowledge Base
Yes
Known Issue Management
Yes
Live Chat
No
Multi-Channel Communication
Yes
Multiple Brands / Products
Yes
Network Monitoring
Yes
Real-time Chat
Yes
Self Service Portal
Yes
Service Level Agreement (SLA) Management
Yes
Ticket Management
Yes
Issue Tracking
Assignment Management
Yes
Dashboard
Yes
Escalation Management
Yes
Issue Auditing
Yes
Issue Scheduling
Yes
Knowledge Base
Yes
Project Management
Yes
Recurring Issues
Yes
Scheduling
No
Task Management
Yes
