CustomAnswers Reviews

CustomAnswers Description

CustomAnswers, a 100% customizable CRM platform, is designed to fit your existing business model without any need to be modified. The system standardizes business processes and workflows. A feature-rich CRM can help you increase productivity and efficiency. It streamlines communications, emails, and walks-ins, and records and tracks all interactions. CustomAnswers provides clients with answers to their specific problems.

Integrations

No Integrations at this time

Reviews

Total

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features

design

support

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Company Details

Company:

CustomAnswers Software

Year Founded:

2001

Headquarters:

Canada

Website:

foipsoftware.ca/customanswers-tracking/

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Media

Product Details

Platforms

SaaS

Type of Training

Documentation

Live Online

In Person

Customer Support

Online

Phone Support

CustomAnswers Features and Options

Help Desk Software

Alerts / Escalation

Automated Routing

Community Forums

Customizable Branding

Document Storage

Email Integration

IT Asset Management

Incident Management

Interaction Tracking

Knowledge Base

Known Issue Management

Live Chat

Multi-Channel Communication

Multiple Brands / Products

Network Monitoring

Real-time Chat

Self Service Portal

Service Level Agreement (SLA) Management

Ticket Management

CRM Software

Calendar/Reminder System

Call Logging

Document Storage

Email Marketing

Internal Chat Integration

Lead Scoring

Marketing Automation Integration

Mobile Access

Quotes / Proposals

Segmentation

Social Media Integration

Task Management

Territory Management

Issue Tracking Software

Assignment Management

Dashboard

Escalation Management

Issue Auditing

Issue Scheduling

Knowledge Base

Project Management

Recurring Issues

Scheduling

Task Management

Customer Service Software

Alerts / Escalation

Appointment Management

Call Center Management

Email Management

Knowledge Base

Live Chat

Performance Metrics

Queue Management

Self Service Portal

Social Media Integration

Surveys & Feedback

Virtual Assistant

Workflow Management

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