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ease
features
design
support

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Description

Customize your widget to reflect your personal style or align it with your website’s aesthetic. Transform casual visitors into potential leads and boost your sales by utilizing proactive chat triggers that send automated messages based on specific criteria. You can selectively activate the live chat widget in areas where it’s most needed through our conditional loading feature. Additionally, an effective offline messaging capability lets visitors send you messages along with file attachments, even when you are unavailable for chat. Visitors can also conveniently email themselves a transcript of the chat directly from the widget. In real-time, operators can view the navigation path of visitors in the chat box, and this complete journey is archived in chat history for future reference. Moreover, a fully integrated email client is available for customer service representatives handling single email inquiries. This ensures seamless communication and enhanced support experiences for both visitors and operators.

Description

Rake replaces LiveChat, and other similar chat apps on the internet. Rake replaces Slack, and other similar work messaging apps. Rake is an infinitely searchable, connected chat and messaging platform. Rake is omnichannel-first to allow you to connect with everyone. Live chat on your website can increase lead conversion by as much as 4x according to studies. Rake's customizable chat widgets are easy to implement on your websites and landing pages. They require minimal javascript and don't slow down website load or performance. Plugins are available to most popular CMS and eCommerce platforms. Live visitors to your website can be viewed. This includes visitor geo-location, session duration, page viewed, page viewed, and other useful statistics. When the time is right, create a custom invitation for chat.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Facebook
NICE CXone Mpower
Stackreaction
Twilio
WhatsApp
Zapier

Integrations

Facebook
NICE CXone Mpower
Stackreaction
Twilio
WhatsApp
Zapier

Pricing Details

$10 per month
Free Trial
Free Version

Pricing Details

$4/month/user
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Intellial Solutions

Founded

2011

Country

India

Website

www.intellial.com

Vendor Details

Company Name

Rake

Country

United States

Website

www.rake.ai/

Product Features

Live Chat

Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking

Product Features

Collaboration

Brainstorming
Calendar Management
Chat / Messaging
Contact Management
Content Management
Document Management
Project Management
Real Time Editing
Task Management
Version Control
Video Conferencing

Customer Communications Management

Batch Communications
Chat / Messaging
Content Management
Email Distribution
Interactive Content
Multi-Channel Communications
On-Demand Communications
Personalization
Print Management
Template Management
Video Content

Internal Communications

App Integration
Blogs
Chat/Messaging
Email Management
Employee Directory
Event Calendar
Newsletter Management
Photo Gallery
Social Sharing
Survey Management
Telephony
Video Chat
Voice Chat

Knowledge Management

Artificial Intelligence (AI)
Cataloging / Categorization
Collaboration
Content Management
Decision Tree
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal

Live Chat

Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking

Task Management

Collaboration
Create Subtasks
Gamification
Gantt Charts
Mobile Access
Percent-Complete Tracking
Progress Tracking
Recurring Tasks
Reporting/Analytics
Spreadsheet View
Task Board View
Task Planning
Task Scheduling
Task Tracking
Time Tracking
To-Do List View

Team Chat

End-to-End Encryption (E2EE)
File Sharing
Groups / Channels
Payments
Search / Filter
Self-Destructing Messages
Stickers / GIFs
Threaded Discussion
Video Conferencing
Voice Calling

Alternatives

Alternatives

ActiveHelper Live Chat Reviews

ActiveHelper Live Chat

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