Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Transform the way you oversee and inspire your team with Calabrio WFM's innovative cloud and on-premise offerings. These solutions empower contact centers to effectively plan and manage their operations, enhance employee engagement, and deliver exceptional customer experiences. By integrating optimized staffing strategies with employee involvement opportunities, Calabrio WFM significantly improves visibility, flexibility, and overall performance. Designed to be mobile-friendly and user-centric, this solution unlocks the full potential of your organization and its workforce. Our advanced self-service and dynamic scheduling technologies are tailored to align with the fast-paced nature of your operations, promoting a more adaptable and appealing work environment that addresses employee needs. Furthermore, by integrating robust technology into your workforce management practices using self-service agent tools and automated connectors for contact center platforms, you can streamline forecasting, scheduling, and communication. Engaging employees through timely feedback and gamification initiatives not only encourages their growth and development but also ensures that they enjoy the flexibility they seek in their work. Ultimately, investing in Calabrio WFM equips your organization with the tools necessary for thriving in a competitive landscape.

Description

cc-Modeler Professional Software offers robust tools designed to enhance the efficiency and scheduling of call centers, regardless of their size. This software streamlines staffing processes, allowing you to boost service quality, pinpoint staffing deficiencies, and ultimately create a more positive experience for your customers. It is ideal for any entity that manages incoming calls, including call centers, help desks, and support teams. The platform helps you accurately determine your staffing requirements for various times throughout the day, accommodating multiple shifts and scheduled breaks to optimize agent schedules and coverage effectively. Additionally, it provides comprehensive performance analytics aligned with your service level objectives, helping to minimize agent overload and improve overall call center productivity. By reducing average speed of answer (ASA) and enhancing consistency in service delivery, you can significantly lower the rate of abandoned calls, thereby elevating customer satisfaction levels. By utilizing cc-Modeler, organizations can not only streamline their operations but also foster a more responsive and customer-centric environment.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Qmatic Experience Cloud Yes 
Qmatic Orchestra Yes 
Qwaiting Yes 

Integrations

Qmatic Experience Cloud No 
Qmatic Orchestra No 
Qwaiting No 

Pricing Details

No price information available.
Free Trial Yes 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version Yes 

Deployment

Web-Based Yes 
On-Premises Yes 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based No 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) Yes 
Online Support No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person Yes 

Vendor Details

Company Name

Calabrio

Founded

1995

Country

United States

Website

www.calabrio.com/products/workforce-management/

Vendor Details

Company Name

KoolToolz.com

Website

kooltoolz.com

Product Features

Workforce Management

Budgeting & Forecasting No 
Contractor Management No 
Employee Lifecycle Management No 
Labor Projection No 
Performance Appraisal No 
Recruiting Management No 
Scheduling Yes 
Skills Tracking Yes 
Time & Attendance Yes 
Variable Workforce Yes 

Product Features

Workforce Management

Budgeting & Forecasting No 
Contractor Management No 
Employee Lifecycle Management No 
Labor Projection No 
Performance Appraisal Yes 
Recruiting Management No 
Scheduling Yes 
Skills Tracking No 
Time & Attendance No 
Variable Workforce No 

Alternatives

AgentTime Reviews

AgentTime

Portage Communications
Call Center Designer Reviews

Call Center Designer

Portage Communications
AcroTime Reviews

AcroTime

Acroprint Time Recorder Company