Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Transform the way you oversee and inspire your team with Calabrio WFM's innovative cloud and on-premise offerings. These solutions empower contact centers to effectively plan and manage their operations, enhance employee engagement, and deliver exceptional customer experiences. By integrating optimized staffing strategies with employee involvement opportunities, Calabrio WFM significantly improves visibility, flexibility, and overall performance. Designed to be mobile-friendly and user-centric, this solution unlocks the full potential of your organization and its workforce. Our advanced self-service and dynamic scheduling technologies are tailored to align with the fast-paced nature of your operations, promoting a more adaptable and appealing work environment that addresses employee needs. Furthermore, by integrating robust technology into your workforce management practices using self-service agent tools and automated connectors for contact center platforms, you can streamline forecasting, scheduling, and communication. Engaging employees through timely feedback and gamification initiatives not only encourages their growth and development but also ensures that they enjoy the flexibility they seek in their work. Ultimately, investing in Calabrio WFM equips your organization with the tools necessary for thriving in a competitive landscape.
Description
ScheduleFlex is a dynamic workforce scheduling tool tailored for service-oriented sectors including healthcare, public safety, call centers, and staffing agencies. It empowers managers to quickly adapt to fluctuating labor requirements by allowing immediate adjustments to shifts and seamlessly assigning them to qualified staff members who are available. The platform boasts comprehensive scheduling tools that effectively manage urgent changes, accommodating unexpected employee absences and variations in service demand. Furthermore, ScheduleFlex enhances communication through mobile technology, keeping managers and team members well-informed and connected to ensure operations run smoothly. With enhanced visibility into available and qualified personnel, managers can optimize shift coverage while minimizing overtime costs, ultimately leading to improved workforce efficiency. This innovative solution not only streamlines scheduling processes but also enhances overall organizational performance.
API Access
Has API
No
API Access
Has API
No
Integrations
Bullhorn
No
Qmatic Experience Cloud
Yes
Qmatic Orchestra
Yes
Qwaiting
Yes
SAP Store
No
Shift
No
Integrations
Bullhorn
Yes
Qmatic Experience Cloud
No
Qmatic Orchestra
No
Qwaiting
No
SAP Store
Yes
Shift
Yes
Pricing Details
No price information available.
Free Trial
Yes
Free Version
No
Pricing Details
$2.00/month/user
Packages begin at $2 per user per month.
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
Yes
iPhone App
No
iPad App
No
Android App
No
Windows
Yes
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
Yes
Online Support
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Vendor Details
Company Name
Calabrio
Founded
1995
Country
United States
Website
www.calabrio.com/products/workforce-management/
Vendor Details
Company Name
Shiftboard
Founded
2002
Country
United States
Website
www.shiftboard.com
Product Features
Workforce Management
Budgeting & Forecasting
No
Contractor Management
No
Employee Lifecycle Management
No
Labor Projection
No
Performance Appraisal
No
Recruiting Management
No
Scheduling
Yes
Skills Tracking
Yes
Time & Attendance
Yes
Variable Workforce
Yes
Product Features
Employee Scheduling
Appointment Management
Yes
Automated Scheduling
Yes
Calendar Management
Yes
Employee Database
Yes
Group Scheduling
Yes
Messaging
Yes
Mobile Access
Yes
Payroll Management
Yes
Reporting/Analytics
Yes
Resource Management
Yes
Schedule Distribution
Yes
Scheduling
Yes
Shift Scheduling
Yes
Shift Swapping
Yes
Time Clock
Yes
Time Tracking
Yes
Vacation / Leave Tracking
Yes
Nurse Scheduling
Float Pool Management
Yes
Online Scheduling
No
Overtime Calculation
Yes
Payroll Management
No
Predictive Analytics
No
Shift Dispatching / Messaging
Yes
Shift Scheduling
Yes
Shift Swapping
No
Skills Tracking
Yes
Vacation / Leave Tracking
Yes
Scheduling
Alerts/Notifications
Yes
Appointment Scheduling
No
Automated Scheduling
Yes
Calendar Management
Yes
Class Scheduling
No
Employee Scheduling
Yes
Facility Scheduling
No
Group Scheduling
Yes
Interview Scheduling
No
Meeting Room Booking
No
Multi-Location
Yes
Online Scheduling
Yes
Payment Processing
No
Real-time Scheduling
Yes
Reservations
No
Resource Scheduling
No
Room Booking Management
Yes
Workforce Management
Budgeting & Forecasting
No
Contractor Management
No
Employee Lifecycle Management
No
Labor Projection
No
Performance Appraisal
No
Recruiting Management
Yes
Scheduling
Yes
Skills Tracking
Yes
Time & Attendance
Yes
Variable Workforce
No