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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

Our award-winning Avaya IP Office, accessible worldwide, provides a comprehensive unified communications platform that is both implemented and managed on-site. To enhance the interactions and experiences of both your customers and employees, delve into the extensive capabilities available with IP Office. You can analyze customer calls effectively by utilizing features such as call recording, tracking, and reporting. With the Avaya Call Reporting functionality integrated into IP Office, you can capture and document incoming calls seamlessly. Furthermore, you have the option to incorporate real-time call center agent seats and dashboards to optimize call management processes. When you pair Avaya IP Office with a subscription to Avaya Spaces, you unlock a versatile application that encompasses voice, video, messaging, conferencing, and calendar functionalities, all of which are accessible from any device and location. This integration not only streamlines communication but also enhances overall productivity across your organization.

Description

"Rander" represents an innovative suite of computer telephony integration (CTI) applications that seamlessly merge the functionalities of telephones and computers. This software offers comprehensive control and monitoring capabilities for PBX systems including Panasonic, Avaya, Samsung, and Asterisk. With "Rander," users gain real-time oversight of the status of all station lines and enable operators to supervise all employee conversations effectively. When a call comes in, "Rander" instantly identifies the caller by cross-referencing the phone number with the contact list, displaying the name on the screen simultaneously with the incoming call. Additionally, "Rander" keeps a thorough record of calls, storing this information in a centralized database, allowing users to review their call history for any specified period while enabling operators to monitor calls across all lines. Moreover, "Rander" simplifies access to essential features of the PBX systems, such as call forwarding, interception, and notifications, eliminating the need to remember complex codes for these functions. This efficiency not only enhances productivity but also streamlines communication processes within an organization.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Deyafa POS Yes 
OfficeWatch Call Reporting Yes 
SIP.US Yes 

Integrations

Deyafa POS No 
OfficeWatch Call Reporting No 
SIP.US No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

$335 one-time payment
Free Trial No 
Free Version Yes 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based No 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

Avaya

Founded

2000

Country

United States

Website

www.avaya.com/en/products/ip-office/

Vendor Details

Company Name

Ranat

Founded

1992

Country

Russian Federation

Website

www.randersoft.com

Product Features

Business VoIP

Call Parking No 
Call Recording No 
Contact Management No 
Encryption No 
IVR / Voice Recognition No 
Ring Groups No 
SIP Trunking No 
Unified Communications No 
Voice Quality Enhancement No 

PBX

Product Features

Telephony

Auto-Dialer No 
Call Center Management Yes 
Call Monitoring Yes 
Contact Management Yes 
IVR / Voice Recognition Yes 
Inbound Reporting Yes 
Outbound Reporting Yes 
Predictive Dialer Yes 
Telemarketing Management No 
VoIP No 
Voice & Data Integration No 

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