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features
design
support

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Write a Review

Description

Avaya tackles the increasing challenge of modern communications with the Avaya Aura® Platform, an innovative real-time communications framework that leverages session-based collaboration technologies. Rather than complicating matters or necessitating a complete overhaul of existing systems, the Avaya Aura® Platform provides a streamlined and evolutionary approach that transitions from today's isolated, single-purpose, and geographically constrained communication systems. The outcome is a transformative and economical multimedia communications framework that effectively integrates both current and future investments in voice, video, real-time collaboration, and beyond. Specifically designed to meet the demands of people-centric collaboration within the contemporary engaged enterprise, the Avaya Aura® Platform employs a distinct application of the Session Initiation Protocol (SIP) to harmonize media, networks, devices, applications, and presence over a shared infrastructure. This unification not only enhances communication efficiency but also fosters greater collaboration across various platforms and devices.

Description

Aura serves as a comprehensive workspace for teams whose tasks are dispersed across multiple platforms. It integrates seamlessly with applications such as Gmail, Outlook, Microsoft 365, Google Workspace, Teams, Notion, Jira, calendars, documents, and web content, enabling users to pose questions in one chat, while Aura efficiently retrieves the necessary information from the linked sources, eliminating the need to toggle between various applications. Once the relevant context is established, Aura assists in advancing the workflow by drafting emails, creating Jira tickets, sending updates on Teams, preparing summaries, scheduling calls, setting reminders, and ensuring that the work remains connected to the original context. The fundamental principle is straightforward: identify what is significant, grasp any changes that have occurred, and utilize agents to progress the tasks from the same discussion thread. Designed for accountability and source-verified work, Aura ensures that responses remain linked to their respective sources, user permissions are confined to their connected applications, and all actions can be reviewed prior to execution. This approach not only enhances productivity but also fosters a collaborative environment where team members can trust the information and actions being shared.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

3CLogic Yes 
Boost.ai Yes 
CallTools Yes 
Creatio Yes 
Dialogflow Yes 
Eat App Yes 
Google Workspace No 
LumenVox Yes 
Microsoft Outlook No 
Minitab Statistical Software Yes 
Notion No 
Oreka TR Yes 
TCS MasterCraft DevPlus Yes 
TCS MasterCraft TransformPlus Yes 
TCS Optumera Yes 
Verint EdgeVMS Yes 
WEBTEXT Yes 
eMite Yes 
ice Contact Center Yes 

Integrations

3CLogic No 
Boost.ai No 
CallTools No 
Creatio No 
Dialogflow No 
Eat App No 
Google Workspace Yes 
LumenVox No 
Microsoft Outlook Yes 
Minitab Statistical Software No 
Notion Yes 
Oreka TR No 
TCS MasterCraft DevPlus No 
TCS MasterCraft TransformPlus No 
TCS Optumera No 
Verint EdgeVMS No 
WEBTEXT No 
eMite No 
ice Contact Center No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

$18/month
Free Trial No 
Free Version Yes 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises Yes 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac Yes 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support No 

Customer Support

Business Hours No 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

Avaya

Country

United States

Website

www.avaya.com/es/documents/fs-avaya-aura-platform-uc4803se.pdf

Vendor Details

Company Name

aura

Founded

2026

Country

United States

Website

agentswithaura.com

Product Features

Call Center

Blended Call Center No 
Call Logging No 
Call Recording No 
Call Scripting No 
Campaign Management No 
Database No 
Escalation Management No 
IVR / Voice Recognition No 
Inbound Call Center No 
Manual Dialer No 
Outbound Call Center No 
Predictive Dialer No 
Progressive Dialer No 
Queue Management No 
Real-time Chat Yes 
Reporting/Analytics Yes 

Product Features

Alternatives

Alternatives

Aura Online Reviews

Aura Online

Aura Software
MPC-AURA Reviews

MPC-AURA

Modular Process Control