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Description
Avaya tackles the increasing challenge of modern communications with the Avaya Aura® Platform, an innovative real-time communications framework that leverages session-based collaboration technologies. Rather than complicating matters or necessitating a complete overhaul of existing systems, the Avaya Aura® Platform provides a streamlined and evolutionary approach that transitions from today's isolated, single-purpose, and geographically constrained communication systems. The outcome is a transformative and economical multimedia communications framework that effectively integrates both current and future investments in voice, video, real-time collaboration, and beyond. Specifically designed to meet the demands of people-centric collaboration within the contemporary engaged enterprise, the Avaya Aura® Platform employs a distinct application of the Session Initiation Protocol (SIP) to harmonize media, networks, devices, applications, and presence over a shared infrastructure. This unification not only enhances communication efficiency but also fosters greater collaboration across various platforms and devices.
Description
Aura serves as a comprehensive workspace for teams whose tasks are dispersed across multiple platforms.
It integrates seamlessly with applications such as Gmail, Outlook, Microsoft 365, Google Workspace, Teams, Notion, Jira, calendars, documents, and web content, enabling users to pose questions in one chat, while Aura efficiently retrieves the necessary information from the linked sources, eliminating the need to toggle between various applications.
Once the relevant context is established, Aura assists in advancing the workflow by drafting emails, creating Jira tickets, sending updates on Teams, preparing summaries, scheduling calls, setting reminders, and ensuring that the work remains connected to the original context.
The fundamental principle is straightforward: identify what is significant, grasp any changes that have occurred, and utilize agents to progress the tasks from the same discussion thread.
Designed for accountability and source-verified work, Aura ensures that responses remain linked to their respective sources, user permissions are confined to their connected applications, and all actions can be reviewed prior to execution.
This approach not only enhances productivity but also fosters a collaborative environment where team members can trust the information and actions being shared.
API Access
Has API
No
API Access
Has API
No
Integrations
3CLogic
Yes
Boost.ai
Yes
CallTools
Yes
Creatio
Yes
Dialogflow
Yes
Eat App
Yes
Google Workspace
No
LumenVox
Yes
Microsoft Outlook
No
Minitab Statistical Software
Yes
Integrations
3CLogic
No
Boost.ai
No
CallTools
No
Creatio
No
Dialogflow
No
Eat App
No
Google Workspace
Yes
LumenVox
No
Microsoft Outlook
Yes
Minitab Statistical Software
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
$18/month
Free Trial
No
Free Version
Yes
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
Yes
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
Yes
iPhone App
No
iPad App
No
Android App
No
Windows
Yes
Mac
Yes
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
No
Customer Support
Business Hours
No
Live Rep (24/7)
Yes
Online Support
Yes
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
Yes
Vendor Details
Company Name
Avaya
Country
United States
Website
www.avaya.com/es/documents/fs-avaya-aura-platform-uc4803se.pdf
Vendor Details
Company Name
aura
Founded
2026
Country
United States
Website
agentswithaura.com
Product Features
Call Center
Blended Call Center
No
Call Logging
No
Call Recording
No
Call Scripting
No
Campaign Management
No
Database
No
Escalation Management
No
IVR / Voice Recognition
No
Inbound Call Center
No
Manual Dialer
No
Outbound Call Center
No
Predictive Dialer
No
Progressive Dialer
No
Queue Management
No
Real-time Chat
Yes
Reporting/Analytics
Yes