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ease
features
design
support

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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Assembled is a cutting-edge platform designed for efficient workforce management, specifically tailored for support teams experiencing rapid growth on a global scale. We empower these teams to accurately predict support needs, create and oversee schedules, monitor real-time performance metrics, and derive actionable insights to enhance operational efficiency. Serving as your ultimate workforce management solution, we can generate forecasts that align within 10% of your actual weekly support volume right out of the box, allowing you to concentrate on perfecting coverage. Transitioning from predicted requirements to an optimal schedule can be achieved in just a few clicks. Our intuitive scheduling interface, refined through collaboration with over 100 support teams, helps maintain organization. Additionally, our real-time reporting functionality offers a clear comparison of actual team performance against initial plans, ensuring that all team members are aware of schedules and performance metrics, fostering a collective commitment to achieving success. This collaborative approach not only streamlines operations but also strengthens team accountability, creating a more efficient support environment.

Description

Surfboard seamlessly integrates with your current systems, allowing you to efficiently plan shifts for your support team, schedule their days using precise forecasts, and gain valuable insights into their performance. By utilizing Surfboard, you can maintain control and keep in touch with your team effectively. We eliminate the complexity and frustration associated with scheduling your support personnel, ensuring that the right individuals are present at the right times to meet your service level agreements and budgetary objectives. Getting started with Surfboard requires no engineering assistance; it effortlessly connects with your existing platforms such as HRIS, payroll and billing, CRM, ticketing, and time-off systems, positioning itself as the definitive source of truth for your support operations. Additionally, Surfboard's forecasting capabilities empower support teams to anticipate future incoming requests, enabling them to adapt to fluctuations in demand. This ensures that the levels of support requests are accurately aligned with agent availability, thus guaranteeing the fulfillment of SLAs and fostering customer satisfaction. With Surfboard, your team can navigate scheduling challenges with confidence and precision.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Google Calendar
Intercom
Kustomer
Salesforce
Slack
Zendesk
5X
Aircall
BambooHR
Charlie HR
Dixa
Front
Gladly
Google Sheets
Gusto
Oyster
Pandium
Payfit
Personio
TheLoops

Integrations

Google Calendar
Intercom
Kustomer
Salesforce
Slack
Zendesk
5X
Aircall
BambooHR
Charlie HR
Dixa
Front
Gladly
Google Sheets
Gusto
Oyster
Pandium
Payfit
Personio
TheLoops

Pricing Details

$15
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Assembled

Founded

2018

Country

United States

Website

www.assembled.com

Vendor Details

Company Name

Surfboard

Founded

2020

Country

United Kingdom

Website

teamsurfboard.com

Product Features

Workforce Management

Budgeting & Forecasting
Contractor Management
Employee Lifecycle Management
Labor Projection
Performance Appraisal
Recruiting Management
Scheduling
Skills Tracking
Time & Attendance
Variable Workforce

Product Features

Employee Scheduling

Appointment Management
Automated Scheduling
Calendar Management
Employee Database
Group Scheduling
Messaging
Mobile Access
Payroll Management
Reporting/Analytics
Resource Management
Schedule Distribution
Scheduling
Shift Scheduling
Shift Swapping
Time Clock
Time Tracking
Vacation / Leave Tracking

Team Management

Assignment Management
Commenting / Notes
Goal Setting / Tracking
Messaging
Productivity Analysis
Progress Tracking
Project Planning
Resource Management
Task Management
Third Party Integration
Time Tracking

Workforce Management

Budgeting & Forecasting
Contractor Management
Employee Lifecycle Management
Labor Projection
Performance Appraisal
Recruiting Management
Scheduling
Skills Tracking
Time & Attendance
Variable Workforce

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