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Average Ratings 0 Ratings
Description
Ameyo is a comprehensive contact center solution that enables businesses to optimize customer interactions across voice and digital channels. With features like omnichannel customer support, AI-powered voicebots, and integration with popular CRM platforms, Ameyo helps streamline communication and improve service quality. The platform also includes tools for managing video interactions, collecting real-time customer feedback, and analyzing performance metrics, ensuring a seamless and efficient contact center experience.
Description
Ivinex UUE serves as the crucial connector between our Contact Center and CRM platforms. The implementation of the Ivinex UUE state machine has significantly transformed our business's level of success. By automating routine tasks and various business processes, we have seen a remarkable increase in our key performance indicators. Our agents no longer need to manually initiate emails, texts, or callbacks, allowing us to concentrate more on strategically engaging with our customers. With access to Script Pop technology, agents receive clear and immediate messaging, enhancing their efficiency. Furthermore, real-time access to customer data during calls leads to more productive interactions. This empowers us to provide customers with the most engaging responses and information available. By accumulating insights on customer issues over time, we can resolve their service needs with greater accuracy and efficiency. Our system is now more intelligent than ever, simplifying processes and making them easier to navigate. Our commitment is to equip you and your agents with the most effective tools possible, ensuring a seamless experience for all involved. Ultimately, this innovation enhances both agent satisfaction and customer loyalty.
API Access
Has API
API Access
Has API
Integrations
Armour365
Aura365
Automate365
CASA
Freshdesk
Gnani Bot Builder Platform
Knowmax
Salesforce
SmartBots
Yellow.ai
Integrations
Armour365
Aura365
Automate365
CASA
Freshdesk
Gnani Bot Builder Platform
Knowmax
Salesforce
SmartBots
Yellow.ai
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Exotel
Founded
2011
Country
India
Website
www.ameyo.com
Vendor Details
Company Name
Ivinex
Founded
2006
Country
United States
Website
ivinex.com
Product Features
Auto Dialer
Call Center Management
Call Recording
Call Reporting
Call Scripting
Lead Management
Power Dialer
Predictive Dialer
Preview Dialer
Progressive Dialer
Surveys
Call Center
Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics
Chatbot
Call to Action
Context and Coherence
Human Takeover
Inline Media / Videos
Machine Learning
Natural Language Processing
Payment Integration
Prediction
Ready-made Templates
Reporting / Analytics
Sentiment Analysis
Social Media Integration
Cloud Communication Platform
Audio / Video Conferencing
Call Center
Call Recording
Call Routing
Chat / Messaging
Fax Management
File Sharing
IVR / Voice Recognition
Customer Experience
Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis
Customer Service
Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management
Workforce Optimization (WFO)
Interaction Analytics
Liability Recording
Performance Management
Quality Management
Real-time Guidance
Reporting
Speech Analytics
Surveying
Workforce Management
eLearning
Product Features
CRM
Calendar/Reminder System
Call Logging
Document Storage
Email Marketing
Internal Chat Integration
Lead Scoring
Marketing Automation Integration
Mobile Access
Quotes / Proposals
Segmentation
Social Media Integration
Task Management
Territory Management