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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

Ameyo is a comprehensive contact center solution that enables businesses to optimize customer interactions across voice and digital channels. With features like omnichannel customer support, AI-powered voicebots, and integration with popular CRM platforms, Ameyo helps streamline communication and improve service quality. The platform also includes tools for managing video interactions, collecting real-time customer feedback, and analyzing performance metrics, ensuring a seamless and efficient contact center experience.

Description

Experience the benefits of our exclusive contact center technology, designed to enhance customer satisfaction while boosting loyalty by completely removing hold times. By streamlining operations, you can enhance productivity within your contact center and reduce the necessity for additional staffing. This approach not only drives extra revenue but also fosters repeat business while lowering overhead costs. By decreasing Abandonment Rates by up to 60%, you can minimize complaints and strengthen customer trust. Additionally, you can cut down on costly toll and trunk charges along with other excessive telephony expenses. Achieve and surpass your targets for key performance indicators like NPS, SLAs, AHT, ASA, CSat, and various other important metrics. Implementing call-backs is an obvious choice for improving customer experience; it boosts metrics, enhances ROI, and helps manage call volume spikes effortlessly. No longer will you have to endure the stress of weekly call surges; instead, you can provide an outstanding customer experience by enabling call-backs across any channel at any time. Explore the extensive features that can empower and transform your call center operations. By doing so, you'll not only elevate service quality but also position your business for long-term success in a competitive landscape.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Armour365
Aura365
Automate365
CASA
Freshdesk
Gnani Bot Builder Platform
Knowmax
Salesforce
SmartBots
Yellow.ai
Zendesk
Zoho CRM

Integrations

Armour365
Aura365
Automate365
CASA
Freshdesk
Gnani Bot Builder Platform
Knowmax
Salesforce
SmartBots
Yellow.ai
Zendesk
Zoho CRM

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Exotel

Founded

2011

Country

India

Website

www.ameyo.com

Vendor Details

Company Name

Fonolo

Country

Canada

Website

fonolo.com

Product Features

Auto Dialer

Call Center Management
Call Recording
Call Reporting
Call Scripting
Lead Management
Power Dialer
Predictive Dialer
Preview Dialer
Progressive Dialer
Surveys

Call Center

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

Chatbot

Call to Action
Context and Coherence
Human Takeover
Inline Media / Videos
Machine Learning
Natural Language Processing
Payment Integration
Prediction
Ready-made Templates
Reporting / Analytics
Sentiment Analysis
Social Media Integration

Cloud Communication Platform

Audio / Video Conferencing
Call Center
Call Recording
Call Routing
Chat / Messaging
Fax Management
File Sharing
IVR / Voice Recognition

Customer Experience

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Customer Service

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

Workforce Optimization (WFO)

Interaction Analytics
Liability Recording
Performance Management
Quality Management
Real-time Guidance
Reporting
Speech Analytics
Surveying
Workforce Management
eLearning

Product Features

Call Center

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

IVR

Call Center
Call Logging
Call Recording
Call Routing
Multiple Scripts
Phone Key Input
Survey Management
Text to Speech
Voice Customization
Voice Mail

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