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Description
Our straightforward customer engagement solution prioritizes your clients, often showing more concern than you might. Acting as a seamless extension of your current customer support teams, we deploy a remote workforce dedicated to enhancing various aspects of customer success. Our commitment to giving back is reflected in our belief that individuals from disadvantaged backgrounds can excel in delivering exceptional customer service and fostering loyalty due to their unique perspectives. We focus on recruiting and training top talent located in North America, ensuring inclusivity regardless of disabilities or personal circumstances, which leads to a team that genuinely empathizes and connects with your customers. Our ability to rapidly scale means we can effortlessly manage chat volumes, accommodating the needs of both emerging startups and large enterprises alike. With some of our largest clients onboarding over 20,000 new customers daily, we have a deep understanding of scalability and can tackle significant volumes without any challenges. Furthermore, we seamlessly integrate with all leading ERPs and CRMs, providing a comprehensive support solution that meets the demands of modern businesses. In essence, we not only enhance customer interactions but also foster a culture of empathy and connection.
Description
SureCall Experts stands out as a premier Contact Center and BPO provider. Our dedicated team prides itself on its expertise and unwavering commitment to excellence, consistently going above and beyond to ensure that our clients, their partners, and their customers receive exceptional service. With a focus on crafting tailored solutions, our leadership is dedicated to collaborating with you to discover innovative strategies that promote business growth while ensuring customer satisfaction. Since the launch of our GoodCall™ program in 2016, we have continually adapted and expanded our efforts to give back to the global community. What began as a local initiative aimed at supporting non-profit organizations and registered charities through annual revenue donations has evolved into a more impactful mission. SureCall distinguishes itself through cutting-edge technology, adaptable architecture, and efficient programs. As recognized leaders in our field, we have garnered numerous awards and accolades for our commitment to service excellence, reinforcing our position as a trusted partner in the industry. Furthermore, our ongoing quest for improvement ensures that we remain at the forefront of innovative solutions in customer service.
API Access
Has API
API Access
Has API
Integrations
Microsoft 365
Oracle Cloud Infrastructure
Salesforce
Zendesk
Integrations
Microsoft 365
Oracle Cloud Infrastructure
Salesforce
Zendesk
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Advanced Chat Solutions
Founded
2009
Country
United States
Website
acs.shrinkstack.com
Vendor Details
Company Name
SureCall
Founded
2016
Country
United States
Website
www.surecallexperts.com