CXT Software Reviews

Summary: Fast response and quick solutions.

Positive: Very quick to respond, easy to work with, and will call to get clarification on the issue.

Negative: N/A, everything went smoothly.

Summary: Great customer service and customer support, love how customizable the program is from Order taking to Invoicing. Great overall experience with CXT software and company!

Positive: The ease of use, searching for past customer orders. Order duplications, routing options, customizable features and the CXT University really helps. X Dispatch Shortcuts are a nice feature as well.

Negative: Would be nice to be able to customize and bold or highlight certain categories in the X Dispatch screen (ex. like customer #, Origin/Destination Name).

Summary: Everything was good.

Positive: Nick helped me solve issue. Now i can do what i have to do, not sure what else to write to fill up space. All was good.

Negative: None. It all worked out.

Summary: Good experience, appreciate the help. Still learning the system, nice to know that the team can just quickly answer the question - it might be in a video somewhere, but some questions a user has won't be there.

Positive: Call in, and you get a person - immediately. That's better than 90% of the services out there, from the get go.

Negative: Not really a con: if they don't know, they pull tell you they'll get more research and get back to you.

Summary: As always great job.

Positive: Excellent and speedy response to our needs and immediate attention given to our issue.

Negative: No problem or issue with CXT or their customer service.

Summary: I am more than pleased with the support you receive and the functionality of the software it self. The team at CXT are very knowledgeable and well versed in the delivery business.

Positive: At First we found that this software had much more capability the we needed, but as we grew and diversified it covered all our needs.

Negative: It has a lots of capability and training take time. No warehousing module.

Summary: We have been with CXT for over 20 years. Not out of loyalty, but because they are the best. I am constantly on the lookout for something better. There is always a competitor nipping at their heels. But in the end, because CXT is so attentive to our needs, and constantly improving the product to take advantage of the newest technology, I don't see us switching anytime soon.

Positive: CXT Listens to their customers wants and needs then continually improves and adapts the product to fulfill those wants and needs. Unlike other logistics software, CXT's XDispatch does everything you need to run your company. We use it for everything from order management, to dispatching, to HR, CRM, billing, compliance, communications. It does everything we need, and more.

Negative: If I could have anything, I could only wish for tomorrow's upgraded version today! The next upgrade is never available RIGHT NOW! I want it NOW!!!
My only real complaint I guess, is that they stopped having an annual User's Conference. I really enjoyed it, it was very informative and a great networking opportunity. I hope they will start it back up when this stupid pandemic is under control!

Summary: We've been a 20 year user, their support and upgrade paths have been very useful and effective. Highly recommended.

Positive: Excellent support.
Upgrades are timely and useful.
Easy to use for company and client.
Cloud architecture is flexible and more secure.

Negative: Might be pricy for new companies.
Some legacy functions can be confusing.

Summary: We used CXT for 15+ years as our primary operating system. Having a finance background, the reporting side specific to customer sales revenue, gross profit, on-time performance, IC commission, etc. etc., made it very easy to evaluate our business, provide metric reporting to our people, invoice our customers, and pay our contractors.

Positive: - User Friendly
- Outstanding Reporting Capabilities
- Real Time Tracking - On-Demand Origin and Destination ETA's to serve - customers
- Easy to learn, train, and implement
- Rate Chart Customization - very flexible to customize rates for customers
- Support Ticket process and thorough responses

Negative: - Inability to place orders easily via mobile application
- Rate Chart Customization - can make difficult to integrate since there can be so many

Summary: Positive. If we call with a need, CXT will find us a solution. The staff is excellent and experienced.

Positive: Comprehensive suite, covering most of our major needs. The ability to adapt the compiled product to match unusual needs and scenarios.

Negative: I look forward to a true web based, SAAS version of this product.