Average Ratings 4 Ratings
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Description
360 SMS App is a Salesforce- and Zoho-native, AI-powered messaging solution built to modernize digital engagement across 15+ channels. Trusted by 60k+ users in 100+ countries, it’s delivered 10+ years of results and holds a 4.98/5 AppExchange rating backed by 1,200+ reviews.
Work where your data lives: inside Salesforce records. Sales, marketing, and service teams can run 1:1 conversations, bulk campaigns, automated drips, surveys, and AI chatbots without switching tools or losing context. Support SMS plus the most-used chat apps—WhatsApp, WeChat, LINE, Viber, Kakao, Zalo, and more—with every message automatically logged to Leads, Contacts, Cases, Opportunities, and custom objects for a complete customer timeline.
Launch fast with no-code automation, or scale with Salesforce Flows, APIs, and integrations for enterprise-grade use cases. Use AI and AI agents at every stage of the journey—from lead capture and qualification to reminders, follow-ups, renewals, and support updates—so engagement stays timely and personalized.
Built-in AI helps teams respond faster and stay on brand with real-time translation, smart reply suggestions, message refinement, template quality scoring, conversation summaries, and next-best-action recommendations. Teams get more done with fewer clicks, while managers gain consistency across outreach and service conversations.
Compliance is built in: manage opt-ins/opt-outs, selective consent, and future-proof policies using custom fields and rules. AI chatbots further reduce workload by answering FAQs, qualifying leads, scheduling meetings, and routing conversations to the right team when human help is needed.
From healthcare and financial services to education and retail, 360 SMS turns Salesforce into a connected messaging hub—helping
Description
TXTImpact is a leading Mass Texting and Business Messaging Service provider, offering reliable and cost-effective communication solutions for businesses of all sizes. The platform is designed to simplify messaging, enabling users to send mass text messages, bulk MMS campaigns, SMS polls, surveys, appointment reminders, and more with ease. TXTImpact caters to a wide range of industries, including retail, healthcare, education, and nonprofits, by providing customizable tools that meet specific business needs. Its intuitive dashboard and user-friendly interface make it ideal for both tech-savvy and non-tech-savvy users, streamlining workflows and saving time.
With advanced features like real-time analytics, message scheduling, automation, and seamless integration capabilities, TXTImpact ensures effective engagement and reliable delivery. Comprehensive support, including a knowledge base, tutorial videos, and responsive customer service, further enhances the user experience. Whether you're launching marketing campaigns, sending notifications, or improving customer interactions, TXTImpact offers a scalable and trusted solution for all your business messaging needs.
API Access
Has API
API Access
Has API
Integrations
Salesforce
CRMJIO
Constant Contact
Facebook
Google Contacts
Mailchimp
WordPress
X (Twitter)
Zapier
Zendesk
Integrations
Salesforce
CRMJIO
Constant Contact
Facebook
Google Contacts
Mailchimp
WordPress
X (Twitter)
Zapier
Zendesk
Pricing Details
$20 or $7 per month
Free Trial
Free Version
Pricing Details
$29/month
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
360 SMS APP
Founded
2012
Country
United States
Website
360smsapp.com
Vendor Details
Company Name
TXTImpact
Founded
2006
Country
United States
Website
www.txtimpact.com
Product Features
Customer Engagement
Analytics
Churn Management
Communication Management
Community Management
Content Syndication
Feedback Collection
Gamification
Live Chat
Video Content
SMS Marketing
2-Way Messaging
Artificial Intelligence
Contact Management
MMS
Mass Texting
Message Personalization
Mobile Coupons
Mobile Keywords
Polls / Voting
Reporting/Analytics
Scheduled Messaging
Shortcodes
Text-to-Win
Product Features
Customer Communications Management
Batch Communications
Chat / Messaging
Content Management
Email Distribution
Interactive Content
Multi-Channel Communications
On-Demand Communications
Personalization
Print Management
Template Management
Video Content
Customer Engagement
Analytics
Churn Management
Communication Management
Community Management
Content Syndication
Feedback Collection
Gamification
Live Chat
Video Content
Customer Service
Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management
Mobile Marketing
Channel Attribution
Contextual Targeting
Coupons
Email Marketing
Engagement Monitoring
In-App Marketing
Location-Based Marketing
Push Notifications
Text Messaging
Text-to-Win
SMS Marketing
2-Way Messaging
Artificial Intelligence
Contact Management
MMS
Mass Texting
Message Personalization
Mobile Coupons
Mobile Keywords
Polls / Voting
Reporting/Analytics
Scheduled Messaging
Shortcodes
Text-to-Win
