Best Cloud Communication Platform Software in Australia

Sendbird offers a comprehensive suite of AI-driven omnichannel communication tools designed to enhance customer interactions. This includes an AI customer service agent, Chat API, and Business Messaging, enabling fluid conversations across various platforms such as mobile applications, websites, and social media. Our services are compatible with iOS, Android, JavaScript, Unity, and .NET. With Sendbird's customer communication management capabilities, organizations can efficiently consolidate and coordinate their interactions across different channels. The platform serves as a centralized resource for overseeing all customer communication points, allowing businesses to deliver a uniform and integrated experience while also extracting meaningful insights from each interaction.

Twilio's Cloud Communications Platform enables developers to seamlessly incorporate voice, messaging, and email functionalities into their applications using well-known programming languages. This approach removes the necessity for conventional telecom infrastructure, enabling companies to concentrate on creating solutions without the hassle of managing equipment, protocols, and contracts. With a worldwide distributed architecture and extensive carrier connections, Twilio provides instant global scalability and reach. Organizations can easily embed real-time communication features with minimal coding, sidestepping the challenges associated with capacity planning and initial investments. Its pay-as-you-go pricing structure promotes economical usage. Prioritizing security, Twilio employs robust encryption, role-based access controls, and vigilant monitoring by specialized security teams. Additionally, Twilio's self-repairing infrastructure ensures reliability and transparency, supported by a strong Service Level Agreement (SLA).

At VirtualPBX, we offer a comprehensive suite of communication solutions tailored specifically for businesses like yours. This includes our versatile business phone plans, which are designed to be both flexible and scalable, allowing you to customize features such as call routing, voicemail, and conferencing to meet your organization's unique needs. With our contact center solutions, we empower you to enhance your customer service and support efforts through features like interactive voice response (IVR), call queuing, and real-time monitoring. Additionally, our business texting service enables convenient communication with both customers and colleagues via SMS. And if you're looking to transition from traditional analog phone systems, our Airdial Pots replacement solutions offer a seamless move to modern, cloud-based alternatives. Overall, at VirtualPBX, we're dedicated to equipping businesses like yours with the necessary tools to streamline communication, improve customer service, and enhance overall productivity. Get a free demo today!

LiveAgent is the best-rated and most highly reviewed help desk software for SMBs in 2024. LiveAgent boasts the fastest chat widget and is used by over 150M people worldwide. LiveAgent is a web-based, fully-featured live chat and helpdesk system. LiveAgent leverages the power and flexibility of a universal email, live chat, built in call center, and a robust customer portal. LiveAgent offers over 175+ useful features, including advanced automation features, rules and tags, as well as 195+ integrations. Join companies such as BMW, Yamaha, Huawei, and Oxford University to provide world-class customer services. No credit card needed. Start your 1-month free trial today.

ClickSend offers SMS, MMS, Voice, Online Mail, Email and Fax software for businesses. Our communications and messaging tools are simple to use, automate and integrate. That’s why they’re used by some of the most trusted brands, organisations and developers globally. Built for all, you can access ClickSend via our Dashboard, mobile app, flexible API or 900+ integrations. Plus, ClickSend offers helpful 24/7 support, and lightning fast delivery via a secure and reliable platform. From SMS marketing and alerts to bulk mailouts sent from your browser, join over 90,000+ businesses sending communications around the world. Our 100% uptime guarantee and lightning fast direct routes provide reliable messaging, no matter the channel. From small businesses to enterprise, ClickSend powers billions of messages around the world with 232+ direct carrier connections. Plus, ClickSend is always pay-as-you-go. That’s why ClickSend is business communications, solved.

MirrorFly is a custom CPaaS provider powering businesses and enterprises with real-time communication, such as instant messaging, voice calls, and video conferencing through Chat APIs and SDKs. Regardless of the use case, tech stack, and devices, MirrorFly supports brands across the world to build their own chat platform with complete customization and zero limitations. MirrorFly’s Key CPaaS Benefits: ✅ Host on Your Own Server ✅Unlimited Customization ✅ Complete Data in Your Hand ✅ 1000+ Features ✅ Custom Security (Gmail, Phone, BioMetric, etc) ✅ Upload Enlarged Files (3+ GB) ✅ Mulit-tenant Server ✅ Scale 1+ Billion Concurrent Users ✅ Free Migration & Integration ✅ Hire Your Own Dedicated Team

Business Phone system that doesn't require heavy wiring or hardware. Zadarma offers VoIP and Cloud PBX, CRM, website widgets and integration with top CRM systems. Virtual phone numbers in 100 countries around the globe are available for as low as $2 per month.

We're a freemium omnichannel communication platform for businesses with 11 channels to connect and more than 270k active users in all countries all over the world. Agents can access all chats, emails and calls from one Jivo app and your clients can get support via social media and increase your sales opportunities. We are integrated with Shopify, Wordpress, Wix, Bigcommerce, Tilda and many other big names in the industry. We feature chatbots, WhatsApp, Instagram and many other very important communication channels so your revenue can increase more and more. JivoChat is developed and localized for the English, Spanish, German, Turkish, Indonesian, Portuguese, and Russian markets. We're ready to work in any country also with 24/7 support.

Digital Samba is a video conferencing solution that uses innovative features and technology to fulfil its customers' communication and collaboration needs. Clients use the platform for daily business meetings, webinars, online learning, application development, etc. The platform is the result of 19 years of experience at the forefront of the video conferencing space. This experience has helped create a feature-rich platform ready to adapt to changing technologies and workplace practices. Digital Samba's customers include world-renowned companies like McDonald's, Deloitte, Ferrari, Raiffeisen Centrobank, American Express and more. Thanks to the Digital Samba Embedded SDK, you’ll be able to integrate and control a full video conference experience inside your application by simply copy-pasting a few lines of JavaScript code.

Wimi has been helping teams win more opportunities for nearly ten years. It is the European leader for project management and online collaboration software. Wimi is a suite of tools that helps businesses stay in sync, increase team productivity, improve collaboration, and protect critical data. Top features include unified workspaces and a drive solution, team communication. File sharing, task management, file management, project calendar, video/audio calling, reporting, access rights management. Wimi adheres to the highest industry standards in security, including encryption and multi-factor authentification. Wimi is used by 55,000 companies every day. Start your 14-day free trial today!

Enhance your website with a dynamic customer engagement platform that incorporates live chat and live blogging features to attract potential clients, elevate user interaction, and increase profits. By creating immersive live experiences, you can amplify your audience's engagement and revenue potential. Our innovative live blogging and social monitoring tools deliver impactful experiences that resonate with your users. Reclaim control over your audience while fostering discussions, increasing web traffic, and generating income. This cycle of recirculating traffic and user engagement leads to higher pageview counts. When users are invested, they tend to spend more time on your site. Sections featuring user-generated content can be monetized through advertising opportunities. By offering captivating content and live interactions, you can keep users on your platform instead of directing them to social media channels. Uncover top-tier professional and user-generated content with our sophisticated content discovery platform, which seamlessly integrates with major social networks like Twitter, Facebook, YouTube, Reddit, Instagram, and RSS feeds. By leveraging these integrations, you can significantly enhance your site's appeal and user retention.

Lark is an ideal solution for frontline industries or global teams communicating cross-border.It combines chat, meetings, document editing,project management, and automation tools in one intuitive platform, simplifying your workflow and enhancing team communication. It suits teams of all sizes, from small groups to large multinational companies. By utilizing Lark Base, teams have the ability to construct a CRM solution that aligns with their present requirements and is capable of expanding along with the business. Additionally, Lark is well-equipped to serve as a project management tool, providing project managers with robust features for planning, tracking, and executing projects effectively. Key features - Base, Lark’s project management solution — a spreadsheet-based collaborative database with multiple views for project visualization. - Fully customizable CRM system, with the ability to tailor permissions for different team members - Meetings, Lark’s audio and video conferencing tool, with advanced collaboration features like Magic Share, subtitles with real-time translation, and breakout rooms with up to 50 different groups within a single meeting

Crises Control allows organisations to keep communication lines open by making it easy for them to send notifications to as many people as they wish. This allows for an immediate response and an audit trail that tracks the entire process. Crises Control is an invaluable tool for providing users with up-to-the-minute notifications, minimising the impact on people's safety, the environment, and the organisation.

VoIPstudio is a professional-grade VoIP phone service available at consumer-level pricing. It offers the quality and security guarantees that business customers demand while delivering innovative features and functionality, flexibility, scalability, and a rich user experience, all backed by a dedicated, omnichannel customer support service. VoIPstudio has been optimized to be multisite, multi-country, and with distributed hosting in the cloud, providing the responsiveness and reliability that enterprise customers need. As a result, it is also highly scalable and suitable for single users and companies with hundreds of extensions. Our customers include media organizations, call centers, software providers, weather organizations, and more. Our solution provides flexible capacity, allowing customers to add or remove users as required. It means they do not pay for redundant capacity, while it has been future-proofed to handle spikes in traffic volumes. We offer more than 40 advanced services and features in all our plans, including number portability, call recording, conference calling, internet failover protection, interactive voice responses, call parking, video calls, video conferencing, and much more!

MyOperator is India's largest Call + WhatsApp platform, catering to 15000+ businesses including NCERT, Amazon, Lenskart, Apollo, and Myntra. Why MyOperator? MyOperator offers a range of products to boost communication and productivity, including integrated Call + WhatsApp, Cloud Contact Center, Office IVR, toll-free numbers, Campaign Management suite, Multi-store Solution, WhatsApp Business API, and advanced integrations: ✅ 15000+ Brands using Call + Whatsapp to cater to their customers ✅2.5+ Billion Conversations managed through MyOperator platform ✅ Highly rated on Google, G2, and Capterra ✅ 99.9% uptime with multi-geographu redundancy ✅ Automate service through Voice and WhatsApp bots ✅ Build intelligent WhatsApp campaigns/ auromations to engage customers ✅ Run customer service on VoIP-ready Contact Center with WhatsApp

Twilio Flex is the programmable cloud contact center platform that gives your company complete control over how, when and what you deploy. Powering over half a million agents today, Twilio Flex is accelerating digital transformation by freeing companies from the limitations of legacy call centers, all on one powerful platform. Flex customers have reported lower handle times by up to 38% after giving agents personalized access to information from multiple backend applications - CRM, payment systems, service ticketing, rewards program, navigation on the web, etc. Unlock hyper-personalization by gathering relevant, contextual information at your agents' fingertips so they can deliver the best customer experience. Find the documentation, sample code, and developer tools needed to tailor the contact center to your unique needs. Whether you're starting an outbound call, initiating a warm transfer, or monitoring agent activity, our guides will provide you the context you need to get the most out of Flex's existing architecture.

VoIP Office is a leader in Cloud-based communications and makes it easy to connect to anyone anywhere in the world. Our communications solutions can be used by any business, large or small, in any industry. VOIP OFFICE, a cloud-based communications provider, offers all the features of a traditional PBX but with the latest VoIP technology. VoIP Office seamlessly integrates with your business applications, seamlessly integrating both your desktop and office into one interconnected system.

MSG91, a cloud communication platform, helps businesses and developers seamlessly add communication to services and software via communication APIs (SMS. Email, Voice. RCS. WhatsApp and many more) and ready-to use solutions like Cloud contact center or customer segmentation products.

Innoinstant provides a customized communication solution that can be used across all platforms and devices. Establish a white-labeled communication app for reliability, security, and scaling. You can create custom APIs and SDKs to ensure real-time communication in any industry or use case. 100% customizations allow for lag-free virtual classrooms and secure financial transactions. Interactive video and text chats are also possible on live streams. Gaming, E-Commerce and dating are all possible. Industry-standard security, encryption and signal protocol. Secure and protect user communications with end-to-end encryption. Our SDKs and APIs are powerful tools that enable effective communication via chat, voice, or video. Communication is easy with file sharing, screen recording and robust payment gateway. You can also make unlimited calls and translate words into business. The application development process is completely customized to meet the needs of every industry and works on any device or platform.

Deliver timely and secure transactional messages, OTPs, and promotional content directly to your customers' mobile devices. Our platform supports IVR, Click-to-Call, call forwarding, call recording, and call masking, making it suitable for any application, platform, or website. Engage with your customers on leading instant messaging apps and easily share media files. Enhance your customer interactions by automating engagement flows with AI-driven chatbots designed for scalability. Create communication workflows across multiple channels using our user-friendly drag-and-drop visual editor, or opt for our ready-made templates. While our support team is always available, you will likely find everything you need to manage independently. We prioritize enterprise-level security, especially for clients in tightly regulated industries. Our technology is built to expand any communication channel without restrictions, ensuring you can reach your audience effectively and efficiently. Plus, with our innovative features, you can streamline your customer engagement like never before.

Adversus serves as an outbound dialing solution designed to enhance your calling strategies, automate tedious tasks, and deliver essential insights for optimizing outbound workflows and overall efficiency. Founded in 2015, Adversus emerged from the founders' frustrations with the rigidity of their previous solution, igniting a vision to create a transformative outbound tool. We prioritize user-driven innovation, recognizing that each user possesses unique needs and expectations. Our platform offers extensive flexibility and customization across all workflow elements, ensuring that our users can tailor their experience to meet specific requirements. At Adversus, we strive to develop a forward-thinking solution that remains relevant and cutting-edge, aiming not just to respond to market changes, but to redefine what is achievable within the industry. Businesses across various sectors utilize Adversus to enhance their outbound calling activities, with user bases that can range from a single user to several hundred, all united by the goal of increased efficiency. Ultimately, our commitment to innovation and user satisfaction sets us apart in the competitive landscape of outbound dialing solutions.

Quiq is a customer engagement platform that delivers personalized interactions across SMS/Text messaging, Apple Business Chat and Google's Business Messages. You can create conversational experiences that your customers will love with Quiq's Conversational Engag Platform. You can orchestrate conversational interactions that include both bots as well as humans. A conversation can be initiated by any combination of native Quiq chatbots, third-party bot frameworks bots, and human agents.

ConnectyCube, a cloud-based collaboration and communication platform, offers a variety of real-time communication services and tools to developers and businesses. It offers SDKs for different platforms, such as Flutter, JavaScript and NativeScript for React Native and NativeScript for Cordova and Angular for iOS and Android. This makes it easier for developers and designers to integrate features like real-time chats, video chats, push notifications, user authentication, writeboards, chatbots, meeting recordings and other communication tools into their apps. You can focus on developing your app. Add WhatsApp-like messaging, videocalling and other features to your iOS, Android and Web application to make them more user-friendly and competitive. Give your audience the chance to stay in touch with friends, meet people, discuss events, news and more.

Mobile communication and payment solutions. Combine messaging channels such as WhatsApp with innovative payments to create Conversational Commerce. We help companies communicate. Our customers use voice, SMS, Voice, and the most popular chat apps, WhatsApp, Apple Business Chat, Google RCS, and WhatsApp. Let the AI bot handle the talking and start a conversation in the channel that your customers prefer. To increase conversions, integrate commerce into the conversation. CM.com is a payment service provider licensed by Apple Pay, Google Pay and WeChat Pay. It offers a variety of options for all channels with Apple Pay and Google Pay as well as Credit Cards and local payments such as Bancontact and Bancontact. CM.com also offers a ticketing platform that helps museums, stadiums and festivals sell and manage any type or ticket. The Customer Data Platform allows you to market on a personal level. Identity and esign solutions ensure authentication in all transactions

Dolby.io serves as a cloud-based platform offering APIs for audio, voice, and video, enabling the enhancement of media and communication applications. By integrating high-definition audio and video, developers can elevate the overall user experience to a premium level. With just a few lines of code, features such as speech leveling, noise reduction, loudness correction, and speech isolation can be seamlessly implemented to enhance media quality. This eliminates the tedious, time-consuming, and expensive task of manual audio processing by providing insights into audio composition and quality without the need for listening. The platform acts as a transformative API resource for media and communication, enhancing every real-time interaction and content piece. Whether addressing challenges related to poor audio and video quality, seeking data-driven insights, or striving to ensure smooth communication for customers, Dolby.io offers the necessary tools to achieve these goals. The set of APIs is specifically designed to facilitate effective communication, collaboration, and success, ensuring users remain engaged throughout their experience. With these straightforward and intelligent APIs, elevating your media capabilities has never been easier.