Best Call Center Software in Asia

Ricochet360 is a one-stop dialer, CRM, marketing automation platform, and call center software for businesses. It also supports customer service and sales teams. Ricochet360 allows teams to quickly call leads and close deals; track all prospects, calls and emails; route and track calls; and streamline time-consuming sales and marketing tasks all from one platform. Ricochet360 is highly customizable to meet the needs of each team and their budget.

Pimsware's PIMS Dialer is a cloud-based dialer that can be used by call centers of all sizes. It is flexible, scalable and secure. PIMS dialer is $125 per month and includes unlimited outbound minutes, technical assistance, call recording, and all the features of the current and future versions of the dialer. It provides a wide range tools to improve a call center’s dialing strategy, call handling and compliance, as well as reporting and reporting.

Streamline your operations whether you receive calls inbound, outbound or both. ChaseData CCaaS, the call center software suite, is compliant with the TCPA, secures your calls (PCI DSS and HIPAA HITECH), eliminates SCAM LIKELY, and increases call center profits. ChaseData CCaaS is quick and easy to set up your call center. We can get you up and running in a matter hours. Capterra®, which is why our clients rate us five stars, has a good reason. We deliver enterprise-class performance in real world call centers like yours in record speed. Upgrades to ChaseData CCaaS are always free and delivered automatically. Your call center is always current and leveraging the most advanced technology available.

eTollFree Predictive dialer can increase agent productivity. eTollFree provides small businesses with a fully customizable business phone system and webphone that can be customized to meet their customer service needs. The solution can be used as an outbound or inbound call center software. It offers a wide variety of features such as callbacks, autodial campaigns, manual dial mode, answering machine detection and real-time reports display.

Salesforce Service Cloud can deliver better and more personalized customer service. Salesforce Service Cloud is the world's #1 customer support software. It offers a wide range of features that enable businesses to support customers via any channel they choose, including email, chat, phone, or SMS messaging. Lightning console, case management and omni routing are some of the top features. Telephony integration, video chat and social customer service are also available.

PhoneCall is a powerful cloud-based contact center platform that scales seamlessly to meet the needs of telemarketing and lead generation businesses. All-in-one software includes an AI-driven Intelligent Dialer and 3 years of recording storage, text-to-speech technology, click-to-talk, and even a 1-Click compliance feature to ensure your business runs smoothly. Owners and business managers will never be far from their operations with multi-device capabilities. The entire platform can even go mobile on iOS or Android devices.

We have all the features required to run an enterprise call center or a 5-agent home-based business. Our patent-pending blockchain-based solution includes inbound, outbound and live chat, quality assurance, drag n-drop scripting, advanced reports, and more. Standard features include open APIs and an elastic infrastructure that can scale quickly to meet the most stringent program requirements. All the features you need to run your contact centre at an affordable price.

Exelysis allows intelligent routing of calls through group-based routing. This ensures optimal agent resource utilization. Exelysis Contact Center allows each call to be multi-tagged based upon its characteristics, which allows for fine-grained handling. Agent groups act as the bonding agent between call handlers and agents. Groups can be abstracted to represent skills, departments, campaigns and allow for great flexibility in modeling call routing scenarios. You can combine groups into sets to create more complex scenarios. Based on the call's characteristics, queueing is dynamically performed. Priorities allow for fine tuning of the order of call handling, and advanced features such as priority levels allow agents to assign important calls concurrently with their simplified workload.

Toky is a fully-featured Business Phone System that allows customers and employees to communicate easily. All you need is an internet connection. Virtual phone numbers allow you to be available from anywhere in the world. Integrate your CRM with your business tools seamlessly so you can call customers with one click and automatically log all details. With proven reliability and affordable rates, you can take advantage of features like call recordings, voicemails SMS, Speech to Text, and voicemails.

MegaDialer, a cloud-based call centre software, is designed to assist businesses with predictive or preview dialing. Users can view campaign information, track agents, and perform real-time analysis through the interactive interface. MegaDialer features include instant call reports, on demand recording, call supervision, call layout after complete, caller ID and call monitoring, automated re-calls as well as automated emailing, incoming calls management, real-time activity panels and call list for agents. MegaDialer can also be integrated with CRM and SMS systems, allowing employees to manage leads. Pricing is determined by usage. Technical support is available via email or phone.

Unify communications and contact centre solutions into one, optimized, and remote-friendly experience. You can deploy with minimal onboarding. Integrate with your existing communication and productivity applications. Data is easy to query, export, and automate using a low-code/no-code interface. Every channel can be used to measure and record service interactions. We are built for custom data reporting, analytics, and measuring your ROI right from the beginning. Superior customer experiences are possible through AI-supported decision making and automated workflows. Agent engagement and development can be encouraged with AI-driven self-coaching and integrated performance management. Our modern interface will help you gain insights and efficiency across your organization. Our modern interface allows us to scale quickly to meet spikes of demand. Join our network of experts who are changing the future of call center technology.

Unrivalled UCaaS solution that empowers Service Provider success. A white-label solution that is completely customizable will help you differentiate your brand and offer in the market. KAZOO, 2600Hz's turnkey UC platform offers the flexibility you need for a superior communication experience. Your customers will be able to communicate with you in a way that is easy and effective. With over 300 APIs, you can customize a solution for your customers to make their business more efficient. To build and maintain brand recognition in the marketplace, white label your solution. You can get started faster and remain cost-competitive with low upfront costs. Your customers will always be online with reliability and geo-redundancy. Your customers can access their business from anywhere and anytime via mobile devices. KAZOO is a multi-tenant platform that allows you to open sales channels. You can either bring in resellers or go direct. Or you can have an agent model.

Kapture CRM is a customer service platform that allows companies to transform the way they provide customer service. The best features include the ability to automate support and bring together multiple help desk centres into one place. Some of the core features are: * Provide omni-channel support for all customers (calls, email, chat, and social media). * Keep an eye on tickets via Kapture's unified dashboard. * Integrate existing systems with Kapture to work seamlessly with third party apps. Kapture CRM makes it easy to manage customer service operations and reduces the time required to provide customers with the support they need.

One solution for CRM, VoIP and Payments. It can be used for sales, marketing, customer service, debt collection, appointments, and BPO. It allows you to create a customer-centered business, from sales to customer support. A clear view of your business process will help you improve your sales pipeline. To drive your business success, gain a complete understanding about your operations.

CloudCall is the only communications software dedicated to businesses who use CRMs. By capturing all calls and communications, and saving them into the CRM contact records, CloudCall helps businesses make more insightful decisions, stay in control of teams working from anywhere, and get more done faster.

LeadDesk's predictive and auto dialer modes allow your agents to make up to 120 calls per days, as well as 40 calls per day. Imagine how this can impact your revenue and bottom line. LeadDesk offers eight dialer modes, including predictive and auto dialers. With the right dialer mode, your outbound sales agents can reach customers quickly in any situation. Your call center agents will be able to call three times more people per day if they switch from a manual dialer and use LeadDesk. You know your customers best. LeadDesk's simple-to-use workflow tool and campaign creation tool will help you increase your campaign ROI. You don't have to call a consultant every time you need to set up a new campaign. Instead, you can optimize your call center campaigns based upon historical reports or real-time monitoring.

Ringba is the industry's leading inbound call tracking platform and analytics platform for call centers, professional pay-per call marketers, and businesses. Ringba's real time call routing, ping tree and industry-leading analytics will give you more ROI than any other platform. All without contracts, minimums or overages. Ringba was created to push the boundaries of innovation. Our team is changing the way businesses communicate with consumers and inventing the future voice. Expert AdTech engineers, product designers, marketers. Our priority is your success. Our support engineering team is available to assist you whenever you need it, at no additional cost. No contracts, no price gouging, or feature gatekeeping. You can use what you need. As you grow, we grow. We use the same APIs to create seamless integrations. Ringba is helping digital agencies, pay-per-callers, and global brands dramatically improve their Return On Investment.

CallOne offers cloud-based telecommunications services that allow you to control all aspects of your company's telephony seamlessly and intuitively. Our call center software is the core of our business. It is specifically designed to meet customer service and sales needs. Many interfaces and ready connectors allow you to integrate your existing business systems to provide the best customer experience. A cloud-based platform that enables modern corporate telephony. It is specifically tailored to your needs. Our goal is to help you grow your business. This is the largest and most comprehensive information available on office telephony. Our customers love speed. All our customers have personal contact with us.

Salestrail allows remote sales teams to keep track of sales calls. The solution includes an analytics dashboard and a smartphone application that automatically captures calls data. You can track the data to Salesforce, Salesforce, or any other CRM using our APIs. Setup in 5 minutes - No changes to the way you work Scale your team effortlessly and without hassle - 100% Automatic, 0% Technical Work - Accurate call statistics to support the incentive system

PhoneIQ, the leading Phone System and Call Center platform for companies using Salesforce. We provide our customers with a unified suite for communications that brings together telephony, power dialing, SMS, inbound call handling, and much more into one easy-to-use system that runs on Salesforce.

Live agents will be less stressed and contact center costs will be lower. Conversational AI virtual agents complement live agent support and enhance the customer experience. Virtual agents handle repetitive and mundane transactions so that live agents can be available for trust-based, high-value interactions. There are no upfront costs. There is no setup fee. Only pay for successful transactions. You only pay for successful transactions. All customer communication channels, digital and voice, can be communicated in one voice. Verascape's intelligent virtual agent can quickly determine customer intent using machine learning and advanced AI analytics. Verascape seamlessly integrates with all IVRs, contact centers platforms, and data repositories, allowing our cloud-based Self-Service as a Service solutions to seamlessly integrate with your existing technical environment.

Acefone allows you to personalize a VoIP phone system that works for your company. Unlimited plans starting at $19.99/user/month can help you save up to 25% annually Get a free 15-day trial with no contract today! Choose a plan that fits your budget. Acefone VoIP can be set up in just hours. You will also receive a dedicated agent for support and onboarding 24x7. VoIP numbers are available for any US/UK region/state. No charge for porting. Acefone is easy to use and designed for hybrid working. The phone system supports 25 CRMs and helpdesk software, and is available in iOS, Android, Windows and Windows versions. Capterra's top-rated VoIP provider.

Adversus is an outbound calling solution that can help you streamline your call strategies and automate manual processes. It also provides valuable insights that will help you improve your outbound workflows. Adversus was founded in 2015 by our founders after they were frustrated with the lack of flexibility in the solution that they had been using. Our goal was to create an outbound solution that would change how the game works. We offer a solution that allows for flexibility and customization in every aspect of the workflow. Adversus's primary goal is to provide a future-proof solution that never fails. We don't just want to be able to adapt to the market, but rather push the boundaries of what's possible. Businesses in many industries use Adversus to improve their outbound calling efficiency. There are many sizes available.

This is the fastest and most cost-effective way to connect marketing channels with sales teams while also supporting customers. Eliminate repetitive, manual tasks. Automated routing and workflows allow you to free up your support, marketing, and sales teams to focus on strategic tasks and not get bogged down in manual tasks. Eliminate the disconnect between your customer and you. All you need to do is add one line of Contact Clouds' tracking codes to all pages of your website. No tags or custom URLs are required. Tracking code instantly recognizes the channel and the geographic location from which visitors are coming and will show them the correct number. You can ensure that critical actions are taken while conserving agent resources. You can use triggers to create logic and a unique workflow that routes calls according to your preferences.

AI-Mediated Conversations (AI-MC) is an automated phone routing solution that uses emotion AI, voice data, and voice data to match customers to the most qualified agent to handle their specific call. This match is based upon profile data and our superior algorithms, which are the result of years of research and experience with NLP and behavioral signal processing. Whatever the goal, there is always an enabler that would allow both parties to achieve the desired result. This contributing factor is often a simple, naturally occurring human process: the development of an affinity or rapport between people. It doesn't matter what type of business communication is used (sales calls, support, collection), there will always be interaction between real people, where the affinity is rarely the same between two people. There are certain traits and behaviors that make us more compatible with others than we are with others. To increase sales or collections, you can guide the conversation dynamic. Meanwhile, our Oliver API is the engine that empowers AI-MC and all other integrations(Genesys, Uniiphore,..) that need to incorporate Emotion AI capabilities.