Best Call Center Software in Africa

eTollFree Predictive dialer can increase agent productivity. eTollFree provides small businesses with a fully customizable business phone system and webphone that can be customized to meet their customer service needs. The solution can be used as an outbound or inbound call center software. It offers a wide variety of features such as callbacks, autodial campaigns, manual dial mode, answering machine detection and real-time reports display.

Salesforce Service Cloud can deliver better and more personalized customer service. Salesforce Service Cloud is the world's #1 customer support software. It offers a wide range of features that enable businesses to support customers via any channel they choose, including email, chat, phone, or SMS messaging. Lightning console, case management and omni routing are some of the top features. Telephony integration, video chat and social customer service are also available.

PhoneCall is a powerful cloud-based contact center platform that scales seamlessly to meet the needs of telemarketing and lead generation businesses. All-in-one software includes an AI-driven Intelligent Dialer and 3 years of recording storage, text-to-speech technology, click-to-talk, and even a 1-Click compliance feature to ensure your business runs smoothly. Owners and business managers will never be far from their operations with multi-device capabilities. The entire platform can even go mobile on iOS or Android devices.

We have all the features required to run an enterprise call center or a 5-agent home-based business. Our patent-pending blockchain-based solution includes inbound, outbound and live chat, quality assurance, drag n-drop scripting, advanced reports, and more. Standard features include open APIs and an elastic infrastructure that can scale quickly to meet the most stringent program requirements. All the features you need to run your contact centre at an affordable price.

About NobelBiz: In the CCaaS industry for over 20 years, NobelBiz stands out by enhancing productivity in global contact centers. We offer a unique telecom carrier, specifically developed for call center traffic, combined with advanced omnichannel cloud contact center software, all backed by superior customer support. About NobelBiz OMNI+: NobelBiz OMNI+ is the ultimate CCaaS solution, rich with diverse features and integrations, designed to proficiently manage contact center operations. This all-in-one software solution provides extensive channel integrations and CRM compatibility, tailored for effective remote work. It's a comprehensive, easy-to-use software for any omnichannel contact center. About NobelBiz Voice Carrier Network: As a top VoIP provider, NobelBiz Voice Carrier Network is custom-designed for global contact centers. It ensures exceptional voice quality and reliable service through a wide-reaching network. Suited for both inbound and outbound needs, our network includes advanced cloud-based routing, toll-free number provisioning, and a suite of administrative tools, ensuring high-performance contact center communications.

Exelysis allows intelligent routing of calls through group-based routing. This ensures optimal agent resource utilization. Exelysis Contact Center allows each call to be multi-tagged based upon its characteristics, which allows for fine-grained handling. Agent groups act as the bonding agent between call handlers and agents. Groups can be abstracted to represent skills, departments, campaigns and allow for great flexibility in modeling call routing scenarios. You can combine groups into sets to create more complex scenarios. Based on the call's characteristics, queueing is dynamically performed. Priorities allow for fine tuning of the order of call handling, and advanced features such as priority levels allow agents to assign important calls concurrently with their simplified workload.

Toky is a fully-featured Business Phone System that allows customers and employees to communicate easily. All you need is an internet connection. Virtual phone numbers allow you to be available from anywhere in the world. Integrate your CRM with your business tools seamlessly so you can call customers with one click and automatically log all details. With proven reliability and affordable rates, you can take advantage of features like call recordings, voicemails SMS, Speech to Text, and voicemails.

MegaDialer, a cloud-based call centre software, is designed to assist businesses with predictive or preview dialing. Users can view campaign information, track agents, and perform real-time analysis through the interactive interface. MegaDialer features include instant call reports, on demand recording, call supervision, call layout after complete, caller ID and call monitoring, automated re-calls as well as automated emailing, incoming calls management, real-time activity panels and call list for agents. MegaDialer can also be integrated with CRM and SMS systems, allowing employees to manage leads. Pricing is determined by usage. Technical support is available via email or phone.

Unify communications and contact centre solutions into one, optimized, and remote-friendly experience. You can deploy with minimal onboarding. Integrate with your existing communication and productivity applications. Data is easy to query, export, and automate using a low-code/no-code interface. Every channel can be used to measure and record service interactions. We are built for custom data reporting, analytics, and measuring your ROI right from the beginning. Superior customer experiences are possible through AI-supported decision making and automated workflows. Agent engagement and development can be encouraged with AI-driven self-coaching and integrated performance management. Our modern interface will help you gain insights and efficiency across your organization. Our modern interface allows us to scale quickly to meet spikes of demand. Join our network of experts who are changing the future of call center technology.

Unrivalled UCaaS solution that empowers Service Provider success. A white-label solution that is completely customizable will help you differentiate your brand and offer in the market. KAZOO, 2600Hz's turnkey UC platform offers the flexibility you need for a superior communication experience. Your customers will be able to communicate with you in a way that is easy and effective. With over 300 APIs, you can customize a solution for your customers to make their business more efficient. To build and maintain brand recognition in the marketplace, white label your solution. You can get started faster and remain cost-competitive with low upfront costs. Your customers will always be online with reliability and geo-redundancy. Your customers can access their business from anywhere and anytime via mobile devices. KAZOO is a multi-tenant platform that allows you to open sales channels. You can either bring in resellers or go direct. Or you can have an agent model.

Kapture CRM is a customer service platform that allows companies to transform the way they provide customer service. The best features include the ability to automate support and bring together multiple help desk centres into one place. Some of the core features are: * Provide omni-channel support for all customers (calls, email, chat, and social media). * Keep an eye on tickets via Kapture's unified dashboard. * Integrate existing systems with Kapture to work seamlessly with third party apps. Kapture CRM makes it easy to manage customer service operations and reduces the time required to provide customers with the support they need.

One solution for CRM, VoIP and Payments. It can be used for sales, marketing, customer service, debt collection, appointments, and BPO. It allows you to create a customer-centered business, from sales to customer support. A clear view of your business process will help you improve your sales pipeline. To drive your business success, gain a complete understanding about your operations.

CloudCall is the only communications software dedicated to businesses who use CRMs. By capturing all calls and communications, and saving them into the CRM contact records, CloudCall helps businesses make more insightful decisions, stay in control of teams working from anywhere, and get more done faster.

LeadDesk's predictive and auto dialer modes allow your agents to make up to 120 calls per days, as well as 40 calls per day. Imagine how this can impact your revenue and bottom line. LeadDesk offers eight dialer modes, including predictive and auto dialers. With the right dialer mode, your outbound sales agents can reach customers quickly in any situation. Your call center agents will be able to call three times more people per day if they switch from a manual dialer and use LeadDesk. You know your customers best. LeadDesk's simple-to-use workflow tool and campaign creation tool will help you increase your campaign ROI. You don't have to call a consultant every time you need to set up a new campaign. Instead, you can optimize your call center campaigns based upon historical reports or real-time monitoring.

Ringba is the industry's leading inbound call tracking platform and analytics platform for call centers, professional pay-per call marketers, and businesses. Ringba's real time call routing, ping tree and industry-leading analytics will give you more ROI than any other platform. All without contracts, minimums or overages. Ringba was created to push the boundaries of innovation. Our team is changing the way businesses communicate with consumers and inventing the future voice. Expert AdTech engineers, product designers, marketers. Our priority is your success. Our support engineering team is available to assist you whenever you need it, at no additional cost. No contracts, no price gouging, or feature gatekeeping. You can use what you need. As you grow, we grow. We use the same APIs to create seamless integrations. Ringba is helping digital agencies, pay-per-callers, and global brands dramatically improve their Return On Investment.

CallOne offers cloud-based telecommunications services that allow you to control all aspects of your company's telephony seamlessly and intuitively. Our call center software is the core of our business. It is specifically designed to meet customer service and sales needs. Many interfaces and ready connectors allow you to integrate your existing business systems to provide the best customer experience. A cloud-based platform that enables modern corporate telephony. It is specifically tailored to your needs. Our goal is to help you grow your business. This is the largest and most comprehensive information available on office telephony. Our customers love speed. All our customers have personal contact with us.

Salestrail allows remote sales teams to keep track of sales calls. The solution includes an analytics dashboard and a smartphone application that automatically captures calls data. You can track the data to Salesforce, Salesforce, or any other CRM using our APIs. Setup in 5 minutes - No changes to the way you work Scale your team effortlessly and without hassle - 100% Automatic, 0% Technical Work - Accurate call statistics to support the incentive system

PhoneIQ, the leading Phone System and Call Center platform for companies using Salesforce. We provide our customers with a unified suite for communications that brings together telephony, power dialing, SMS, inbound call handling, and much more into one easy-to-use system that runs on Salesforce.

Live agents will be less stressed and contact center costs will be lower. Conversational AI virtual agents complement live agent support and enhance the customer experience. Virtual agents handle repetitive and mundane transactions so that live agents can be available for trust-based, high-value interactions. There are no upfront costs. There is no setup fee. Only pay for successful transactions. You only pay for successful transactions. All customer communication channels, digital and voice, can be communicated in one voice. Verascape's intelligent virtual agent can quickly determine customer intent using machine learning and advanced AI analytics. Verascape seamlessly integrates with all IVRs, contact centers platforms, and data repositories, allowing our cloud-based Self-Service as a Service solutions to seamlessly integrate with your existing technical environment.

Adversus is an outbound calling solution that can help you streamline your call strategies and automate manual processes. It also provides valuable insights that will help you improve your outbound workflows. Adversus was founded in 2015 by our founders after they were frustrated with the lack of flexibility in the solution that they had been using. Our goal was to create an outbound solution that would change how the game works. We offer a solution that allows for flexibility and customization in every aspect of the workflow. Adversus's primary goal is to provide a future-proof solution that never fails. We don't just want to be able to adapt to the market, but rather push the boundaries of what's possible. Businesses in many industries use Adversus to improve their outbound calling efficiency. There are many sizes available.

This is the fastest and most cost-effective way to connect marketing channels with sales teams while also supporting customers. Eliminate repetitive, manual tasks. Automated routing and workflows allow you to free up your support, marketing, and sales teams to focus on strategic tasks and not get bogged down in manual tasks. Eliminate the disconnect between your customer and you. All you need to do is add one line of Contact Clouds' tracking codes to all pages of your website. No tags or custom URLs are required. Tracking code instantly recognizes the channel and the geographic location from which visitors are coming and will show them the correct number. You can ensure that critical actions are taken while conserving agent resources. You can use triggers to create logic and a unique workflow that routes calls according to your preferences.

Ultatel is a recognized industry leader in business communications. With the power of cloud VoIP technology, we help businesses to be more productive and connect with their customers wherever they are. Our plans come fully customizable and scalable with unlimited Calling, SMS, Fax, Chat, Video & 40+ Advanced Features. The best part is, there are no hidden fees or charges! Thanks to our Transparent Pricing model, what you see is what you pay (unlike some other vendors). A Gartner Category Leader and G2 High Performer, Ultatel aims to provide a unified communications platform that adapts to your companies' needs. Powered by our FlexScale technology, you can scale up or down seamlessly and instantly with no downtime or penalty. Furthermore, our Award-Winning Customer Support department is there for you 24/7/365. With a 94% first-contact resolution, you'll have the peace of mind of being connected beyond limits. Contact us today and schedule your discovery call or demo.

AI-Mediated Conversations (AI-MC) is an automated phone routing solution that uses emotion AI, voice data, and voice data to match customers to the most qualified agent to handle their specific call. This match is based upon profile data and our superior algorithms, which are the result of years of research and experience with NLP and behavioral signal processing. Whatever the goal, there is always an enabler that would allow both parties to achieve the desired result. This contributing factor is often a simple, naturally occurring human process: the development of an affinity or rapport between people. It doesn't matter what type of business communication is used (sales calls, support, collection), there will always be interaction between real people, where the affinity is rarely the same between two people. There are certain traits and behaviors that make us more compatible with others than we are with others. To increase sales or collections, you can guide the conversation dynamic. Meanwhile, our Oliver API is the engine that empowers AI-MC and all other integrations(Genesys, Uniiphore,..) that need to incorporate Emotion AI capabilities.

Engage customers throughout the entire journey via voice and digital channels (chats, email SMS, email and social media). Integrate business communications with business system, giving valuable information to employees at every customer touchpoint. CoreInteract's drag-and-drop design makes it easy to manage workgroups and routing rules that meet your business needs. You can set the priority and order of which workgroups will receive customer inquiries. CoreInteract lets you manage your interactions in Teams natively without the need for a separate desktop software or application. Your team members can easily distinguish between customer calls and internal calls by clearly marking workgroup calls. CoreInteract can retrieve a Dynamics 365 customer record for each answered call. This gives you more control over your customer information and allows you to call a customer directly within Dynamics 365.

OMniLeads, a standalone solution for Contact Centers based upon Free Software GPL V3, is designed to support the operation, management and administration of a Contact Center. Its functionality allows all procedures of a Call Center can be done through web interfaces. WebRTC standards will allow supervisors and agents to have all their tools in one application.